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Reviews of Thompson Central Park New York, by Hyatt

4.5 out of 5
Thompson Central Park New York, by Hyatt
119 West 56th Street, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 380 out of 553 reviews" "
Rating 8 - Good. 105 out of 553 reviews" "
Rating 6 - Okay. 33 out of 553 reviews" "
Rating 4 - Poor. 19 out of 553 reviews" "
Rating 2 - Terrible. 16 out of 553 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Neal

Disliked: Property conditions & facilities
Uncomfortable linen and bed; noisy
Stayed 1 night in May 2024

10/10 Excellent

juli

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this propert. Check in was a breeze. Great onsite restaurants. Big comfortable rooms. Great location!
Stayed 2 nights in May 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and size of room is great
Stayed 3 nights in May 2024
Response from Director of Operations on May 23, 2024
Dear Jonathan, Thank you very much for the kind review. We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your stay. We are glad that you enjoyed our spacious and comfortable rooms, equipped with everything you need for a memorable visit. Thank you for being our guest at Thompson Central Park New York, and we look forward to seeing you again soon.Best Regards, Munir SalemDirector of Operations

8/10 Good

Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the desk when we checked in was lovely. Gave us a free upgrade. Only wished we stayed longer as we loved our tower room. The faucet in the bathroom sink was placed at an awkward spot on the side of the sink. Water on the counter around it was an issue. The control wasn’t that easy to use. The shower floor got very slippery and the was nothing to hold on to. Wish there had been a drawer or two in the bathroom for cosmetics etc. The room was great size. Bed was comfortable.
Stayed 1 night in May 2024

10/10 Excellent

HP

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Director of Operations on May 21, 2024
Dear Valued Guest, It was a pleasure having you as our guest at Thompson Central Park New York. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Best Regards, Munir SalemDirector of Operations

4/10 Poor

Tobias

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Director of Operations on May 21, 2024
Dear Tobias, Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Best Regards, Munir SalemDirector of Operations

4/10 Poor

john

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on May 20, 2024
Dear John, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Director of Operations on May 19, 2024
Dear Michael, It was a pleasure having you as our guest at Thompson Central Park New York. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Maria del Carmen, KATY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Great hotel. Very clean. Loved the decor in the lobby & restaurant. Excellent food. Clean and spacious room. Very comfortable bed. Very Friendly staff except for the some of the people in reception are cocky.
Stayed 5 nights in May 2024
Response from Munir Salem Director of Operations on May 13, 2024
Dear Ms. Carmen, We appreciate the time you've taken to share your comments with other travelers regarding your stay at Thompson Central Park New York. It was a pleasure to read your comments about all that our hotel has to offer visitors to New York City, from our convenient location and comfortable accommodations to the many services that guests have come to expect from Hyatt hotels. We also appreciate you mentioning our beautiful lobby area and a great restaurant with delicious food. It was a pleasure serving you, and we look forward to your return visit!Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Claudia

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the staff was always very helpful!
Stayed 4 nights in Mar 2024
Response from Munir Salem Director of Operations on May 12, 2024
Dear Claudia, Thank you for your recent stay at the Thompson Central Park New York and for taking the time to review our hotel. Our staff works hard to ensure that each guest has a great experience, so we appreciate your kind words regarding the service they provided you during your visit. We are also pleased to know that you found our location to be convenient for your needs. We truly appreciate you sharing your thoughts and look forward to seeing you again soon.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Brad C.

Traveled with family
Liked: Property conditions & facilities
Great location and wonderful staff. Would certainly recommend. Only flaw I saw was some painting needed in shower.
Stayed 4 nights in May 2024
Response from Director of Operations on May 9, 2024
Dear Brad, We appreciate you sharing your thoughtful comments with other travelers and for your recommendation. We couldn't agree with you more; our convenient location is perfect for exploring all that New York has to offer! We are also glad that you loved our friendly associates. We have taken note of your additional observations. Thank you for choosing Thompson Central Park New York, and we hope to have the pleasure of welcoming you back soon.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Roula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Director of Operations on May 9, 2024
Dear Roula, All of us at Thompson Central Park New York appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Edward

Business traveler, Traveled with partner
Small rooms
Stayed 2 nights in May 2024
Response from General Manager on May 5, 2024
Dear Edward, Thank you for your recent stay at the Thompson Central Park New York and for taking the time to review our hotel. We appreciate your high rating and hope you had a comfortable stay. However, we apologize for the concerns you had regarding the size of your room.We truly appreciate you sharing your thoughts and look forward to seeing you again soon.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Jacqulyn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Director of Operations on May 5, 2024
Dear Jacqulyn, Thank you for your outstanding rating! We are delighted that we exceeded all of your expectations and that you loved your time at our hotel. We look forward to many more visits to Thompson Central Park New York. Best Regards, Munir SalemDirector of Operations

