Pier 27 James R. Herman Cruise Terminal Tours

All staff were friendly & helpful. While booking reservation I had requested adjoining rooms. Our flight arrival was early AM so I inquired if early check-in was possible & the additional charge. A wonderful benefit provided is the hotel securely storing your luggage until check in. We were able to go exploring without dragging our luggage with us. Front desk staff always very friendly & helpful. We were happily able to check in a bit earlier than 1500 thanks to desk staff!! Breakfast was great! I love that it’s available especially with growing boys. Impressive how well organized & quickly they dealt with such a large groups of people. Loved the seating by the fire. Unfortunately I wish the seating could be arranged differently. Many times 1 person would take up the entire couch- making it difficult for families. Rooms were very clean & well stocked. Proximity to Fisherman’s Wharf a plus. I would highly recommend & would stay there again!

The engineer on duty Jay came to our room due to a banging noise that occurred each time the AC turned on. He was able to troubleshoot and fix the problem quickly. He is to be commended