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Reviews of Colonial Inn Extended Stay By OYO New Ulm

2 out of 5
Colonial Inn Extended Stay By OYO New Ulm
1315 North Broadway St., New Ulm, MN

Reviews

6.4
Rating 10 - Excellent. 6 out of 33 reviews" "
Rating 8 - Good. 11 out of 33 reviews" "
Rating 6 - Okay. 6 out of 33 reviews" "
Rating 4 - Poor. 3 out of 33 reviews" "
Rating 2 - Terrible. 7 out of 33 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one @front desk. No hot water. Beds horrible.
Stayed 1 night in May 2024

2/10 Terrible

Isabella

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

LuAnn

Disliked: Cleanliness
Stayed 1 night in Mar 2024

2/10 Terrible

Benjamin, Saint cloud

Disliked: Cleanliness, property conditions & facilities
Heat doesn’t even work. Couldn’t even sleep on their linens. Will never stay here again.
Stayed 1 night in Feb 2024

4/10 Poor

Jill

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2023

8/10 Good

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Charles

Stayed 2 nights in Sep 2022

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy time
We had a very good time with a friendly worker and a very clean room.
Stayed 3 nights in Oct 2021
Response from Miko on Nov 12, 2021
Thank you for choosing to stay with us. Hope to see you again.

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Paul

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
If this was not the worst hotel experience of my life, it was close. I have never seen any hotel more run-down or filthy in my life. We ended up forfeiting the money we paid for two rooms because we had to pay in advance, and driving home 100 miles late at night after a funeral. This is simply no way to run a hotel. The carpets were filthy and worn, and everything was so perfumed so that you could not distinguish the stench. We called trying to check out and had a bizarre phone conversation with a service rep. There is no redeeming quality to this hotel. You will be better off driving through the night or sleeping in your car by the railroad tracks.
Stayed 1 night in Jun 2021
Response from Manager on Jul 2, 2021
Sorry you didn't find the hotel to your satisfaction. We are not a Hilton or Hyatt so amenities are limited but we do provide clean rooms for a very budget price to ensure a peaceful and comfortable night. We have extended stays who who love this place. We have many 5-star reviews from other guests and feel sorry that we did not meet your needs. Have a wonderful day.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2021

4/10 Poor

Louise

Stayed 3 nights in Jun 2021
Response from Manager on Jul 2, 2021
Thanks for taking the time to write your review. We are renovating all bathrooms. Please come back and experience our hospitality.

2/10 Terrible

Christopher J

Stayed 1 night in Jun 2021
Response from Manager on Jul 2, 2021
Not sure why we got 2 stars, but we do provide a great value for a clean room with peaceful and comfortable sleep. We are the only place you can park your car next to your room, perfect for handicapped people and convenience of unloading your bags and groceries. We are renovating so please come back to experience our hospitality.

8/10 Good

Undra

Business traveler
Liked: Staff & service
The room upon arrival was not the room I was expecting although it was clean it was a shoebox and overheated. Actually I could see it was the only room available but Monday I switched to a better room with a real queen bed and a tub. The inn is old and so is the furniture. It’s no frills but the charm is its very quiet clean and I could get to the property’s easily. I actually got a extended stay for another day and hopefully got all of my work done and glad I did because my ride had problems and will be transporting myself in the AM.
Stayed 2 nights in Jan 2021
Response from Front Desk on Jan 14, 2021
Undra. We are happy that your stay was overall good. We tried to be accommodating as much as possible, but do apologize for the rocky start. We look forward to seeing you again in the near future.

10/10 Excellent

Matthew

Stayed 1 night in Nov 2020
Response from Front Desk on Nov 25, 2020
Matthew, Thank you for taking the time to give us great feedback. We look forward to welcoming you again in the future.