10/10 Excellent

MIKE

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, close to Central Park and lovely refuge from the hustle and bustle outside
Stayed 2 nights in Apr 2024
Response from Munir Salem Director of Operations on May 3, 2024
Dear Mike, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that New York has to offer! Thank you for choosing Thompson Central Park New York, and we hope to have the pleasure of welcoming you back soon.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

William

Traveled with family
Liked: Property conditions & facilities
A very comfortable hotel in a great location . Very simple chic modern decor yet very comfortable and relaxing ! All interactions from bell man to front desk were welcoming and sincerely expressed !! So nice to go through a stay without hearing my pleasure upon a response to an inquiry or as a follow up to me saying thank you . The lounge a bit disappointing for a single traveler as there is no proper bar seating at a bar . That as well as this past Sat. Evening the waiter spent in an empty lounge in conversation with a couple across from me with his back to me for twenty to twenty five minutes . Lounge was 10 percent seated . I am a fan of the brand
Stayed 2 nights in Apr 2024
Response from Munir Salem Director of Operations on May 1, 2024
Dear William, We appreciate the time you've taken to share your comments with other travelers regarding your stay at Thompson Central Park New York. We are glad you enjoyed your visit and loved not only our prime location but also our modern property and exceptional hospitality. We will enjoy sharing your compliments with them. We value your feedback regarding your experience at the bar and will address them accordingly. It was a pleasure serving you, and we look forward to your return visit!Best Regards, Munir SalemDirector of Operations

10/10 Excellent

David, DALLAS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location!
Stayed 2 nights in Apr 2024
Response from Munir Salem Director of Operations on Apr 30, 2024
Dear David, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that New York has to offer! Thank you for choosing Thompson Central Park New York, and we hope to have the pleasure of welcoming you back soon.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Kara Alison

Traveled with group
Absolutely perfect stay! We were in town for a Carnegie Hall event, so the location is ideal- less than 5 minute walk. The rooms are spacious and beautifully appointed. The staff is friendly and attentive.
Stayed 3 nights in Apr 2024
Response from Munir Salem Director of Operations on Apr 29, 2024
Dear Ms. Alison, We appreciate the time you've taken to share your comments with other travelers regarding your stay at Thompson Central Park New York. We are glad you enjoyed your visit and had a delightful experience at our hotel. It was a pleasure to read your comments about all that our hotel has to offer visitors to New York City, from our convenient location and comfortable accommodations to the many services that guests have come to expect from Hyatt hotels. We have an incredible team, and we thank you for recognizing their professional, attentive service. We will enjoy sharing your compliments with them. We all look forward to your return visit!Best Regards, Munir SalemDirector of Operations

6/10 Okay

K, Chesterfield

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Director of Operations on Apr 26, 2024
Dear Valued Guest, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Best Regards, Munir Salem,Director of Operations

8/10 Good

Nir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Response from Alisa Segalini on Apr 23, 2024
Dear Mr. Meltzer,Thank you for choosing Thompson Central Park!We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one. Your feedback is highly appreciated as that will give us a chance to incorporate further improvements. We always try to provide the best service to our guests. Can't wait to host you soon again

8/10 Good

LI

Traveled with family
Liked: Cleanliness, staff & service
So noisy at night from street and we can hear neighbor rooms
Stayed 2 nights in Apr 2024
Response from Director of Operations on Apr 23, 2024
Dear Li, We appreciate you taking the time to share your feedback. We are happy your overall stay was pleasant; however, we are sorry for the noise issues you experienced during the night. Our goal is to provide accommodations conducive to a peaceful night's rest, so we apologize that your sleep was disrupted. Your feedback allows us the opportunity to improve our guest experience continuously, and we genuinely appreciate you sharing it with us. We hope you will allow us to give you a better experience on your next trip this way.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Beth Imhoff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Director of Operations on Apr 17, 2024
Dear Ms. Imhoff, Thank you for your outstanding rating! We are delighted that we exceeded all of your expectations and that you loved your stay. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Thompson Central Park New York. Best Regards, Munir Salem,Director of Operations

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except upon arrival my room had a dirty toilet and it was backed up. They quickly rectified it and upgraded me to a higher floor. Unfortunately, the toiletries in the room were half empty and what was used by me was not replaced for my second day.
Stayed 2 nights in Apr 2024
Response from Director of Operations on Apr 16, 2024
Dear Erin, Thank you for your recent stay at the Thompson Central Park New York and for taking the time to review our hotel. Our staff works hard to ensure that each guest has a great experience, so we appreciate your kind words regarding the service they provided you during your visit. Your review makes us so proud of our associates and shows that we are succeeding in what we aim to achieve: making our guests' stay as comfortable and enjoyable as possible! We truly appreciate you sharing your thoughts and look forward to seeing you again soon.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, quiet, clean rooms
Stayed 3 nights in Apr 2024
Response from Director of Operations on Apr 15, 2024
Dear Erin, Thank you for being our guest at Thompson Central Park New York and for the feedback. We are glad to read you liked your fresh accommodations and the service provided by our staff. We truly appreciate you sharing your thoughts and look forward to seeing you again soon.Best Regards, Munir SalemDirector of Operations

