8/10 - 좋아요
John
아이를 동반한 가족 여행, 가족 여행
2025년 7월 22일
좋아요: 청결 상태, 직원 및 서비스
The hotel itself is very nicely fitted out very boho boutique relaxed and easy to chill and relax into holiday mode only 18 rooms a nice plunge
Pool on roof and the bar watering staff are immense so polite friendly and attentive always
However there are unfortunately things that have spoiled our stay !
1/ check in is not in the cultural boutique hotel it’s actually 100 yds away in hotel Daina the sister hotel so with luggage and if you arrive by cab or bus be prepared for the extra walk there an back! Nobody tells you this until you arrive
2/ on check in we found the member of staff very offish once she recognised our Expedia booking she was unhelpful on any queries
And also dismissive saying with body laungage and words speak to Expedia and say back in her chair - no no no you speak to Expedia actually!
3/ we went to pay the bill 1435 and the card machine rejected the card three times my card was locked ! My wife said can I try my Apple
Pay the reply was no Apple Pay.
I logged into online banking unlocked
My card tried again twice it failed !
I said can we pay one night to check in and then resolve in the morning her reply was no you pay
In full all booking you booked with Expedia you have to pay in full it’s the terms you read ! If you not pay you not stay !it’s full
Cancellation fee
I suggested another electronic payment device
And the payment went through without problem!
I’ll stay at the cultural boutique has been fantastic all of the staff apart from above
John
2025년 7월에 7박 숙박함
