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Reviews of Seashells Hotel and Spa Phu Quoc

5 out of 5
Seashells Hotel and Spa Phu Quoc
1 Vo Thi Sau, Duong Dong, Phu Quoc

Reviews

8.8

Excellent

Rating 10 - Excellent. 255 out of 398 reviews" "
Rating 8 - Good. 79 out of 398 reviews" "
Rating 6 - Okay. 25 out of 398 reviews" "
Rating 4 - Poor. 14 out of 398 reviews" "
Rating 2 - Terrible. 25 out of 398 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

on

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from General Manager on May 25, 2024
Dear Mr/Ms On Phan, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

8/10 Good

Ralph J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place especially for the money. I would stay there again and also recommend it.
Stayed 4 nights in May 2024
Response from General Manager on May 18, 2024
Dear Mr Ralph, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Cuong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is very nice and clean , the staffs are very helpful and friendly , great breakfast , comfortable rooms , excellent swimming pool , best location to enjoy sunset . The hotel locate in short walking distance to the night market and a public beach just next to the hotel with a lot of street vendors . The only thing that I don't like are those floating garbage around the hotel , especially in the afternoon .
Stayed 3 nights in May 2024
Response from General Manager on May 15, 2024
Dear Mr Cuong, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Hoa

Traveled with family
Liked: Cleanliness, amenities
It was clean beautiful place and very good buffet breakfasts but after showering water run out and get wet so far pretty good
Stayed 2 nights in May 2024
Response from General Manager on May 11, 2024
Dear Ms Hoa,Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel… recommended
Stayed 2 nights in May 2024
Response from General Manager on May 11, 2024
Dear Ms Nancy, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

8/10 Good

Sinath

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach front view. Nice and friendly staffs. Free drop off. Good breakfast included. Close to night market and restaurants.
Stayed 1 night in Apr 2024
Response from General Manager on May 6, 2024
Dear Ms Sinath, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Kit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from General Manager on Apr 28, 2024
Dear Mr/Ms Kit, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Tram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Ms Tram, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

8/10 Good

Sinath

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 4 nights in Apr 2024
Response from General Manager on May 6, 2024
Dear Ms Sinath, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Cassandra, Budgewoi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort centrally located in the middle of the island. Allowed for convenient trips to the north, east and south of the island. Many shops and restaurants close by and a very short walk to the very touristy Night Markets. Also a very short walk to the fascinating local day market. The resort is very family friendly. The staff were exceptionally helpful.
Stayed 14 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Ms CassandraThank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Mr Ethan, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Ethan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and attentive. Our stay was great thank you for a great experience.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Mr Ethan, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Shireen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from General Manager on Apr 25, 2024
Dear Ms Shireen, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

D'Arcie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay, beautiful resort with a big pool and outdoor alfresco area, very close to a lot of food options and the airport pick up and drop off service was amazing and helped us alot. We had to check out very really before breakfast started so the hotel packed us a take away breakfast each! Only down side was we were told you had to pay 100k to use the kayaks, I was hoping this would be provided free of charge, I still throughly enjoy my stay and my husband and I will definitely be returning.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Mr D'Arcie Reid, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

6/10 Okay

Jonathan T

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The staff did not speak English (as advertised) and messed up our orders daily. Even simple drink orders and pointing to the menu did not guarantee a correct order. The pool bar was closed and service at the pool was virtually nonexistent. This is a 3 star resort at best! It was near the market and the Junior Suite was beautiful, but I would not return.
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Mr Jonathan, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your feedback.I would like to sincerely apologize for the shortfall in service. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer to our guests. It would be our pleasure to have the chance of welcoming you back at Seashells Phu Quoc Hotel & Spa in the near future, Sincerely,

10/10 Excellent

PhiVan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Close by to night market and Bún Quậy restaurant. Would stay here again.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Ms Phi Van, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Tuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good location, breakfast just ok for me.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Mr Tuan, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

