Hotel Castelo

Property class: 2.5

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Reviews

4.0 out of 10
Hotel Castelo provides amenities like a free breakfast buffet and dry cleaning/laundry services. Stay connected with free in-room WiFi.

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Laundry
  • Room service

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Single Room

A bathroom with a white sink, toilet, and marble countertop.

Single Room

  • 6 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

A bathroom with a white sink, toilet, and marble countertop.

Double Room

  • 6 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

A bathroom with a white sink, toilet, and marble countertop.

Twin Room

  • 6 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room, 3 Twin Beds

A bathroom with a white sink, toilet, and marble countertop.

Triple Room, 3 Twin Beds

  • 6 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Triple Room, Multiple Beds

A bathroom with a toilet, sink, and faucet.

Triple Room, Multiple Beds

  • 10 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Economy Quadruple Room, Multiple Beds

A bathroom with a white sink, toilet, and marble countertop.

Economy Quadruple Room, Multiple Beds

  • 10 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Quadruple Room

A bathroom with a toilet, sink, and faucet.

Quadruple Room

  • 6 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds
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About the neighborhood

Palmas is home to Hotel Castelo. Capim Dourado Shopping and Shopping Palmas Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Cesamar Park and Parque dos Povos Indígenas. Visit our Palmas travel guide
Map
Quadra 103 Norte Rua NO 11, Lote 19, Plano Diretor Norte, Palmas, TO, 77001-036

What's nearby

  • Sunflower Square
    9 min walk - 0.8 km
  • Capim Dourado Shopping
    17 min walk - 1.5 km
  • Araguaia Palace
    17 min walk - 1.5 km
  • Shopping Palmas Mall
    2 min drive - 1.2 km
  • Memorial Coluna Prestes
    2 min drive - 1.2 km

Getting around

  • Terminal Multimodal de Palmas - Porto Nacional Station
    27 min drive
  • Palmas (PMW-Brigadeiro Lysias Rodrigues)
    59 min drive

Restaurants

  • Churrasco do Mauro
    6 min walk
  • Churrascaria Portal do Sul
    11 min walk
  • Panificadora Medianeira
    16 min walk
  • Grill Hall
    9 min walk
  • Paço do Pão
    14 min walk

About this property

Hotel Castelo

  • Property highlights
  • Hotel Castelo provides amenities like a free breakfast buffet and dry cleaning/laundry services. Guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • A 24-hour front desk, concierge services, and tour/ticket assistance
    • Luggage storage, free newspapers, and smoke-free premises
  • Room features
  • All 75 rooms have comforts such as air conditioning, as well as perks like free WiFi and minibars.
  • Other amenities include:
    • Bathrooms with tubs or showers and free toiletries
    • 32-inch TVs with cable channels

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Minibar
  • Room service

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Frequently asked questions

Is Hotel Castelo pet-friendly?

Yes, pets are allowed at this property.

How much is parking?

Hotel Castelo doesn't offer parking.

What time is check-in at Hotel Castelo?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Castelo?

Check-out is at noon.

Where is Hotel Castelo located?

Situated in Palmas, this hotel is within 1 mi (2 km) of Sunflower Square, Capim Dourado Shopping, and Parque dos Povos Indígenas. Memorial Coluna Prestes and Araguaia Palace are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Castelo Reviews

4.0

4.8

Cleanliness

6.0

Location

4.0

Staff & service

4.0

Property conditions & facilities
Rating 10 - Excellent. 0 out of 3 reviews
Rating 8 - Good. 1 out of 3 reviews
Rating 6 - Okay. 0 out of 3 reviews
Rating 4 - Poor. 0 out of 3 reviews
Rating 2 - Terrible. 2 out of 3 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
E uma vergonha, a foto referencia não tem nada haver com o hotel, o quarto que me ofereceram era horrível sem condições de habitação, não fiquei no hotel e estou pedindo reembolso do valor pago.
Stayed 5 nights in Sep 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Não se hospedam

Chegamos ao Hotel quase 14 da tarde , depois de horas de avião , tínhamos feito reserva pelo Hotel.com com bastante antecedência e chegando a atendente disse q não existia reserva e q não trabalhava com o site a muito tempo e eles estavam lotados e tal . Depois de muito tempo deixou a gente a um quarto até resolver e a gerente chegar . O quarto tem uma banheira encardida , cheirava esgoto, sem.toalha de rosto , sem papel higiênico, cheio de pernilongos . Liguei no hotel.com pq o quarto não tinha nada com o q reservei, porém não resolveu nada , o atendente disse para eu resolver com o hotel é pronto . Acionei meu advogado q entrou em contato com hotel e remanejaram a gente para um quarto um pouco melhor , porém os pisos estão meio soltos, a banheira está com motor de hidro aparente o q da muito medo por ter criança e não pode ligar hidro pq cai água nesses fios . Não tem toalha de rosto nos banheiros . Café da manhã fraco , um calor enorme e não tem gelo , o suco é quente . Viemos para um congresso a cidade está lotada de engenheiros e eles não se prepararam , não tem manteiga , pão de queijo duro , pouca variedade, quando acaba não repõe, balde de gelo vazio , faltava faça , colher , açúcar.
Stayed 8 nights in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019