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"Actually, the floor in my room never seemed to get clean along with the bottom of the toilet, having urine stains from before we got there. Even with that being said, the staff was so overly helpful and friendly, and kept everything outside so incredibly maintained and me and my family so well served that I am absolutely coming back to Pueblo Bonito Emerald Bay! The servers and the bartenders were incredible even above the rest of the staff! The beds were very comfortable and besides having to brush my feet off every time I got in bed the room was beautiful! Incredible views with every step. I pushed my mother all around the resort every day because we enjoyed the walk but every 15 or 20 feet another cart would stop to make sure we did not need a ride. Everyone wanted to be so helpful!"

"The staff were excellent. The breakfast wasn’t our favorite, but of course that all depends on what people like to eat so other people might really enjoy it. The best part about the pool area was the live music. I felt very safe staying here. I would definitely go back. "

"Friendly and helpful staff. Right on the beach with great views "

"Excellent service!!! "

"Great!"

"Everything was good"

"Clean rooms and staff very friendly."

"Rooms were clean and all staff people were very welcoming. "

"Did not have breakfast left at 5:30 . They offered me a small packed lunch instead. Very kind"