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Reviews of Comfort Suites Near Casinos Norwich-Uncasville CT

2.5 out of 5
Comfort Suites Near Casinos Norwich-Uncasville CT
275 Otrobando Ave., Norwich, CT

Reviews

7.8

Good

Rating 10 - Excellent. 423 out of 1001 reviews" "
Rating 8 - Good. 262 out of 1001 reviews" "
Rating 6 - Okay. 136 out of 1001 reviews" "
Rating 4 - Poor. 91 out of 1001 reviews" "
Rating 2 - Terrible. 89 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is close, just minutes away from Casino's. Property located in a quite area, tucked in off the highway.
Stayed 1 night in May 2024

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the concert
Stayed 1 night in Nov 2023

8/10 Good

rena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Renee

Traveled with family
The room was spacious and clean and the staff was very friendly upon arrival and check out. My only issue was the bathroom. The ceiling had shown lots of water damage and was not properly fixed. Tiles were loose. Other than that it was a great stay and we will be back again.
Stayed 1 night in May 2024

4/10 Poor

Jahasiel

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Doors falling apart & breakfast was bad some staff was rude
Stayed 4 nights in May 2024

8/10 Good

Lizabeth

not as close to casino as would have preferred and no shuttle
Stayed 1 night in Apr 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jose

Stayed 1 night in May 2024

10/10 Excellent

Leslie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice manager good breakfast and good stay!!
Stayed 1 night in May 2024
Response from Edward on May 7, 2024
Thank you so much for your feedback .

6/10 Okay

Lauren

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The building itself was very rundown & maybe in the middle of a stalled renovation at one time? The room was clean but very strange like it was almost 2 rooms at one time. It was very quiet during our stay (no toilets flushing or water running or doors slamming). The staff was very helpful and professional. I would not stay there again, I would not recommend this place for families either.
Stayed 2 nights in Apr 2024

4/10 Poor

John

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The door to our room (and our friends) didn't close or lock properly and could just be pushed open. Slept wth ironging board lodged in handle and wall so no one could come in while we slept. Will never stay there again.
Stayed 1 night in Apr 2024

6/10 Okay

Mollie

Stayed 2 nights in Apr 2024

6/10 Okay

James

Stayed 1 night in Apr 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent distance to casino
Stayed 2 nights in Apr 2024

8/10 Good

Martin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Apr 2024

10/10 Excellent

Tammy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the quick customer service and the cleanliness of the building and rooms.
Stayed 1 night in Apr 2024

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean great job
Stayed 1 night in Apr 2024

10/10 Excellent

Fabiola

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Welkyn

Stayed 1 night in Jan 2024

2/10 Terrible

John

Stayed 1 night in Mar 2024

8/10 Good

Angelo

Traveled with family
Stayed 1 night in Mar 2024

10/10 Excellent

RAYMOND

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024

10/10 Excellent

Timothy

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to visit
Stayed 1 night in Feb 2024

8/10 Good

Gladimy

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Diana, Springfield

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jaqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place!!
Stayed 1 night in Mar 2024

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Mallory, Taunton

Traveled with partner
The iron had a something burnt onto it that was black and we didn’t realize before ruining a pair of pants
Stayed 1 night in Feb 2024
Response from AGM on Feb 27, 2024
Thank you for your feedback your feedback helps us improve.

4/10 Poor

Ashley

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Convenient but out dated, a little dirty, and elevator said you were on a different floor than you actually were
Stayed 1 night in Feb 2024
Response from AGM on Feb 26, 2024
Thank you for your feedback as this helps us improve our property we are continuously working to improve our accommodation.

8/10 Good

virginia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and on site bar were closed for renovations. Room clean but dated. Bathroom walls could use some TLC. But room was very clean fresh laundered linens on the bed smelled like a summer evening lying in crisp line dried sheets. Bed was very comfortable and shower had plenty of hot water. Would stay again if needed a place.
Stayed 1 night in Feb 2024
Response from AGM on Feb 25, 2024
We appreciate your feedback and hope to see you again so .

