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Reviews of Harmony Inn

2.5 out of 5
Harmony Inn
1901 S Broadway St, New Ulm, MN

Reviews

6.8
Rating 10 - Excellent. 42 out of 183 reviews" "
Rating 8 - Good. 50 out of 183 reviews" "
Rating 6 - Okay. 43 out of 183 reviews" "
Rating 4 - Poor. 31 out of 183 reviews" "
Rating 2 - Terrible. 17 out of 183 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Cheryl

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They had an event and the event blocked the walk way from parking ramp and elevators They need to do better- super hard to get around and no signs! Glad people at event were having fun, but my group arrived separately and we all had same concern/complaint
Stayed 1 night in Mar 2024

6/10 Okay

Pat

Traveled with partner
It was cold. Only a sheet and bedspread.
Stayed 1 night in May 2024

4/10 Poor

Dawn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Trash around and employees were smoking outside
Stayed 2 nights in May 2024

8/10 Good

Zac

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jess

Stayed 1 night in May 2024

4/10 Poor

charlotte

Stayed 1 night in Apr 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
All the people were phenomenal including Christian and Quinn. Rooms were extremely clean and updated.
Stayed 1 night in Apr 2024

8/10 Good

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Trisha

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean and somewhat upgraded, great location. Can hear hallway noise.
Stayed 2 nights in Mar 2024

6/10 Okay

Verified traveler

Liked: Room comfort
Ok for the price!
Room was clean but hallway and entry doors were dirty but it is Winter time so can expect that. They appeared to be short staffed cause i called in afternoon to see if room would be ready for early check-in and got put on hold for a few minutes and then told me it was so said would be there in a few minutes. When arriving there was a sign saying away from desk but call this number. First time i called i finally got a recording saying to text instead of leaving a message. Waited a minute and called again and she answered and said would be right there. So i assumed she was having to clean rooms when nobody at the desk. She was apologetic and friendly. Only other issue was when busy at Breakfast had to tell front desk when out of something. Heard several people say they should have kept waffle machine instead of the pancake machine. Some were having issues with it.
Stayed 1 night in Feb 2024

4/10 Poor

Kristina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best
The temperature control in the room was VERY uneven. The window unit was set to 70 and it felt like 80...it was dropped to 66 and still blew hot air until the air conditioner was turned on. The breakfast was not good. The pancake maker was not working and the eggs and sausage were cold. The juice (apple and orange) was even bad - like syrup. One good thing, at least the room was clean. The hotel is good for a one-night stay...that's about it.
Stayed 1 night in Feb 2024

6/10 Okay

Glenda

Traveled with group
Liked: Staff & service, amenities
The staff was good. The room appeared fine. I had a heck of a time getting into bed. I am 5'1" and have bad knees. Beds way too high. When sitting on edge of bed, my feet were 1 foot off floor. Not good for seniors. Also tub was either not cleaned cause felt very slimy and almost fell
Stayed 1 night in Feb 2024

4/10 Poor

Tammy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The lock on our door did not work. A chain lock had been installed. The door did not shut all the way so when leaving our room we had to make sure the door was pulled shut and locked. The breakfast was all OUT by 6:45 and they started serving at 6:30. We were told there was cereal but no milk. There is a grocery store 4 blocks away.
Stayed 2 nights in Feb 2024

8/10 Good

Paul

Traveled with family
Liked: Staff & service, amenities
Stayed 1 night in Jan 2024

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting
Stayed 1 night in Jan 2024

6/10 Okay

Jill

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Overall the hotel was okay. Nothing exciting that stood out. We booked a king suite with a jacuzzi tub before Christmas. An hour before check in we got a call that our room wasn’t available and they were going to downgrade us to just a king room. When we checked in, we were then informed that the suites have been under construction for 2 YEARS!!! And there is no hot tub or pool on site. No one is available at the desk and a note on the desk says to call into a phone number if you need someone. I’m guessing the hotel only has one employee on staff at a time. Also there Pepsi machine ate our cash.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not real clean, garbage found in back of nightstand when I pulled it out to check for an outlet, and it took forever to check in because they had to leave the front desk to see if the room had been cleaned.
Stayed 3 nights in Dec 2023

