Northeast Missouri, Missouri hotel rooms at the Independent

"Well, right off the bat, the parking situation was a little bit confusing. My gps took me to a large empty parking lot in the back of the building. Since there were no cars parked there nor an entrance accessible from there, I pulled around the building. There was a small circle driveway off an intersection and some street parking. I kept going and found a parking garage. I got out and walked to the door and there was a sign saying no hotel access, use other door. I went to the second door, got out and there was another small note saying this entrance is closed please use the other door. Finally I found a third door that did access the hotel but only with a key card, so we had to walk up to the front of the hotel to check in and then go get our bags after. No problem. We get to our room.. lovely room, but unfortunately it hadn’t been cleaned. There was trash, the beds were unmade, dirty towels in the bathroom, obviously had not been cleaned at all. Went to front desk, they moved us to a downgraded room but wouldn’t give us any sort of discount or even apology. Okay. Whatever. The room we went to was fine, but no balcony. The shower head needed replacing, had a weird weak stream, was clogged. I had to twist it to get the water to shoot out of the middle holes, thankfully that worked ok. Breakfast was alright, the standard continental breakfast fare. Waffle irons, etc. Pool and hot tub area was crowded. Desk staff nice. Pictures were misleading on site imo. But not bad hotel. "

"The staff was lovely. My room for the most part was clean however, the housekeeping staff missed a couple of empty bottles under one of bedside tables. There was also a pill under the bench. The breakfast buffet was cold, I did not have enough time to order from their fresh breakfast options. "

"The hotel was nice enough and the staff was excellent! There were some issues that seemed out of their hands, so I am sure they were under a lot of stress. The issue while we were there was a towel shortage. There weren’t any towels in the pool ever and some rooms didn’t have towels. Every time someone asked they apologized but were waiting for them to be washed and/or dried. The hot tub was extremely hot, way hotter than it should be and the jets could be described as almost violent. There wasn’t a setting to lower the temp or the speed of the jets. "

"We never got to check in lol. At 1830 they still has no rooms clean. Large line waiting. We just canceled and left 😩 "

"The shower was filthy. There was hair everywhere. The drink machine in the lobby was broken so kids couldn’t get anything to drink during happy hour. Front desk staff member was rude to us when we told them our room key wasn’t working. She acted bothered by having to help us and demanded an ID. We couldn’t show ID because we just came back from the pool. She was rude and not someone who should be working at the front desk. "

"The property was clean and customer service was very good. We were expecting for the swimming pool to be open on a 92degree weather."

"Excellent staff, very well kept"

"I was disappointed with the breakfast it was not tended well and things were out often "

"Clean and modern room in a historical St Louis hotel. It’s been well maintained and remodeled and is in a great area near downtown. Nice touch for the GM to text daily and check on our stay!"