Oro-Medonte Vacations from ₩3,088,367

My stay at the Hotel Riu was lovely! The staff at the front desk and in the lobby were always very kind and helpful. They offer a complimentary breakfast every morning, but be warned that it’s only available between 7-10 am. Waiting for elevators at the hotel can be lengthy especially during breakfast hours so I found myself using the stairs more often than not. In terms of their room cleaning service, it is very minimal. When you request the room to be cleaned beware that sheets are not replaced unless you specifically asked. They do remove the trash and provide new towels every time, however I do wish that they would sweep or vacuum once in a while because I noticed how dirty the floors were throughout my trip. Overall, I would still recommend Hotel Riu for those who want to stay in the city as the location is amazing and close to many shops, restaurants, and tourist attractions!

Attentive staff aimed to please. Great onsite food and beverage options.

Great overall.

When we checked in, we were told that we would be upgraded as it was our first visit to Fairmont Royal York. Great, we thought but when we got to our room on 11th floor, we questioned what we had been upgraded from. It was a smallish room with no extra special facilities or amenities. When we queried what level of room we had booked, we were told that 11- 173 was the same size and grade as we had booked but this room had new furniture and was luxury. Not quite what had hoped for when being told we had an upgrade! This room was not what you would describe as luxury. Fairly cramped, huge work desk (why? I'm on holiday and there probably was a business area downstairs) and one tiny easy chair tucked in the corner facing away from tv. However, the most disappointing factor was the sauna and steam rooms. We had booked this hotel as a treat at the end of a long trip around East Coast Canada hoping to have time to chill and relax together. Instead there I was - Billy no mates sitting in the steam room on my own! The hotel has designed the sauna and steam rooms to be only accessible from the male and female changing rooms. Single sex relaxation is the order of the day! Great that same sex couples can enjoy time together but discriminating against others. We were expecting top end luxury but it was disappointing. Does this hotel rely too much on previous history and not respond to needs of today's clientele?