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Room was clean and tidy. The Mountain View and little balcony was very nice. The parking was easy and spacious. It was in close walking distance to the downtown Bansko area where all the bars and restaurants are. The owners were very pleasant.

A great staff making you feel at home, incredible quality of restaurants and lobby bar, swimming pools, etc, perfect service and room view, great location, beautiful interior. One of the best Kempinski hotels in Europe.

Nice location friendly staff

good place - excellent breakfast, clean and worm we liked it!

Our room was spacious with a nice balcony and lovely Mountain View’s. We used the jacuzzi but the jets didn’t work. The sauna and steam room were great. The breakfast on Sunday was quite a spread. The hostess was quite brusque. We enjoyed our stay. We had a car. The walk to town would be too long for some people.

Was very relaxing and central location to the everything. A lot of amenities and in walking distance.

Everything was good, good location, parking, much space

Incredible hospitality!!!! Mihaela at the front desk was wonderful and very accommodating! Would stay again!

Perfect location, close to the ski lift with shuttle service . Good food, well kept swimming pool and spa! Highly recommended!

Good