10/10 Excellent

Nijee

Stayed 1 night in Feb 2024

4/10 Poor

Edward

Disliked: Cleanliness, property conditions & facilities
Run Down
Stayed 2 nights in Feb 2024
Response from AGM on Feb 21, 2024
Thank you for your feedback.

2/10 Terrible

Michelle

Stayed 2 nights in Feb 2024
Response from AGM on Feb 20, 2024
Sorry for your inconvenience.

4/10 Poor

Nancy

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
After advertising a pool, there was no water in either the pool or hot tub. Also, my husband left a cross necklace in his room, that was given to him on our wedding day. It was never "found" when he checked out and called immediately. I spoke with the Choice hotel manager, housekeeping manager, and Choice customer service to no avail. One other thing is that you need to recharge your room key every day, inconvenient and extremely dissapointed.
Stayed 2 nights in Feb 2024
Response from AGM on Feb 20, 2024
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you encountered regarding the unavailability of the pool and hot tub during your stay. However, our status regarding the availability of these amenities are updated on the websites . Your feedback is incredibly valuable, and we understand the frustration this may have caused.Kind regards

10/10 Excellent

bernard

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it the cleaners where great and fast
Stayed 4 nights in Feb 2024
Response from AGM on Feb 20, 2024
Thank you for your feedback.

10/10 Excellent

Kathleen

Stayed 1 night in Feb 2024

4/10 Poor

Geavoy

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Not bad
Our bathroom was a bit sketchy and we toyed with complaining about it being that we don’t normally complain but we did and we had our room changed immediately… I’m extremely happy about that… Then the fire alarm went off at 8am… rang for 5 minutes but overall it’s ok.
Stayed 1 night in Feb 2024
Response from AGM on Feb 20, 2024
Thank you for your feedback .

2/10 Terrible

Tiina

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pool closed. Locked out of rooms mid-stay. Overall shabby
Stayed 2 nights in Feb 2024
Response from AGM on Feb 20, 2024
Thank you for your feedback , the availability of our amenities are updated on the website. If your key card is next to your phone that may have caused your keys to get deactivated . We are sorry about the inconvenience.

4/10 Poor

Joseph

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was very ran down and smelt very bad in all area's. Broken elevator. Paint messing in rooms. Looks like water damage at some point and probably has mold somewhere. Guy at desk was polite and nice. Most other staff was very rude and couldnt understand english when i tried to ask questions. For $560 for 2 rooms for one night will not recommend or stay again. Its worth a $60 night
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
Apologies for the inconvenience. We are working on improving our hotel. Thank you for your feedback.

6/10 Okay

Matthew

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Was a value option for a stay after a night at nearby Mohegan Sun Casino. Check in was quick and easy. Parking was great upon arrival, but struggled to find a spot when returning for the night. Bed was comfortable and room was clean, however the heat/ac unit in the wall wouldnt turn off, and although the room was ok, the entirety of the hallways and elevator reeked of weed (in a non smoking hotel). Despite those issues, its definitely a great value and comfortable stay in the areas of the casinos. It was a 10 minute drive on back roads to reach Mohegan Sun. We would stay here again
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
Thank you for your feedback.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Feb 13, 2024
Thank you for your feedback.

10/10 Excellent

Rodelyn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, quite, and safe.
Stayed 2 nights in Feb 2024
Response from GM on Feb 13, 2024
Thank you for your feedback.

6/10 Okay

CHRIS

Traveled with partner
No major gripes. Building and room were... dated. $300 for a "jucuzzi suite" (jetted bathtub for one), isnt great value.
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
Thank you for your feedback.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
Thank you for your feedback.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from GM on Feb 13, 2024
Thank you

10/10 Excellent

Johanaly

Traveled with partner
It was a very relaxing stay I loved it will book again
Stayed 1 night in Jan 2024
Response from GM on Feb 13, 2024
Thank you for your feedback.

4/10 Poor

Donna

Stayed 2 nights in Jan 2024

4/10 Poor

bonnie

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Soft uncomfortable beds. Old, dated interior, needs major renovation.
Stayed 1 night in Jan 2024
Response from GM on Feb 13, 2024
Sorry for the inconvenience.