We had a wonderful experience at this property and will definitely be returning. The facility was clean and beautifully maintained; the room itself was spacious and incredibly clean as well. There were so many included experiences that we enjoyed (the restaurants, speakeasy, yoga, pilates, pickleball) and the premium experiences were 100% worth it (spa, and the fine dining experiences).
I cannot praise the staff enough; every single individual we encountered was friendly, helpful, and so welcoming. Our butlers, Alberto and Alexis, were the absolute best; they treated us with kindness, helped us book our experiences, and gave wonderful recommendations to make our time here unforgettable. They even helped with arranging reasonably priced, punctual, and reliable airport transportation.
This was an amazing vacation where we felt carefree, well taken care of, and thoroughly enjoyed the experiences!
Impressions exceeded my expectations and was one of the best all inclusive resorts I have ever stayed at. Jorge at the pool gave incredible service and always cracked jokes with me and my fiancรฉe. Jose did an excellent job with the entertainment and it was a pleasure to interact with him each day. Mariela and Francisco were our butlers and they did such an amazing job. They were very attentive and went out their way to make our vacation special. This place felt like home and my fiancรฉe and I cannot wait to go back.
A beautiful property and great staff. The massive selection of pools helps to spread out the people so you never feel like the resort is crowded. There's random activities throughout the day and the night events were a bit more of a spectacle, which helped to break things up.
A great variety of restaurants, though the quality of the food was inconsistent (3/4s of our group ended up with stomach issues). Room service food was poor and took 45 min-1 hour. The resort hard shuts down all restaurants from 11a-12p to flip from breakfast to lunch, which is odd to have an hour where you just can't get food. I'd recommend the resort to stagger at least a few restaurant times so that there's always something open.
Bars are everywhere in the resort and the bartenders were very friendly and quick to serve. The drinks themselves were okay; don't expect anything beyond a standard 1oz-1.5oz pour. I recommend always ask for a liquor + mixer drink (or a beer) as the resort cocktails are overloaded with syrups and juices.
There's an on-site club that open at 10:30pm. The music was all pretty standard top 40 remix stuff, nothing that was particularly great, but we made it work.
The Impression stay gets you a butler, who are very attentive. We didn't utilize them very much, but they did help us with reservations and some room service.
Overall, recommend if you're looking for a premium resort to relax and want everything at your finger tips, but quality of food and drink could be improved.
A lot of great food options, mixed drinks are 2nd to none, staff always at your service and willing to help with anything you may need.
Most special events are not well coordinated or executed, they feel a bit awkward, as most times you feel on your own to figure it out.
Impressions building was built in 2023 I believe and already undergoing major maintenance/reno as their coveted 9th floor infinity pool was off limits during our stay and it was never communicated.
Stayed 5nights in Impressions. Well worth it. 5/5 stars for service from staff all around the property. Only thing I would ding (cause of the the American fatty in me) is that the room service options for food is lacking. All I want is a pizza or chicken strips after a day of being by the pool and skipping dinner. Go and have a great time, you won't be disappointed!!
We absolutely loved this property. We had a master suite with an ocean view and loved the room. The butler service was a luxury and Daniel was very attentive. The only difficult thing is that there are no reservations at the restaurants, except for Teodoro, so we ended up having to wait quite a long time to be seated at each restaurant. But the food was exquisite so it was worth the wait.