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"Alessandro was very welcoming as soon as we walked in. This has been the best hotel experience we've had thus far and we are world travelers. We arrived late and tired, we had dinner at the hotel and were very happy with the food and as well as the service. We stayed in the junior suite - its not abundantly clear on Expedia, but its a king bed and a pull out double bed. It was perfect for our family. "

"Clean room, good breakfast and professional personnel."

"great"

"La habitacion muy limpia, cambios de tohallas diario, empleados muy amables."

"Great place"

"Rooms are beautiful and comfortable."

"Staff was courteous. Breakfast was good. Bathroom in the room had a strong cigarette smell (which did not go away overnight). Mattress was firm as a rock and pillow very thin. "

"I absolutely loved this Hotel. It was quiet, quaint, and the breakfast was amazing. It's right next to a grocery store and about a 15 minute walk to a bus stop. I'm American, so I may be wrong about the bus stop. Always check. The room was clean and perfect. The staff were warm and helpful. I'm definitely coming back the next time I'm in Ferrara. Grazie! "

"I am a usual customer, but this time there was no heating at the hotel on the first night and the room temperature was 18C. To me that is unacceptable. I have requested additional electric heater, but it was not available. It was a rough night and for a 4 star hotel it is unacceptable to have such conditions."