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Reviews of Westgate Lakes Resort & Spa Universal Studios Area

4 out of 5
Westgate Lakes Resort & Spa Universal Studios Area
9500 Turkey Lake Rd, Orlando, FL

Reviews

7.8

Good

Rating 10 - Excellent. 1711 out of 3693 reviews" "
Rating 8 - Good. 749 out of 3693 reviews" "
Rating 6 - Okay. 522 out of 3693 reviews" "
Rating 4 - Poor. 322 out of 3693 reviews" "
Rating 2 - Terrible. 389 out of 3693 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marcie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it as always, looking forward to going back hopefully later in the year.
Stayed 7 nights in May 2024

8/10 Good

Asia

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

8/10 Good

christina

Liked: Staff & service, property conditions & facilities
Blanket to the bed was molded.
Stayed 4 nights in May 2024

8/10 Good

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s Ok place
Stayed 4 nights in May 2024

8/10 Good

Michael Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 3rd time staying here. My favorite hotel in the Orlando area and will always be my first option when I visit
Stayed 2 nights in Feb 2024

8/10 Good

Mildred Lynnette

Traveled with partner
Liked: Amenities
Wifi sucks they try and sell you a timeshare otherwise Everything else was great
Stayed 5 nights in May 2024

8/10 Good

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, just a few spots that were not clean in the room. Like around the hot tub and table outside but other than that Everything was great!
Stayed 4 nights in May 2024

6/10 Okay

Stacey

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was only one actual restaurant to dine in. The pool bars were not all open and the entire place is a cashless system.
Stayed 3 nights in May 2024

8/10 Good

Yokasta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Precious

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Marie

Great recreation facility.
Stayed 4 nights in May 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Sysay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful! It's convenient and the restaurant is great!
Stayed 4 nights in Feb 2024

10/10 Excellent

Dioshanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and organized. Staff was helpful and kind
Stayed 3 nights in May 2024

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Kristyn Mary, Keyport

Liked: Cleanliness
Great pools. Great kid activities. Pools open 7 am to 11:00pm. So much to keep busy
Stayed 6 nights in May 2024

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a family or individual. The staff was super and the spa was lovely
Stayed 4 nights in Feb 2024

10/10 Excellent

Gian Carlo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the unit and how spacious it is. Staffs are helpful too especially that they text you with whatever you need.
Stayed 2 nights in Jan 2024

6/10 Okay

edward c, Portland

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2024

6/10 Okay

Durrell

Stayed 3 nights in Feb 2024

10/10 Excellent

Emely

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super welcoming ! Chaz from the front desk was great when checking me in ! The experience all around was amazing !
Stayed 3 nights in May 2024

2/10 Terrible

Manar

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t enjoy my stay at westgate
Stayed 3 nights in May 2024

10/10 Excellent

Tauwana LaShawn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family stayed 4 nights it was amazing
Stayed 3 nights in May 2024

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the workers
Stayed 4 nights in May 2024

8/10 Good

marsha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved my view from my room, lighting was great, the bathroom was amazing my kid wanted to never leave lol
Stayed 5 nights in May 2024

10/10 Excellent

Crystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this for my Wdw trip
Stayed 5 nights in Feb 2024

10/10 Excellent

Donald

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice layout and the inside of the room was really nice. Beds are wonderful and the view was amazing.
Stayed 3 nights in May 2024
Response from Social media support on May 14, 2024
Hi Donald,Thank you for your kind words! We're delighted to hear that you enjoyed the layout and interior of your room, as well as the comfort of the beds and the view. It's always our goal to provide a pleasant and memorable experience for our guests, and we're glad we could achieve that for you. We look forward to welcoming you back for another wonderful stay in the future!Kind regards,Social media support

10/10 Excellent

william

Business traveler
Property was amazing
Stayed 3 nights in May 2024

10/10 Excellent

Eddyana

Traveled with family
Liked: Amenities
Super
Stayed 2 nights in May 2024

10/10 Excellent

Justina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 2 nights in May 2024

10/10 Excellent

Amelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place I stay here every time!
Stayed 2 nights in May 2024

8/10 Good

Benjamin

Traveled with partner
Liked: Cleanliness, amenities
Stayed for our 1 year anniversary and absolutely loved the giant, romantic jacuzzi tub right in the middle of the bedroom-bathroom open floor plan. Also loved that there was an entryway to the balcony from both the living room and the bedroom. The balcony was screened in as well which was perfect for keeping out bugs in the Florida summer. The villas felt so homey, inviting and luxurious that we genuinely considered a timeshare for the first time. The biggest negative we experienced was that we were unable to enjoy the really cool resort activities, such as mini-golfing and fishing, due to the resort shutting everything down so early in the day. I would be delighted to see Westgate become more adult/late-night friendly in the future.
Stayed 4 nights in Apr 2024

2/10 Terrible

eilen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Frances, killeen

Liked: Cleanliness
Stayed 4 nights in Apr 2024

4/10 Poor

Samuel, Waynesville

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
half of the outlets did not work in the room, safe did not work nor was fixed, phones did not work, shower was dingy.
Stayed 3 nights in May 2024

10/10 Excellent

Brandilis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort. Will def bring my family back again
Stayed 4 nights in Mar 2024

8/10 Good

Ayisha, Hamilton Parish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

10/10 Excellent

Lattoya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great
Stayed 4 nights in Mar 2024

10/10 Excellent

Sirtaj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it
Stayed 3 nights in May 2024

6/10 Okay

Kenitra

Disliked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

martina

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 3 nights in May 2024

10/10 Excellent

Amidou Prince

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the start was beautiful and wonderful, will always stay here when traveling !
Stayed 4 nights in May 2024

6/10 Okay

kenneth

Traveled with group
Liked: Staff & service, amenities
The only problem we had was we arrived to the property at 3am check in after long day travel to come to our suite to find out tat the ac not working. It did eventually got fixed by 5pm that day. That was the only disappointment. Place need a little updateing but over all nice place. Also the tech that fixed the ac one very nice gentleman.
Stayed 8 nights in Apr 2024

8/10 Good

Maurice

Stayed 4 nights in Apr 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

6/10 Okay

Holly

Stayed 5 nights in Apr 2024

10/10 Excellent

Bryson

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2024

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more food choices
Stayed 2 nights in Apr 2024

10/10 Excellent

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love this place. have been going for years. great environment, friendly staff, over all great experience coming here
Stayed 4 nights in Mar 2024