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"Room was neglected. Strong smell of mold. In both our rooms. The reply we got was "We just opened two days ago". This is irrelevant. "

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"Definitely a 3 star hotel. The food was oily, lacked diversity, and was not of top quality. I also had to change rooms, because I was initially getting smells from the kitchen coming all the way to my room from the ventilation. There's also another hotel right next door that has an amphitheater setup that blasts music until 10:30pm every night of the week, and it faces directly on the hotel rooms, meaning you get very little peace at night if you're facing that side of the hotel. The only upside was the service in this hotel, which was impeccable. The staff were all extremely polite, warm and friendly. But yeah, a lot of improvements to be made before it becomes a 4 star in my opinion."

"All the hotel staff are lovely, very pleasant and helpful. The hotel itself is in a good central position for shops and restaurants and has a good, secure bike storage facility with limited tools, a bike wash station, a shower, a toilet and drinking water. The room was specious with a seperate bedroom, 2 large single beds pushed together but made up separately, a shower room with hairdryer, dining/kitchenette/living area and a small balcony. Utensils a bit battered and burnt but ample pans ect. A coffee machine, toaster and kettle all provided. Cleaners almost everyday baring twice a week and although it was nice of them to straighten the beds and empty the bins, not much cleaning took place! Although the hotel states there is wifi in the rooms, we were unable to access it at all during our 12 night stay at the beginning of October. The pool was freezing as it doesn't get the sun all day and not all the sunbeds are able to be in the sun but, again, it was October. The bar is cheap enough and you are allowed to have glass round the pool area. The only bad thing to say about the hotel is the extremely annoying background music played constantly in the reception and pool area. It was like being put on hold on the phone only you couldn't hang up! There are prettier locations to stay, like Pollenca but Muro does have lots going on and the hotel is literally just accross the road from the beach. Altogether, a pleasant stay for what we paid. Definitely a 3* plus. "

"Recently renovated, friendly to small children. The staff were generally very helpful and well trained, the beach and pool are beautiful,and breakfast buffet was excellent. The prices of things like drinks and lunch were pretty high, this drove us not spend on them and go elsewhere (€26 for a burger or sandwich)."

"The staff were friendly and helpful, and the pool area with water slides was excellent. The sea was very clean and shallow, perfect for children. There was a wide variety of food, but the quality could have been better. Housekeeping came at inconvenient times, towels were not always replaced, and bed linen was never changed. Overall, I don’t think the hotel fully meets 5-star standards."