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“This was an extremely disappointing experience during this stay. We had booked for 1 family room with 3 queen beds at Sea Lion Homestay. During check in, I was told that there was a lady with the same name had check in my room. We were astonished at the hotel front desk allowed a check-in without verifying the reservation. Later, the management said due to a group of Malay peoples which booked the homestay too do not want others to be in the homestay. So, we have been arranged to stay at Sea...

“On entering the hotel I was told to wait… even though I was the only one there…whilst the old guy behind the glass sloooooowly counted some cash and put it in envelopes. I stood there for 20 minutes whilst he did this! Eventually the lady next to him stepped in and helped me out. I’ve never had a situation where I was made to feel like I was not wanted at a hotel - VERY poor service. The room itself was in a bad way. Mould and hair around the basin, broken toilet seat and everything just...

“Great hotel,strategic location,polite and friendly staff. I will recommend this hotel to others.”

“Hotel was not accepting the booking made under Expedia and rejected my check-in on the spot quoting that I did not paid the full amount when I did. Hotel was asking for extra Cash upon check-in or else i will not get the room. Called to OYO for help but service attitude was rude & bad. Only know how to push the matter back and forth to Expedia and OYO Finance team! Payment settlement matters should be the problem between Hotel & Expedia but ended up staying guest have to bare for the...

“Upon arrival in the afternoon at the Pulau Ketam Inn to check-in (booked 2 rooms and prepaid for 2 nights stay) was surprised to find there was no reception and nobody around though the entrance was open. The whole place was sort of abandoned, dusty, and with no maintenance. Had to ask a local person what happened and was told to check with another hotel nearby (Sea Lion Hotel) for advice. They advised that the Inn was no longer in full operation. Luckily, Sealion Lion hotel had available rooms....