Yes, this property has an outdoor pool and a children's pool.
Is Esmeralda Praia Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Esmeralda Praia Hotel?
Self parking is free at this property.
What time is check-in at Esmeralda Praia Hotel?
Check-in begins at 2 PM.
What time is check-out at Esmeralda Praia Hotel?
Check-out is at noon.
Does Esmeralda Praia Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Esmeralda Praia Hotel located?
Located in Ponta Negra, this beachfront hotel is on the boardwalk/promenade and within 1 mi (2 km) of Artesanato Villarte Shops and Morro do Careca. Ponta Negra Beach is 1.3 mi (2.2 km) away.
Esmeralda Praia Hotel Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hotel is more family oriented and economic friendly. The staff is 10/10 and had many options to eat (all inclusive bf, lunch and dinner). The only issue was that the rooms could have been upgraded. For the price we paid, it is a real bargain. But I can see how people can not give it 5 stars. Kids running around, outdated bathroom and loud music until 10pm are not for everyone but they were fine for us. Gym could be a lot better. It was in a 10x15 room with outdated machines.
Everything was great super good value for very well designed hotel. Rooms cry large and nice design, food was good and service great. Only thing they could improve on is install premium bedding as the bed was large but not very comfortable same for pillows it wouldn't take much to raise the bar.
Winslow
4/10 Poor
Claudia
Dec 31, 2015
Disliked: Cleanliness, staff & service
The online reservation did not go through, the air conditioned did not work well in the beginning, we called the front desk, they said they would send somebody up and never did, we figure it out by ourselves. The food was ok, not great.Hotel staff very friendly.
The bartenders would constantly tell you they were out of the cheaper local beer to sell you the higher pirced american beer. If you walked up to the cooler and pointed out that they still had it they would pretend that they didn't understand you. Seems like a bad thing to pull on a group of four that was drinking nearly a case of beer per day plus other drinks.
Terrible customer service!
1. I changed my reservation on this website about 2-3 weeks before arriving to add one more guest to the room as a friend decided to travel to natal with me. When we arrived they still had a reservation for one only and made us wait about 20 minutes for the room
To be organised. They don't have a bar open after 10 PM for you to have a drink while you wait. When the room was ready we came up to find a room with a double bed. We had to call reception again to complain and this time they sent a maid to change the double into two singles. Another 15 minutes.
2. Tw next day we found a voucher on our bed after working all day and took it downstairs to the pool bar to have our complimentary drink. When we arrived we were told it was only for one person. Came up to reception and the man there couldn't give us a other as the manager wasn't in (even though it was just a printed piece of paper) so we had to pay for the other drink.
3. That night I wanted to leave a comment about point 2 and asked the receptionist where I could do that to which he replied I would be left a form on the bed 24 hours before checking out, to which I explained I was leaving at 7:45 AM the next morning, and he said he didn't have any. No form was left on my bed.
Customer service - 0