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"Live mice in upstairs bedroom and in kitchen cabinet. Soiled blankets and sofa. Dishwasher had standing water and smelled horrible as did the entire first floor. Did not feel comfortable using anything in kitchen due to mouse droppings and other sanitary issues. The first night we saw a mouse upstairs and contacted the host, the response was “is it still there?” No empathy, no apologies. It was a poor night of sleep for the entire family as we worried. The next morning, a mouse dropped from a...

"Great communication, had a couple of leaks and shower flooded but the maintenance came right away to fix it. Overall clean, AC/Heat unit in each room, big kitchen, wonderful sitting area and decor."