Normandy Shores, Miami hotel rooms at the Benchmark

"Hi I'm not from Miami and this was my first time it was my Birthday weekend I paid for one of the most expensive rooms the skyline with a balcony and washer dryer and a stove. They totally was 2200.00 plus 100 a nite and valet was 75 dollars a night no matter what you're already paying which is ridiculous but if you don't use their ballet you have to walk way across the street with everything that you have. The staff was very rude and I shall not when it came to me trying to find a better parking spot or needing assistance with laundry or extra towels they lied consistently about coming up to the room and sending housekeeping when we saved almost 5 days they lied everyday and said that we have to say three days then we have to stay four days and then it went to the housekeeping only comes unless you stay over a week which was a lie. They were very lazy at this hotel the room had already had residue of something following in there before we came the staff again was very very rude and would not even help even the manager on duty that weekend from April 9th through the 14th. That was my first day there and my last you will be better off going somewhere else especially for the lousy housekeeping the lousy staffing and honestly the lousy room. It sucks but Miami was lit!!"

"Staff were friendly and helpful - room was very simple and clean as for what my eyes could see. I have very sensitive smell to mildew or mold and I could faintly smell it coming from somewhere. But it all looked clean there was not a coffee machine in each room but there was a coffee bar in the am by the check out desk. I never made it to the pool we got there late but I greatly appreciated the transport to/from airport and cruise port they were timely and easy to set up."

"Great hotel! Very clean, nice and helpful staff, and the lobby smells amazing. "

"The hotel was priced fairly and close to airport with excellent shuttle and shuttle driver"

"A really great experience I loved it ❤️"

"Room was small but had everything we needed"

"Custom service, customer service, customer service. This property emulates perfectly exactly how hotels and resorts should operate. Gorgeous resort, amazing location, 10 out of 10. Caitlin at the front desk was so professional and kind, really kicked off our quick stay on the right foot ! Thank you !"

"I liked that I was greeted by my name. I liked that there were amenities such as toothpaste to assist a traveller who did not receive her luggage. I liked that the shuttle was on time when I needed to leave."

"Very good breakfast and friendly staff. Very close to rental cars"