4/10 - 별로예요
Jodi
가족 여행
2025년 8월 22일
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I was not expecting the hotel to be as run down as it was. We booked a two queen room for four of us and the room only had 3 towels. The room furniture showed quite a bit of damage and the walls and ceiling needed cleaning. Other areas like the water feature in the lobby were also run down and needed improvements / cleaned or updated. The hot water in the room took several minutes (2+ minutes) to come out hot. I would like to give the staff a better review because the woman at the front who helped us with check in and with organizing two transport rides was great! As was the early morning driver who took us to the airport after our stay. This guy was on time, drove well, and efficient with the pick up and drop off! However, the evening driver was kind of terrible. We returned our rental car to the airport the night we checked in to the hotel and then called for the transport. After waiting for almost 30 minutes for the van I called the hotel again. The front desk person checked on the eta of the van and said it would be 5 minutes, 10 max. Almost 30 minutes later a very unfriendly man showed up to get us. It was obvious he was a big part of the issue that night because we watched him ignore his 2 way radio a few times in the time we were in the van before eventually answering the person on the other end. He drove so bad he almost hit a toddler in one of the parking lots. If we fly back into Orlando we will not stay at this hotel.
Jodi
2025년 8월에 1박 숙박함