“No checking in service at all. No prior instructions were given. We were helped into our apartment by the lady who owns the jewellers downstairs. We were woken at 6.45am on a Sunday to the sound of scaffolders and a traffic management company setting up to commence install scaffolding at 7am on the building we are in with no prior communication from the host this would be happening otherwise I wouldn't have booked there. By 8am there was a workman outside my first floor bedroom window so I had...
“The Ferryboat Inn is an old establishment that I last visited ten years ago. It has been sympathetically refurbished keep a lot of the original features but adding a new bar in place of the old conservatory. I was very impressed with all the changes.”
“The host made the check in easy and was responsive to all our questions and issues. The apartment, facilities and utensils were spotless and in great condition. For a stay in Chelmsford, the location is an easy walk or drive to any and all destinations.”
“My mum and me had a wonderful stay at Pontlands Hotel. The staff are very friendly. The bedroom was nice and beds were comfortable. We had a good view out of our window and we were both very happy with the room. Breakfast was fantastic. The spa was great and made our trip. Also the restaurants in the hotel did fabulous food. There was a lovely atmosphere in the hotel and would highly recommend.
The parking is quite full when the spa is open but there is extra parking round the back near a...
“Easy parking. Check-in was a breeze. Helpful and friendly staff. Dinner in the restaurant was sublime (and I have a very fussy partner so trust me on this). The room exceeded expectations and thoughtful little niceties like sweets and luxurious ample bathroom additions and slippers/bathrobes.
We were a little late down for the 10am finish for the Continental breakfast, but not made to feel rushed at all. In fact the lovely Manager Jacey was warm and chatty. Highly recommend for value,...
“A very cute place to stay in a lovely market town.
Parking nearby (free on Sundays and overnight).
Access to the rooms, due to the nature of the historic building, is not the easiest (uneven floors, narrow corridors and stairs). The room was absolutely lovely though; the bed was comfortable with quality bedlinen and pillows.
The breakfast buffet was welcome - a small table and chair would have been welcome.
A bedside light would have been welcome too.
With it being such an old building,...
“A good hotel with clean comfortable rooms. Staff were friendly and helpful. Breakfast was good. Evening restaurant meals were okay with a pretty "standard" menu with an odd approach of staggering restaurant sittings for larger groups. The location is somewhat out of the way which makes getting there a little difficult without a car. Rooms do not have air conditioning and do not come with a fridge which I would have expected given the prices for rooms. I would stay again if visiting the area...