8/10 Good

Oleksandr, Northbrook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Director of Operations on Apr 12, 2024
Dear Oleksandr, We appreciate your gracious rating about your stay at Thompson Central Park New York. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Best Regards, Munir SalemDirector of Operations

6/10 Okay

Chau

Stayed 4 nights in Apr 2024
Response from Director of Operations on Apr 11, 2024
Dear Chau, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Staff very friendly and helpful.
Stayed 2 nights in Apr 2024
Response from GENERAL MANAGER on Apr 10, 2024
Dear Michele, Thank you for the fantastic review and for taking the time to recognize our dedication to exceptional hospitality. We are delighted the service we provided far exceeded your expectations. We look forward to welcoming you back soon for another outstanding stay at Thompson Central Park New York.Best Regards, Munir Salem,Director of Operations

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from GENERAL MANAGER on Apr 10, 2024
Dear Monica, Thank you for your perfect rating! We are delighted that we exceeded all of your expectations and that you loved your time at our hotel. Thank you again for being our guest, and we look forward to many more visits to Thompson Central Park New York. Best Regards, Munir Salem,Director of Operations

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and handy for getting around. Room was fantastic and staff always on hand to help
Stayed 4 nights in Apr 2024
Response from Director of Operations on Apr 7, 2024
Dear Graham, Thank you for being our guest and for taking the time to review your experience at Thompson Central Park New York. It's nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Marie Fe Andrada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service from beginning to end.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 6, 2024
Dear Ms. Fe'Andrada, Thank you for choosing Hyatt Place Houston / Downtown and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our staff. This is what we strive to do every day, so we appreciate you acknowledging our efforts. Thank you again for allowing us to be of service. We hope to have the pleasure of doing so again in the near future.In the spirit of hospitality, James Breazeale, General Manager

10/10 Excellent

Huong My

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay near Central Park and good food. Lots of fun things to do that were easy to walk to or take public transit. Hotel staff very helpful and we enjoyed our stay!
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Valued Guest, Thank you for your outstanding review! We are delighted that we exceeded all of your expectations and that our location was perfect for your needs. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Thompson Central Park New York. Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Immandeep

Stayed 4 nights in Mar 2024
Response from GENERAL MANAGER on Apr 18, 2024
Dear Immandeep, Thank you for your perfect rating. We are delighted that we exceeded all of your expectations and that you loved your time at our hotel. Thank you again for taking the time to share your experience, and we look forward to many more visits to Thompson Central Park New York. Best Regards, Munir Salem,Director of Operations

10/10 Excellent

Aaron

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with a courteous staff
Stayed 4 nights in Mar 2024
Response from Director of Operations on Mar 28, 2024
Dear Aaron, Thank you for your recent stay at the Thompson Central Park New York and for taking the time to review our hotel. Our staff works hard to ensure that each guest has a great experience, so we appreciate your kind words regarding the service they provided you during your visit. Your review makes us so proud of our associates and shows that we are succeeding in what we aim to achieve: making our guests' stay as comfortable and enjoyable as possible! We truly appreciate you sharing your thoughts and look forward to seeing you again soon.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Love the facility and staff were very accommodating!
Stayed 4 nights in Mar 2024
Response from Director of Operations on Mar 27, 2024
Dear Margaret, Thank you for your recent stay at the Thompson Central Park New York and for taking the time to review our hotel. Our staff works hard to ensure that each guest has a great experience, so we appreciate your kind words regarding the service they provided you during your visit. Your review makes us so proud of our associates and shows that we are succeeding in what we aim to achieve: making our guests' stay as comfortable and enjoyable as possible! We truly appreciate you sharing your thoughts and look forward to seeing you again soon.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

hansoo

Stayed 2 nights in Mar 2024
Response from Director of Operations on Apr 14, 2024
Dear Hansoo, It was a pleasure having you as our guest at Thompson Central Park New York. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Best Regards, Munir SalDirector of Operations

8/10 Good

Ann

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Director of Operations on Mar 26, 2024
Dear Ann, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Thompson Central Park New York so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Best Regards, Munir Salem,Director of Operations

