From check in to check out the staff, room, and amenities were top notch, as you would expect from the Japanese service industry. For those that are looking to stay here but don't speak the local language, there didn't appear to be English speaking staff on hand. But it is Okazaki. Not really a tourist destination. The 10am checkout time was way early for my needs, but they do give extensions for a fee. If I were to ever find myself in Okazaki and staying near the JR line (as opposed to "downtown"), I would absolutely stay at My Hotel Okazaki again.