6/10 Okay

Andrea

Traveled with group
Stayed 1 night in Dec 2023

4/10 Poor

Eben

Disliked: Cleanliness, property conditions & facilities
Was given key to a used and totally unclean room. Staff then switched me to a clean room. All I needed was some sleep and that was not possibile as I was kept up much of the night by loud intoxicated person in hallway, past midnight, talking loudly & knocking on multiple doors. No curtain on shower. Yikes.
Stayed 1 night in Dec 2023
Response from Quinn on Dec 11, 2023
Hi Eben,It looks like we got you an early check-in and were told you'd be back later that day. We hadn't been able to take a look at your assigned room yet at that point. After taking a peek at the room you originally were assigned, we decided to swap you to a different room due to your original being completely trashed and in-need of a deep cleaning. We had tried to reach out to you via phone to let you know about the adjustment, but our call wasn't able to get through to you. I apologize for the missing shower curtain in your new room, and we'll take full accountability for not double-checking things before you got in there. In regard to the noise complaint, were you able to contact one of our staff members at the front desk to get that addressed and handled? We do walk the hallways a few times throughout the night to check on things, and I wasn't able to find any note about a noise complaint. Please feel free to reach out to us directly with any questions, concerns, or feedback. We'd appreciate the opportunity to make things right with you!

4/10 Poor

Kayla

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Quinn on Dec 10, 2023
Kayla,We apologize for not being able to meet your expectations. Please reach out to us directly with any questions or concerns so we can address them and rectify your experience with us at Harmony. We’d greatly appreciate any feedback you can provide us. Thank you.With Hospitality,

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Super nice lady that did the check in.
Stayed 1 night in Dec 2023
Response from Quinn on Dec 11, 2023
Hi Paul,We appreciate your feedback, and I'll be sure to pass thing along to our front desk staff to let them know about your positive experience with us. Thanks for choosing Harmony! Take Care.

10/10 Excellent

DonDre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Theybare by far the best hotel we have stayed at the staff is top notch and freindly
Stayed 3 nights in Nov 2023
Response from Quinn on Dec 11, 2023
DonDre,We appreciate your feedback and look forward to hosting you and your crew going forward! I'm glad our staff was hospitable and up to par, and I will pass this message along to them. Take Care.

10/10 Excellent

Jayne

Traveled with group
The bathroom sink faucet was horrible. It sprays water all in different directions. And the AC/heat unit rattles.
Stayed 1 night in Dec 2023
Response from Quinn on Dec 11, 2023
Jayne, We appreciate your feedback, and we apologize for the sink faucet as well as the PTAC unit in your guestroom. We have addressed these issues since then, and we appreciate your patience during our ongoing renovation process. Please reach out to us directly with any further questions, concerns, or feedback!

2/10 Terrible

Michael

Stayed 1 night in Nov 2023
Response from Quinn on Nov 22, 2023
Michael,We apologize for not meeting your expectations. Please reach back out to us so we can make things right with you.

10/10 Excellent

Karen, Brooklyn Center

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Nov 2023
Response from Quinn on Nov 22, 2023
Hi Karen, Thanks for the feedback! Take Care.

8/10 Good

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Quinn on Nov 22, 2023
Craig,We appreciate your feedback! Hope to see you again soon.Take Care.

6/10 Okay

Marjorie

Liked: Cleanliness
Disliked: Property conditions & facilities
The room 111 was clean. We liked the room, eaceot that we were unable to close the door all the way so unable to lock the door and the safety latch had no chain. Blow dryer did not work. We didn't try microwave and the refrigerator wasn't cold. We were disappointed that the breakfast was out late.
Stayed 1 night in Nov 2023
Response from Quinn on Nov 22, 2023
Marjorie,We apologize for not being able to meet your expectations.We have fixed the issues with your room since your stay with us. Guest feedback is essential, and we wouldn't be able to rectify these issues without it. Thank you for taking the time to let us know about your stay. Please reach back out to us so we can make things right with you.

10/10 Excellent

Diane

Traveled with partner
We were impressed with the cleanliness! Comfortable bed!
Stayed 1 night in Nov 2023
Response from Quinn on Nov 22, 2023
Hi Diane,Thank you for your feedback! Hope to see you again soon.Take Care.

2/10 Terrible

CLIFFORD

Stayed 5 nights in Oct 2023
Response from Quinn on Nov 22, 2023
Clifford,We apologize for not being able to meet your expectations. We appreciate you reaching back out to us multiple times with your feedback. Our phone conversations have been very beneficial for our front desk department.Take Care.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Quinn on Nov 22, 2023
Hello, Thanks for the feedback! We hope to see you again soon.

10/10 Excellent

Caleb

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Quinn on Nov 22, 2023
Caleb,Your feedback is greatly appreciated!Take Care.

6/10 Okay

Henricus

Traveled with family
Disliked: Staff & service, room comfort
Look for something else
Very poor breakfast and not a clean breakfast area. Windows could not be opened, bathtub could not be used and wifi connection was poor
Stayed 3 nights in Oct 2023

10/10 Excellent

Alex

Stayed 1 night in Oct 2023
Response from Quinn on Nov 22, 2023
Alex,We appreciate your feedback!Take Care.

