플럼 아일랜드 호스텔

"I made a reservation through Expedia for USD 1,690 with payment to be made at the hotel. However, two days before my stay, the hotel unilaterally charged USD 464.90 to my credit card. Then, at check-in on October 12, the front desk staff charged USD 1,790, claiming it was only a “deposit hold” and assuring me that the final payment would be USD 1,690. Nevertheless, the previously charged USD 464.90 and the additional USD 100 (the difference between USD 1,790 and USD 1,690) have still not been refunded even after about ten days. I urge all guests to carefully verify the amount charged when staying at this hotel, and I sincerely request the hotel to resolve this matter promptly and in good faith. It is precisely because of hotels like yours that tourism in New York is declining and the city’s tourism economy is being damaged."

"캡슐호텔로서는 너무 좋았습니다. 하지만 혼자 하는 여행이 아닌 누군가와 같이 여행을 온다면 목적에 부합하지는 않는거 같습니다. 하지만 보안과 청결 등 만족했으며, 그래도 잘 적응해서 잘 쉬다 갑니다."

"Good "

"I cannot understand why I have to pay for minibar which we DID NOT use. They charged me for $11.98(two payments of using minibar/in room water) and I asked them to cancel the fee because we didn't touch the minibar or water bottle at all. However, they just cancelled only $5.99 and did not explain this situation. I kept asking why you didn't cancel another payment of $5.99 to an assistant general manager but he hasn't got back to me yet. He just said 'payment of $5.99 was refunded' which is not a problem. Do they want just 6 bucks for service? Or what? I wish I was in the US so I can make a call but I am outside of the US. I guess they know this situation and keep ignoring my email. This is not about money. This is about your reputation and trust. If you decided to stay at this hotel, check your receipt thoroughly. "

"깨끗하고 뷰좋고 조식 좋고 트레이더조 근쳐라 다 좋았던거 같음. 방음이 잘 안된게 약간 아쉬움."

"Good"

"너무 깨끗했습니다"

"너무 편하게 잘 쉬었어요. 친절한 직원들, 깔끔한 룸, 위치도 맨해튼 한가운데. 너무너무 좋아서 잘 쉬고, 밥도 잘 먹었어요."

"This place was really nice because of the service. The train is close to this place. The staff were also very friendly. The room was great for staying alone, but the space felt a bit distorted, which was a bit uncomfortable. It was also disappointing that there was no refrigerator."