8/10 Good

Ian

Traveled with family
Liked: Cleanliness, staff & service, room comfort
A good value
The hotel is a bit dated, but is clean and conveniently located. The beds were comfortable, the rooms were clean, and the price was right.
Stayed 2 nights in Sep 2020
Response from Front Desk on Sep 30, 2020
Ian. It was great having you @ the Hotel. Thank you for taking the time to give us your feedback. We are thrilled that you had a great stay. We look forward to welcoming you again in the future.

10/10 Excellent

Tammy, South Dakota

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very friendly and accommodating. The room was clean and comfortable. The best thing was the location, I could walk to "County Fairgrounds" from the Hotel, which I needed to visit for my business.
Stayed 1 night in Mar 2020
Response from Front Desk on Mar 10, 2020
Thank you for your feedback. We look forward to welcoming you again in the future.

6/10 Okay

Kristina

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2019
Response from Front Desk on Sep 5, 2019
Dear Kristina. Thank you for your feedback. We look forward to welcoming you again next time you are in town.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
It has gotten quite expensive to stay in New Ulm, and we need to stay often for family events. This is your most reasonable stay in town. It's an older facility where the rooms/furniture have been updated. Nothing fancy, but we slept well, it was clean, and under $100. We'll be staying here again.
Stayed 1 night in Aug 2019
Response from Management on Aug 26, 2019
Thank you so much for taking the time to give us your great review. We try to keep our rate competitive, but reasonable and provide the great service. Thank you again. We look forward to welcoming you again in the near future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Out of all the different places I’ve stayed, I have never experienced such GREAT customer service. When I checked in, the lady at the front desk (I feel bad I didn’t get her name) greeted me like she knew me and with a big smile. I was able to check in 3 hours early with no extra charge and the bed was amazing. I booked this place because it was very affordable and I just needed a basic room. It was perfect! I was sad to leave after only 1 night, I wanted to stay another. I will stay there again.
Stayed 1 night in Aug 2019
Response from Front Desk on Aug 21, 2019
Dear Amanda. Thank you for taking the time to write such a great reviews, We are so happy to hear that you had a great stay (and wedding). We look forward to welcoming you two again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Udated amenities. Very clean. I was able to login to Netflix without attaching my laptop to the television.
Stayed 2 nights in Aug 2019
Response from Front Desk on Aug 12, 2019
Thank you for taking the time to give us your feedback. We're updating our amenities periodically such as mega high speed internet, Roku-capable TV etc.. Again, thank you for choosing Colonial Inn and we look forward to seeing you again in the near future.

4/10 Poor

Verified traveler

Stayed 1 night in Jul 2019
Response from Front Desk Manager on Oct 3, 2019
Thank you for your feedback. We have had staff meetings immediately to discuss and work on the issues. Thank you again for choosing us and look forward to welcoming you again in the future.

6/10 Okay

M

Liked: Cleanliness, staff & service
Disliked: Room comfort
Rate a little high but considering weekends events and proximity to Bavarian event works ok.
Stayed 1 night in Jul 2019
Response from Front Desk on Jul 22, 2019
Hi, Mr. Svec. Thank you for your feedback. It's good to hear that you enjoyed our hotel's convenient location to Bavarian Blast. Our pricing was much lower than any other hotels like Best Western or Econo Lodge for the weekend. Well, thank you again for choosing Colonial Inn. We hope to see you next year !

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and cool
The room was nice, clean, and had a great air conditioning system :)
Stayed 1 night in Jul 2019
Response from Colonial Inn on Jul 21, 2019
Kristina. Thank you so much for taking the time to give us a great review. Hope your school is going well. Please let us know if you'd like an escape from this heat again. Thank you.

6/10 Okay

Wayne R

Disliked: Cleanliness, property conditions & facilities
Older Hotel
It is a older hotel and is in fair shape. There were a lot of folks outside the hotel talking and caring on till well after midnight. Kept me up. The bed was comfy.
Stayed 1 night in May 2019
Response from Miko on Jun 29, 2019
Wayne, I am sorry that the noise kept you up all night. We have a policy of no noise after 10pm and will be enforcing to ensure guest comfort is not compromised. We invite you to come back and experience our hospitality.