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was dirty and unsanitary.
Stayed 2 nights in Oct 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tried checking in at 9pm and they said our room wasn't ready yet, and it would be ready within the hour. We waited over an hour, room still wasn't clean, so cancelled our reservation and went across the street.
Stayed 2 nights in Oct 2023

4/10 Poor

Donna

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The guy checking us in was really nice and friendly but have to say read reviews of other and they were not happy with the checking in taking forever... well have to say they were right. Not.. happy that it took forever to check in ( 6 hours later) if you dont have the help to get the job done maybe you can get in there to get job done. Wont be back.....
Stayed 1 night in Oct 2023
Response from Quinn on Nov 22, 2023
Donna,We apologize for the issues you experienced during your stay. We are working vigilantly to make improvements to our property and our guests' experience.I was on-site cleaning rooms, and our staff was coordinating with each other the best we could.Please reach back out so we can make things right with you.

8/10 Good

DENISE

Stayed 1 night in Oct 2023
Response from Quinn on Nov 22, 2023
Denise,Thank you for your feedback! We hope to see you again soon.

2/10 Terrible

Amy

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Not impressed
Our room wasn't ready three hours after check in time, we were told it's because they are short staffed. The room was fairly clean, sheets had brown stains on them and to top it off, they gave us a room with 2 double beds insead of the king which we reserved. We didn't want to have to deal with another wait, so we just kept that room. Won't be staying with them again.
Stayed 1 night in Oct 2023

4/10 Poor

Kristie, Rosemount

Stayed 2 nights in Oct 2023
Response from Quinn on Nov 22, 2023
Kristie,We apologize for not being able to meet your expectations.Please reach back out to us so we can make things right with you and rectify your concerns going forward.

8/10 Good

Beth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t think it was worth the price but overall it was good.
Stayed 4 nights in Oct 2023
Response from Quinn on Nov 22, 2023
Hi Beth,Thank you for your feedback. Oktoberfest is New Ulm's biggest event of the entire year, and all of our hotels in town price their rooms based on the increased demand.I'm glad you enjoyed your stay with us. Take Care.

2/10 Terrible

Pete

Stayed 1 night in Sep 2023

4/10 Poor

Lynn, Rochester

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were frazzled but rose to the occasion well.
Stayed 2 nights in Oct 2023

10/10 Excellent

Abimbola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Quinn on Nov 22, 2023
Abimbola,We appreciate your feedback! Thanks for staying with us.Take Care.

4/10 Poor

Shannon

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skip it
Room wasn’t clean. No one at the front desk. Had to wait for 15 minutes for someone to show up. Not a place I will ever stay again.
Stayed 2 nights in Oct 2023

4/10 Poor

Charles

Traveled with family
Disliked: Staff & service, property conditions & facilities
Long wait for check in 40 min! Rooms were not ready , Needs major update from carpet to bathroom fixtures. Two nights cost $475.00 way over priced, Hilton prices for a motel 6.
Stayed 2 nights in Oct 2023

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service
It was no frills but clean and comfortable, and everything worked.
Stayed 1 night in Sep 2023

2/10 Terrible

Skyler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that I wasn’t gonna be able to get in my room until 10 pm when it says check in is at 3 pm. didn’t stay and want my money back had to call the manager.
Stayed 1 night in Sep 2023

4/10 Poor

E

Traveled with group
Disliked: Staff & service
Late and understaffed
We arrived at 7:30 only to be told our room was not ready and we would have to wait another 30 minutes. When I asked what the delay was since check in is published to start at 3, was told, “they’re going to be changing that soon”, but no other compensation or acknowledgment for the delay. Any breakfast offerings were decimated by a tour group so nothing was left by 9 a.m. on a Sunday…not even a cup of coffee. The hotel seems woefully understaffed. While beds were comfortable, the bathroom could use a deep clean.
Stayed 1 night in Sep 2023
Response from Quinn on Nov 22, 2023
Hello,We apologize for not being able to meet your expectations. We have been short-staffed and doing the best we can with what we have. I also want to clarify that our breakfast hours are from 6AM - 9AM and we generally do not continue stocking afterwards, but our coffee should be available 24/7. We do our best to keep our coffee pots full, but it's a challenge to maintain during our busy weekends. Please reach back out so we can make things right with you.

4/10 Poor

Tami

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023

2/10 Terrible

Paul

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Filthy
Upon check in, ketchup and fries on window seal. no toilet paper, opened one bed, sheets were full of dirt and black hair. toilet had not been cleaned -filthy! sink looked like toothpaste had been spit all over. Asked for refund, girl behind desk was very nice, she was only authorized to give $40.00 credit, I gave name and phone number, waiting for manager to call, not holding my breath on that one.
Stayed 1 night in Sep 2023