"This was honestly one of the most STRESSFUL & DISORGANIZED resort experiences I’ve ever had. I arrived at TradeWinds RumFish to check-in & the line was so long it extended outside into the heat, & I stood there carrying my 3 yr old toddler for about 1.5 hours, only to finally be told my room still wasn’t ready. Staff told me I'd have to wait in line all over again b/c they couldn’t assign a room yet due to being overbooked. Security told me I couldn’t temporarily leave my car near the lobby b/c it would be towed. Parking was full, I circled around & around..then told to park at the Island Grand resort a few hotels down & could bring my car back up to the front when my room was ready. Drove down to Island Grand & they denied me in due to being full. Drove back to Rumfish & circled around forever until I finally got a spot (4pm at this point). When I finally got a room, I was told, “I hope you don’t have a lot of luggage,” b/c they placed me in a building with a broken elevator (that has been broken several staff told me & theyve been negIecting the issue). I explained I was alone with a toddler, dog, with lots of luggage, but that their system is showing negative rooms & they overbooked. I physically could not carry everything upstairs myself & had to call security for help. Even with security assisting, we struggled badly getting the loaded wagon upstairs. I ended up breaking my nail & injuring my back badly enough that I’m still dealing with pain a week later. "
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