Olpenitz Vacations from ₩2,049,957

Great area. Convent. Nice staff. Complimentary drink ticket upon arrival. Love the older decor & elements of the hotel.

The staff here was absolutely amazing from the martini bar to the group that worked in the grill bar or just among some of the standout staff. One of the best days of customer service I’ve ever had and I’ve stayed a lot of properties. I feel like once you got to know some of the staff after staying for multiple days, I had some really enjoyable conversations on top of a really amazing stay with perfect amenities and room on the upgraded suite that I booked with the Butler service. Next time I’m back in Hamburg that is my go to spot.

So, location is good. But… the hotel had a lot of problems. Lifts broken on arrival so only stairs available (you had to go outside to get to them) glad to be on first floor and only one lift out of two working over weekend. Pool not working properly - only find out when water is freezing “yes heat pump not working”… Room was ok but… booking for three (2 adults / 1 child) and only towels etc for two and sofa bed not made up and no bedding in room. This could have been because of confusion at check in. When presented with check in form, only my name was correct - everything else wrong. Staff very confused but eventually managed to sort it. We understand that the lift, pool etc not their fault but this time wasn’t good value compared to the last time we stayed. Shame really

Lovely hotel. Centrally located. Great spa facilities. Comfortable bedroom.

Very nice stay. Everything fine with the room and breakfast service. Stayed two nights. Good service at the bar.