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"Staff was friendly and the food was great! The surrounding wildlife was fascinating and tour giuds at the hotel were helpful in finding off property adventures. "

"Amazing property! Suites were beautiful, staff friendly, incredible food and dining with great activities from the beach! Highly recommend! Only one comment is that I wish the pool off of lobby was open to teens and not a topless optional pool to give more options instead of the family pool that got a bit crowded. "

"The staff were all very friendly and helpful. It was wonderful being right on the beach for swimming in the ocean, as well as having access to the pool. "

"Room lacked charging facility at bed, door falling off hinges, everything else great"

"Wonderful staff. Monica, Kenny, Ariel, Pablo to name a few were all great! "

"The worst travel experience ever. We went on a family vacation and didn't receive the services and accommodation we were offered at Hotels.com description. The hotel is undergoing financial and legal challenges and the maintenance at the property was not existent; the children playground, arcade, and game room were closed; mosaic tiles in the children pool missing, with cement exposed on the floor with the risk of injury; the beach was dirty with broken glass; no lifeguard was available; not even one chair for guests available at the beach. The room was dirty. Our reservation was for 6 guests and we received linens and towels for 4 people only. No hands towel available. When asking for the missing linens and towels they said that it was not possible. We had to beg for the bed sheets and towels and had made the two beds ourself. Most of the staff, including the Operations Manager, was unfriendly. I understand because 3 of them told us that they had not received the salary for the last 2 weeks. They had no motivation to work or provide good customer service. The food was poor quality and low quantity. Only some repetitive dishes remained available for hours. This was a terrible vacation experience and we moved to another hotel. I will never recommend this hotel to anybody. "

"Amazing stay. Breakfast and dinner are included. Everyone on staff was wonderfully helpful and friendly. Great stay!"

"Food variety was not great, buffet was very small often had to wait to be seated . There was only one transportation for such a large resort so wait times were crazy. This is a hotel more if you looking to just relax and don’t mind walking long periods of time to just go to the pool."

"With a mix up with our reservation, we ended up with a double booking. I was unaware of this but the hotel staff was not. Upon check in they did not mention this nor clarify with me about another booking under my name for same nights. They only alerted me upon check out after they charged the additional booking as a no show. Ultimately after challenging the hotel, Expedia and my Amercan Express card, I paid for 2 reservations but only used one."