10/10 Excellent

Sheri

Stayed 2 nights in Mar 2024
Response from Director of Operations on Apr 14, 2024
Dear Sheri, Thank you for your outstanding review! We are delighted that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Thompson Central Park New York. Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, super friendly and attentive staff! We loved our experience at the Thompson.
Stayed 3 nights in Mar 2024
Response from Director of Operations on Mar 24, 2024
Dear Stephanie, Thank you for your fantastic review and for all the wonderful things that you had to say about Thompson Central Park New York. We could not be happier to know our location was perfect for your travel plans and that you were impressed with the high level of service we aspire to deliver to each guest. Your comments were a pleasure to read, and we are excited to share them with our wonderful staff. Thank you again for your feedback, and we look forward to having you stay with us again.Best Regards,Munir Salem, Director of Operations

10/10 Excellent

Moises

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Director of Operations on Mar 23, 2024
Dear Moises, Thank you for this excellent rating! We always work hard to provide a great experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Thompson Central Park New York. We'd love to host you again someday for yet another unforgettable visit.Best Regards, Munir Salem,Director of Operations

10/10 Excellent

NANCY

Stayed 2 nights in Mar 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful!!! Service was impeccable. Food was delicious. Location is amazing!
Stayed 2 nights in Mar 2024
Response from Director of Operations on Mar 17, 2024
Dear Melanie, We appreciate the time you've taken to share your comments with other travelers regarding your stay at Thompson Central Park New York. We are glad you enjoyed your visit and had a delightful experience at our hotel. It was a pleasure to read your comments about all that our hotel has to offer visitors to New York City, from our convenient location to the delicious food we serve, and our hospitality. We have an incredible team, and we thank you for recognizing their professional, attentive service. We will enjoy sharing your compliments with them. We all look forward to your return visit!Best Regards, Munir Salem,Director of Operations

4/10 Poor

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities
Unfortunately, pictures don’t show that it has fallen a bit in disrepair..wall a/c units….. Paint bubbling & chipping above the shower..paint chips in my hair. The pullout couch isn’t good for more than one night. Very thin, buckles in center. Shower and other areas not filthy bit mold under caulk, in corners, etc. not a great experience for a 4 star in a “suite” I did enjoy floor 3 access, though. That was the saving grace. Not sure I’ll book here again.
Stayed 5 nights in Mar 2024
Response from Director of Operations on Mar 22, 2024
Dear Ashley, Thank you for the review and for choosing our hotel. We sincerely apologize for the inconvenience caused due to the cleanliness issues you encountered in your bathroom. This does not meet our standards; therefore, we are very disappointed that this was your experience. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure that such lapses do not happen again. We have also taken note of your additional concerns as we are always looking for ways to enhance our accommodations. We are grateful for your patience and hope you will consider giving us another chance in the future to provide you with the stay you deserve.Best Regards, Munir SalemDirector of Operations

8/10 Good

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Only a little problem with the shower.
Stayed 3 nights in Mar 2024
Response from Director of Operations on Mar 17, 2024
Dear Juan, Thank you for choosing Thompson Central Park New York, and for your nice rating. We are pleased to read that you enjoyed many aspects of your time and had a pleasant stay. Having said that, we have taken additional note of your comments regarding the shower as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you again whenever your travels bring you to our area.Best Regards, Munir Salem,Director of Operations

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful
Stayed 3 nights in Mar 2024
Response from Director of Operations on Mar 13, 2024
Dear Tina, Thank you for your recent stay at Thompson Central Park, New York, and for taking the time to review our hotel. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

danielle, Bellaire

Liked: Staff & service, property conditions & facilities
Touristy
Stayed 2 nights in Mar 2024
Response from Alisa Segalini on Mar 10, 2024
Dear Danielle,Thank you for staying with us at Thompson Central Park!We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. Looking forward to having you in our hotel soon.

10/10 Excellent

Jacque

Liked: Amenities, property conditions & facilities
Amazing experience, we will definitely stay there again when we come back!!
Stayed 3 nights in Mar 2024
Response from Director of Operations on Mar 9, 2024
Dear Jacque, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at Thompson Central Park New York and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best Regards, Munir Salem,Director of Operations

10/10 Excellent

Gautham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Love Burger Joint.
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 28, 2024
Dear Gautham, Thank you for your outstanding review! We are delighted that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Thompson Central Park New York. Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Keren

Stayed 1 night in Feb 2024
Response from Director of Operations on Mar 22, 2024
Dear Keren, Thank you for choosing Thompson Central Park New York and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of construction and disarray.
Stayed 2 nights in Feb 2024
Response from Director of Operations on Feb 24, 2024
Dear David, Thank you for being our guest at Thompson Central Park New York and for the feedback. We appreciate your high rating; we are sorry for any inconvenience you had while here. We value our guest's comments as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you again whenever your travels bring you to our area.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Director of Operations on Feb 23, 2024
Dear Micah, We appreciate your gracious rating about your stay at Thompson Central Park New York. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Best Regards, Munir SalemDirector of Operations