“Dear Sir/Madam,
I am writing to formally lodge a complaint regarding my recent stay, which was booked through Hotels.com.
While Hotels.com is generally a reliable platform, my experience at the hotel was extremely disappointing and stressful due to poor handling of payment verification and communication.
Upon arrival for check-in, I was asked to wait for over one hour while the hotel attempted to confirm my payment. Despite presenting clear proof of payment, I was repeatedly asked to provide...
“Beaucoup de problèmes d’eau pour se doucher,petit déjeuner pas digne d’un vrai hôtel par fois il manque du café,parfois il manque le lait,on vous propose deux tranches de pain ;c’est la première fois que je suis tombé sur un hôtel moins sérieux!!!”