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"Very good customer service "

"Room was amazing, beautiful view of the bay. Room was clean, nice amenities in the bathroom. I took off one star because we checked in at the lobby, had to take an elevator to the 4th floor, drag our luggage (there were to luggage carts) down a corridor to another set of elevators, take the elevator to the 6th floor, and our room was at the very end of the hallway. It was a long way to haul our luggage. "

"Close to the airport for early flights, clean and well maintained"

"This is a great place to stay with great restaurants all around it. "

"The Empress is just what one would expect from this very special chain of hotels - elegant, historic, classy, with excellent staff (particularly in the Gold level). Sometimes, hotels are simply locations which one uses as a base for activities; although the Empress was at the centre of activities, the lounges were so inviting and relaxing that we had to question whether we just wanted to sit and relax or go sightseeing; we ended up going out a little less and sitting back and doing nothing just a little more."

"The person that checked us in was very nice and helpful. She made suggestions for dinner, which we took advantage of. The room was very clean and comfortable. "

"Probably the cleanest hotel I’ve ever stayed in "

"Grand old historic hotel in the heart of the city. My queen room was small but was fine. Good housekeeping! Oliver’s, a bar in the hotel, makes incredible martinis!"

"The hospitality of all the staff was amazing. They helped with luggage, directions, reservations. They were always there to greet us with a friendly smile. I would highly recommend this hotel. "