David

Traveled with group
Liked: Amenities
Very efficient, clean and conveniently located.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Mr Mark, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for the price: - Excellent breakfast - Nice enough beach for swimming and a nice pool - Very good location for exploring the town (dinner, night market, roof top cafés, etc.) - friendly staff You wont get the service of a five times more expensive ***** hotel, e.g. fluently English speaking staff, huge rooms, total cleanliness.
Stayed 6 nights in Jan 2024
Response from General Manager on Feb 27, 2024
Dear Ms Daniel, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Giuseppe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanesses and pool area top notch
Stayed 5 nights in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Mr Giuseppe, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Asa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent, staff were excellent too
Stayed 9 nights in Jan 2024
Response from General Manager on Feb 6, 2024
Dear Mr Asa, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Robert, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seashells Phu Quoc Hotel & Spa is a haven of sophistication and serenity, perfectly placed on the tranquil shores of Phu Quoc Island. The moment you enter, you're greeted with an air of elegance and an attentive staff dedicated to ensuring a seamless stay. The accommodations at Seashells are a blend of comfort and style, with rooms offering stunning sea views, luxurious bedding, and state-of-the-art amenities. The hotel's infinity pool is a standout, inviting guests to relax and soak in the panoramic vistas of the ocean. Culinary experiences at Seashells are nothing short of exceptional. The restaurants serve a diverse array of local and international dishes, each plate crafted to culinary perfection. The rooftop bar is a must-visit, offering exquisite cocktails and breathtaking sunsets. For those keen on exploring or unwinding, the hotel offers a variety of activities and indulgences, from rejuvenating spa treatments to adventurous island excursions. Seashells Phu Quoc Hotel & Spa strikes a perfect balance between the vibrant local culture and the luxurious tranquility, making every moment of your stay memorable.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 30, 2024
Dear Mr Robert, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Ina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, friendly staff, nice room.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 25, 2024
Dear Ms Ina Kang, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Tinh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, pretty quiet most of the time, clean beach. I will def return
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 25, 2024
Dear Mr/Ms Tinh, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Jung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Ms Cindy Tran, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Night Market and harbor. Beautiful Infiniti pool. Nice buffet. Wish the room had more dresser space- second suitcase had to stay on the floor.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Ms Dave, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel right next to night market. Beach is calm with beautiful infinity pool. Will stay here again
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 25, 2024
Dear Ms Lisa, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

KAYLIN, Edison

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was closed to the night market. Free shuttle service to and from the airport. The breakfast was very great had a variety of selections. And the seating area was large to accommodate large crowds. Staff was very helpful in arranging for taxi service or amenities. The taxi drivers will take you to the location and wait for you to come back. Rooms clean and lighting was good.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 20, 2024
Dear Ms Kaylin, Sunny greetings from Seashells Phu Quoc Hotel & Spa and we are very pleased about your nice words and that you have enjoyed a wonderful time at our hotel.The whole team is delighted to hear that you thoroughly enjoyed your time with us and in particular the delicious breakfast, our facilities and the friendly service offered by the team.It would be great to have the chance to welcome you back again and in the meantime we thank you once again for visiting us at Seashells Phu Quoc Hotel & Spa.With warmest regards,

10/10 Excellent

Mike

Stayed 2 nights in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Mr Mike, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

KAREN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here. The staff are incredibly friendly and easy to communicate with. True 5-star experience. The night market was only a 5 minute walk from the hotel and was very lively. The beach and pool were very clean with great service. Wish we could’ve stayed longer. We really didn’t want to leave. Highly recommend. A
Response from General Manager on Jan 18, 2024
Dear Ms Karen, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

8/10 Good

Liem

Stayed 2 nights in Jan 2024
Response from General Manager on Jan 13, 2024
Dear Mr Liem, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ver nice hotel
Had a fantastic sea view room we did pay a little extra for a junior suite. Only issue is that the storage space for you clothes etc could be better. We were here when it wasn’t too busy and even then getting a sunbed by the pool was difficult. A great location with easy access to the local night market.
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 11, 2024
Dear Mr Ian, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

TEO ENG

Stayed 2 nights in Dec 2023
Response from General Manager on Dec 22, 2023
Dear Mr Teo, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sea shell sea shell at the sea shore
The stay there was great. Good customerservice. Rooms were perfect for use. Food was great and conveniently located near night market. The taxi service was also memorable. I would strongly recommend this hotel
Stayed 5 nights in Dec 2023
Response from General Manager on Dec 18, 2023
Dear Mr Raymond, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

TEO ENG

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with good beach front views.
Very good location. Has nice views of beach front.Hotel very clean and new.Breakfast buffet was v good too.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 18, 2023
Dear Mr Teo, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

David, Mt Ommaney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic five star resort. Staff is so welcoming and resort was fantastic to stay in for five nights. Walked to the markets and into Phu Quoc town.
Stayed 5 nights in Dec 2023
Response from General Manager on Dec 14, 2023
Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Trish

Stayed 1 night in Dec 2023
Response from General Manager on Jan 1, 2024
Dear Ms Trish, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from General Manager. on Dec 7, 2023
Dear Mr Donald, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is only listed as a 4 star however everything about it is a like a western 5 star! From the rooms, towels, bedding, breakfast to the spa. I am a frequent traveler, and it’s hands-down, the best spa and hotel experience I’ve ever had. Especially with the price point! The location is right in the middle of the island, which is also in the biggest area for dining, tours and massages. I went to a spa in the city and it wasn’t even comparable for the spa that seashells has in house. Breakfast is amazing, the restaurant as great food as well. I couldn’t be more pleased with Seashells Resort. I will definitely be staying here when I come back. I stayed in HCM “5 star” on my way back to Canada and it wasn’t even close to the same experience I had at seashell resort and spa. Highly recommend it, great for family, couples and solo travellers. Oh I almost for the pool is amazing at night and the beach is 4 steps away.
Response from General Manager on Nov 30, 2023
Dear Mr Jason, Sunny greetings from Seashells Phu Quoc Hotel & Spa and we are very pleased about your nice words and that you have enjoyed a wonderful time at our hotel.The whole team is delighted to hear that you thoroughly enjoyed your time with us and in particular the delicious breakfast, our facilities and the friendly service offered by the team.It would be great to have the chance to welcome you back again and in the meantime we thank you once again for visiting us at Seashells Phu Quoc Hotel & Spa.With warmest regards,

