Complimentary coffee and tea should be available all day and at night and was not. Breakfast should be offered complimentary as an option and was not.
Our room cleaning service had issues. Cooley was great and friendly and helpful. A lady who cleaned our floor though whose name I donโt have was rude and condescending and would question us when we needed things.
Great place , but bar at pool area food not good. The refrigerator in room was sour. But overall good spot. You have to buy chairs and umbrella on beach. $57 a day
This was a great experience. It was nice to be right on the beach, and able to move between the book and the beach. Also, was nice to be able to use the pool at the neighboring Hilton hotel to switch things up. Only negative is the construction that is going on with the bridge, but obviously out of the hotelsโ control.
This hotel overcharge extremely high and the price doesnโt match the environment. Also, they have a lots of hidden fees. One of them were at $35 for a reservation and $15 a day for parking $50 a day for your hotel room which I still donโt understand why after we spent $1500 only for three days they still went ahead and keep charging us all these fees every single day. apart from the $15 parking fees I was not aware of all the other charges. My kids and I went to the pool to swim when we return back to our roam they locked us out demanding for us to come back and put a card on file which they will be charging for those fees , I told the stuff that my kids and I are in wet clothes we need to get in our room to change and I donโt have my wallet with me all my belongings are in my room. We were stranded outside our hotel room for almost 20 minutes and when he showed up , he demanded I should go with him with my bank card at this point I was completely upset so I went straight into the room why my kids were about to follow me. He then told my kids there when he returns back downstairs Heโs going to call the police so they can evict us out of the hotel.When I told the staff that I was not aware of the $50 and the $35 charges. My nine year old and my 15 year old daughters were both traumatized and they started to cry asking me why are we getting kicked off I was so embarrassed and angry at the same time so I took my card and went back downstairs to start making those payments.never