Find hotels near Phoenix Sanzan Trail, Minami-Alps

"Staff"

"I really appreciate the shuttle bus driver and the lady that greeted us at the front of the hotel. Once we got to Kwawguichiko Station, we are exhausted and overwhelmed but as soon as we headed to the shuttle bus our driver took our suitcase and we felt safe and taken care of. Check-in was very smooth to our surprise and everything about our stay was perfect. Thank you to the hotel and staff for making everything wonderful. The only surprise was that the check-out time was 10 am. That was inconvenient and out of the ordinary for us as it is earlier than most other hotels. I hope the hotel can reconsider to have check-out at 11 am like other places."

"Beautiful Japanese style hotel with majestic Mt.Fuji view. "

"Excellent service by all staff. It’s serene, calming and very clean. "

"Room is huge by Japan standard, a great resort feel. Did not used the Pool. The staffs were really helpful and quite observant! Foods in the buffer and Italian restaurant were great, of course good stuffs don't come cheap. The location is good, as it was intended for outdoor activities. Just that getting around would require transportation (car)."

"Room was really clean, the staff were super nice really enjoyed my interactions with them. The onsen was great. Wish I spent more time there, the sauna was super hot. The buffet is a big thing there but that for me was the weakest part of the experience. "

"Wonderful experience, completely fulfilling"

"Steps to the house need replacing and not enough lighting on the pathway to the house"

"Private onsem was amazing "