Ota House Tours

Onsen was great although popular as busy. That's good though. Rooms are good with comfortable beds and good air conditioning. Breakfast was good but the coffee machine is awful. Very slow and makes poor coffee with small amount that doesn't fill the mug nor is hot. Lifts are also very (very) slow and wastes time waiting and often full when it gets to your called floor. Definitely need more lifts (obviously unlikely) or at least increase the speed a little bit if possible. This is compounded by being unable to use the stairs which would reduce the demand for the lifts. It's a good hotel but I wouldn't return again.

Amazing hotel. Categorized as 3-star but lives up to 5-star reputation. Brand new. Elegant Japanese design. Big rooms. Comfortable beds. Excellent service. Just across from the ferry port that takes you to Miyajima island. Might be a bit far from central Hiroshima, but its advantages outweigh this single disadvantage. Very much recommend!

Check-in is the DIY type, without a real person in a place in the building. Fortunately we had our kids with us. If we had problems checking in, there was no phone# even to call for help. Other than that hot water shower is hard to figure it out. It took my son a while before we got hot water.