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest and affordable hotels I’ve stayed at. We were treated like royalty. Highly recommend.
Stayed 6 nights in Nov 2023
Response from General Manager on Nov 25, 2023
Dear Ms Kristina, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Eva, San Leandro

Stayed 4 nights in Nov 2023
Response from General Manager on Dec 12, 2023
Dear Ms Eva, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

8/10 Good

Vivian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, thanks!
Stayed 3 nights in Oct 2023
Response from General Manager on Nov 6, 2023
Dear Ms Vivian, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Carl

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel that has a beautiful pool and beach. It is two blocks from the famous night market
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 27, 2023
Dear Ms Carl, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

4/10 Poor

Danielle, BARRACK HEIGHTS

Traveled with group
Disliked: Staff & service, amenities
Pool area was nice & staff were un inviting & didn’t understand English Had water leaking through ceiling. No privacy with shower or toilet. I wouldn’t recommend this hotel
Stayed 5 nights in Oct 2023
Response from General Manager on Oct 20, 2023
Dear Ms Danielle, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your feedback.I would like to sincerely apologize for the shortfall in service. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer to our guests. It would be our pleasure to have the chance of welcoming you back at Seashells Phu Quoc Hotel & Spa in the near future, Sincerely,

10/10 Excellent

Tai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 26, 2023
Dear Mr Tai, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Amy

Traveled with group
Liked: Staff & service, property conditions & facilities
The Hotel is Nice!
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 25, 2023
Dear Ms Sherly Suen, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Tam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 14, 2023
Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

8/10 Good

QUANG

Liked: Cleanliness, staff & service, amenities
I was promised a king size bed and it was a king size bed, being put together by two twins. Here is the thing, I travel solo and I want a king size I would like to be able to sleep in the middle of the king size bed. Why did I pay for a king size and can only sleep on one side of the the bed (there is a ridge in the middle created from the two twin beds) I really challenge anyone to sleep on this ridge. Your vacation would be messed up for good. It is false advertising and I didn’t get what I paid for.
Stayed 4 nights in Sep 2023
Response from General Manager on Sep 13, 2023
Dear Mr QuangThank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your feedback.I would like to sincerely apologize for the shortfall in service. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer to our guests. It would be our pleasure to have the chance of welcoming you back at Seashells Phu Quoc Hotel & Spa in the near future, Sincerely,

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from General Manager on Sep 6, 2023
Dear Mr David, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Snezana, epping

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vietnam Seashells resort and spa was exceptional, The property was amazing, pool was beautiful, right on beach, very convenient location walking distance to night and day market, mini supermarkets, lots of coffee shops,food carts, laundry services, Taxis and Tooktooks everywhere, Very safe, the locals where very friendly. The hotel was everything we wanted, relaxing, Hotel had lots of tour options, Their was lots to see and do at Phu Quoc we were amazed. Staff at hotel were amazing, especially our kitchen staff, the waiters were so polite and very professional, we had adopted are new family, They all went above and beyond to make our stay memorable, From room service coffee, to buffet breakfast, Best beers and cocktails, Thank you to Mums new son Truong Loi, He just melted mums heart with his professionalism and infectious laugh and smile,,he really made us feel welcome from day one and all through our 3wk stay, he even helped us with tours, Loi your awesome, also An Phu, Van Hong, Anh Thu and many more, They all worked hard, all very professional and all tried very hard to communicate in English, We can't thank them enough, all made us feel welcome, All were very helpful, and always had are smile, We love them all, We have now are new family, it was so sad to leave them behind, Seashells resort is the best I've stayed in long time, You can just relax or you can explore, 10/10 for everything, will definitely be back, Thank you xoxo
Stayed 19 nights in Jul 2023
Response from General Manager. on Aug 18, 2023
Dear Ms Snezana, Sunny greetings from Seashells Phu Quoc Hotel & Spa and we are very pleased about your nice words and that you have enjoyed a wonderful time at our hotel.The whole team is delighted to hear that you thoroughly enjoyed your time with us and in particular the delicious breakfast, our facilities and the friendly service offered by the team.It would be great to have the chance to welcome you back again and in the meantime we thank you once again for visiting us at Seashells Phu Quoc Hotel & Spa.With warmest regards,