The property itself is really nice . The rooms are nice , spacious , clean , large and comfortable .
The pool and beach area are nice .
The service was lacking in every aspect .
When we checked in , it was 3:00 pm and our room wasnโt ready , they said they would call us when it was on the cell provided . 4:45 we still hadnโt received a call so we went to check and our room was ready . No call. Our plans were to prepare dinner in our room for our small children and not getting our room until 5pm was a hassle.
No outside food or drinks in pool area , but the service was non existent . We did see one waiter who said he would bring us a menu but we didnโt see him for the next 2 hours . Never did come around .
No balls in the pool. Never heard this before .
Dinner service was also poor . The nachos had no toppings except melted cheese and an Avacado topping . The waitress seemed miserable and didnโt crack a smile until we were about to pay , maybe looking for a tip .
We were thankful we booked only one night . Likely wonโt return.
Also , towels on every chair , barely anyone in the pool . They should really enforce this issue of saving chairs .