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Amenities
Location was the main factor for us being able to walk to all the different attractions in New Ulm. Room was clean, walls are thin and could hear neighboring guests.
Stayed 1 night in May 2019
Response from Miko on Jun 29, 2019
I am sorry if some neighbors were having a good time. The building is old and soundproofing was not an option in those days. We will ensure the noise is kept to minimum. The motel has been upgraded and under new management with complimentary breakfast and very high speed internet.

8/10 Good

Anonymous

Liked: Cleanliness, staff & service
Room was ok. Smelled a little musty. It’s an older hotel so a little dated. Overall ok. Close to the fairgrounds. Price is reasonable.
Stayed 1 night in Feb 2019
Response from Miko on Feb 16, 2019
We are new management renovating all rooms for your comfort, some with new carpets, fridges/microwaves in all rooms, High speed 200MB+ internet, Roku and Digital TV in selected rooms, free continental breakfast included! Thank you for taking the time to write your review.

8/10 Good

Christine, Fargo, ND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Continental breakfast at the motel office. Our room was clean and welcoming. Recent updates with room furnishings. Mini fridge and microwave was nice. We stayed with some friends and had adjoining rooms, which we enjoyed.
Stayed 1 night in Oct 2018
Response from Ash on Dec 8, 2018
Thank you, it was a pleasure having you stay with us and we look forward to serving you again.

8/10 Good

Nicole, North dakota

Liked: Cleanliness, staff & service
The owners were over the top friendly. Check in was very courteous. They have a variety of things laid out for a breakfast in the morning. Its a very small lobby but its more than a lot of other hotels do. The room was clean, no big complaints. The walls are a bit thin so you may be able to hear some talking or light traffic outside. Overall, for a place to sleep, this was just fine and i would definitely go back.
Stayed 1 night in Oct 2018
Response from Ash on Oct 13, 2018
Thank you for your comments. We truly appreciate it and look forward to serving you again in future.

8/10 Good

Roger, New Ulm, MN

Liked: Cleanliness, staff & service, room comfort
Very friendly and accomodating. The location was one block from the Civic Center where I had a toys show.
Stayed 2 nights in Aug 2018
Response from Miko Front Desk on Sep 5, 2018
Mr.Betzold. Thank you for taking the time to give us review. Hope you will choose us again soon.

8/10 Good

Katy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In town for work
Hotel was nice for the amount of money paid.
Stayed 3 nights in Jul 2018
Response from Ash on Aug 7, 2018
Thank you very much for your feedback. Since then we have added a REAL HIGH SPEED 200MB speed internet Wi-Fi, free continental breakfast, free weekend Bar-B-Q, green peace lilies in each room, colorful Adirondack chairs and hanging flower baskets. We invite you to come back and experience extra value - all at no extra charge!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful motel
Old, dirty, full of flies. Feels like 1950s and has not been updated since.
Stayed 1 night in Jun 2018
Response from Candi P. on Jul 3, 2018
Thank-you for your input. We are working fixing the concerns that you have brought forth. We do look forward to having you return in the future when you are passing through.

6/10 Okay

Jim, Minneapolis

Liked: Room comfort
Okay place to sleep as bed comfortable, but...
I was in New Ulm for work, and setting up at a car show. I stopped by the hotel about 3:30pm and no one was at the front desk. I rang the bell multiple times, finally left not checked in. Went back about 5:30 and it was the same thing. I was just dialing their phone number to see if that would be answered, and the gut comes in the check in area from outside. Whatever. The room was old, a few burn marks on the bathroom floor, old tub/shower, needs updating. Bed was comfortable, and slept well. For $110 not worth it at all.
Stayed 1 night in Jun 2018
Response from Candi P. on Jul 3, 2018
Jim: We are sorry that your experience was the best, we are working on making many changes and do hope that we will see you again when you pass through.