"The Grand Hyatt staff at check in was the absolute worst. I upgraded, had proof from the Hyatt app and confirmation on my upgrade to the reserve. The manager there kept arguing with me, then proceeded to be extremely rude, and gave me a room that was barely cleaned. Then I had to go down 3 times because my keys were not working to get into the room. They didn’t believe me until the extremely rude manager decided to follow me. At that point I felt like they were doing everything to ruin my day, which they did. After going down, I had to literally stay for 2 hours while my wife and kids were in the smelly, dirty room which they charged me extra money to get into early. After the manager said I can upgrade but wanted much more per night then what it showed I paid for on the Hyatt app. After 2 hours she finally gave me the upgrade I paid for in the RESERVE. But ONLY IF I PAID HER MONEY ON THE SIDE. Which I 100% did so I could get the room I needed and upgraded too before getting to the property the day before.
After going to the reserve, everyone on that side was so much different, they were happy to help, they helped take off unnecessary money that the Hyatt side charged me. They also told me next time come right to the reserve. Unfortunately there won’t be a next time for me to visit because of the problems I had. Even at some of the restaurants the hostesses were unbelievably rude, didn’t care about what you had to say or asked. I’m telling everyone I know NOT to go to Hyatt"
"Upon check-in my room was we were upgraded. This time we did have a view of pool and beach which was great. However, upon entering the room there was a string mildew moldy smell. Once the air conditioning cool the room it got better. A dehumidifier is desperately needed. The last night there the toilet clogged and it took the maintenance man over an hour and a half to get to the room to fix. Very disappointing, as I wanted to shower as we were checking out in the morning. I must say D’von saw me in my way to the front desk and asked if I was okay. I said no, still making my way to the front desk. As I was heading back to my room he saw me and stopped me wanting to know what was wrong. I explained the situation and he asked for my room number and said he would make sure someone came to fix the clog. About 15 minutes I returned to the room. Maintenance showed up. So thank you D’von. The rooms really need to be updated. You have Baha Mar right next door. It may make people think twice about staying. However, we’ll probably return as the location is close to family and pool, beach, bed and meals are all there."
"The location, views and serenity are unmatched. The hotel sits on top of a hill overlooking the ocean and its gorgeous colors and a lush green landscape between the hotel and the water. The stay was lovely, a true boutique hotel."
"Great property great staff, a big pricey on things but overall worth it for a family with young kids, take advantage of water park, British colonial property as well, stay away from fish fry, the pizza place franks on the property is great."
"Hotel staff, housekeeping-groundskeeping, and cafe staff, were all very welcoming, very friendly, island vibe. I went in, with my eyes open, that you get what you pay for. Realizing that this is not a "fancy" place. Works perfect for smaller budgets. 😊"
Sandals Royal Bahamian - ALL INCLUSIVE Couples Only
10/10 Excellent
"All of the staff were friendly and helpful. They make sure that you are having a great time well your here. Sandles was magical and I cant wait to go back."
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