“We are not people who usually leave negative reviews, but this stay was disappointing. The rooms appeared to be recently renovated and were very clean, and we appreciated that.
Unfortunately, our experience was overshadowed by poor communication and customer service. We were surprised by an undisclosed 4% credit card fee where we had thought we paid via Expedia, were required to change rooms after our first night, experienced ongoing Wi-Fi issues that made the TV unusable, and had a shower head...
“We are not people who usually leave negative reviews, but this stay was disappointing. The rooms appeared to be recently renovated and were very clean, and we appreciated that.
Unfortunately, our experience was overshadowed by poor communication and customer service. We were surprised by an undisclosed 4% credit card fee where we had thought we paid via Expedia, were required to change rooms after our first night, experienced ongoing Wi-Fi issues that made the TV unusable, and had a shower head...
MARK