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Cascada

4.0 star property
Guests find peaceful moments around the warm firepit or revitalize with spa treatments, while practical amenities like express check-in enhance the stay

Choose dates to view prices

Travelers discover tranquility at Cascada through its inviting firepit, rejuvenating spa services, and peaceful garden setting. The retreat balances relaxation with convenience, offering three distinctive restaurants and reliable high-speed WiFi throughout the property.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Pet friendly
  • Free WiFi
  • Restaurant
The current price is ₩490,258
₩633,890 total
includes taxes & fees
Jun 24 - Jun 25

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for 2 Bedroom Suite Classic

Premium bedding, pillowtop beds, minibar, in-room safe

2 Bedroom Suite Classic

  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for 2 Bedroom Suite with Balcony

Premium bedding, pillowtop beds, minibar, in-room safe

2 Bedroom Suite with Balcony

  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Loft, 1 King Bed with Sofa bed, Balcony (Skyloft)

Loft, 1 King Bed with Sofa bed, Balcony (Skyloft) | Living area | 55-inch Smart TV with digital channels, books, streaming services

Loft, 1 King Bed with Sofa bed, Balcony (Skyloft)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Studio Classic

Fridge, stovetop, dishwasher, coffee/tea maker

Studio Classic

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Studio with Balcony

Premium bedding, pillowtop beds, minibar, in-room safe

Studio with Balcony

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Studio with Patio

Fridge, stovetop, dishwasher, coffee/tea maker

Studio with Patio

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Located in Northeast Portland, a neighborhood in Portland, Cascada is in the entertainment district and near the airport. Powell's City of Books and Cascade Station are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Tom McCall Waterfront Park. Check out an event or a game at Moda Center, and consider making time for Oregon Zoo, a top attraction not to be missed. Spend some time exploring the area's activities, including winery tours. Visit our Portland travel guide
Map
1150 NE Alberta St, Portland, OR, 97211

What's nearby

  • Alberta Street
    Alberta Street
    1 min walk - 0.1 km
  • Portland_WonderBallroom_6325924-3
    Wonder Ballroom
    4 min drive - 2.4 km
  • King School Park
    8 min walk - 0.7 km
  • Curious Comedy Theater
    10 min walk - 0.9 km
  • Alberta Park
    14 min walk - 1.2 km

Getting around

  • North Prescott Station
    5 min drive
  • Portland Union Station
    14 min drive
  • Portland International Airport (PDX)
    21 min drive

Restaurants

  • Radio Room
    1 min walk
  • Tin Shed Garden Cafe
    3 min walk
  • Roseline Coffee
    6 min walk
  • Bye and Bye
    1 min walk
  • Carioca Bowls
    3 min walk

About this property

Cascada

  • Upscale hotel near Oregon Convention Center
  • Consider a stay at Cascada and take advantage of an indoor mineral hot spring (onsen), a rooftop terrace, and shopping on site. For some rest and relaxation, visit the outdoor private onsen or sauna, and indulge in aromatherapy, hydrotherapy, or a Swedish massage. The on-site Fusion cuisine restaurant, Terra Mae, offers dinner and light fare. Pilates classes and yoga classes are offered at the health club; Cascada also has a firepit, a coffee shop/cafe, and a garden. In addition to dry cleaning/laundry services and an outdoor entertainment area, guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • An outdoor pool along with cabanas and sun loungers
    • Breakfast (surcharge), express check-out, and luggage storage
    • Smoke-free premises, a water dispenser, and a nature reserve
    • Coworking spaces, a vegetable garden, and a living plant wall
  • Room features
  • All 100 rooms include comforts such as premium bedding and pillow menus, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
  • More amenities include:
    • Recycling and LED light bulbs
    • Bathrooms with designer toiletries and hair dryers
    • 55-inch Smart TVs with streaming services and digital channels
    • Wardrobes/closets, kitchens, and refrigerators

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 1:00 PM for a fee: USD 10 to 27 for adults and USD 10 to 27 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Alberta Street Coffee
  • Terra Mae

Things to do

  • 2 hot tubs
  • Bicycle tours
  • Books
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor pool (guest access)
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Access to nearby outdoor pool
  • In-room kitchen
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service

Business services

  • 4 meeting rooms
  • Coworking space

Outdoors

  • Firepit
  • Garden
  • In a nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Private indoor onsen (mineral springs) in communal space
  • Private outdoor onsen (mineral springs) in communal space
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Area rugs in public areas
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (48 inch wide door)
  • Grab bar in shower (30 inches high)
  • Grab bar near toilet (32 inches high)
  • Hand-held showerhead
  • Handrails in stairways (34 inches high)
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Portable bathtub seat
  • Portable shower seat
  • Raised toilet seat (25 inches high)
  • Roll-in shower (60 inches wide)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Vibrating pillow alarm
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (32 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • At least 80% organic food
  • Built in 2024
  • Communal living room
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Dishwasher
  • Electric kettle
  • Kitchen
  • Meal delivery service
  • Minibar
  • Refrigerator
  • Restaurant dining guides
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches used
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Washer/dryer
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay, plus a one-time cleaning fee of USD 250
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 40.60 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 10 to 27 for adults, and USD 10 to 27 for children
  • Pet fee: USD 50 per pet, per stay plus USD 250 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: USD 50 per day
  • Hot tub fee: USD 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the hot springs, access to the public bathing facility, and access to the heated pool
This property accepts credit cards; cash is not accepted
This property uses some solar energy; some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Access to the thermal springs pools, fitness classes, and spa services is available by reservation only. Guests will receive an email after booking with detailed instructions to setup a 'Trybe' account to view availability over their stay dates.

We should mention

Reservations are required for massage services, spa treatments, and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 21 years old are not allowed in the swimming pool or hot tub
Guests under 21 years old are not allowed in the spa
Guests with tattoos are welcome to use the onsite public bathing facilities

Frequently asked questions

Does Cascada have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Cascada?

As of Jun 23, 2026, prices found for a 1-night stay for 2 adults at Cascada on Jun 24, 2026 start from ₩490,258, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cascada pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 50 per pet, per stay. A cleaning fee of USD 250 also applies. Service animals are exempt from fees.

How much is parking?

There is free parking nearby.

What time is check-in at Cascada?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Cascada?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Cascada located?

Located in Northeast Portland, this spa hotel is steps from Alberta Street, and within 3 mi (5 km) of Moda Center and Oregon Convention Center. Peninsula Park Rose Garden and Legacy Emanuel Medical Center are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Cascada Reviews

9.4

Exceptional

10

Cleanliness

9.2

Amenities

9.4

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 68 out of 87 reviews
Rating 8 - Good. 11 out of 87 reviews
Rating 6 - Okay. 3 out of 87 reviews
Rating 4 - Poor. 4 out of 87 reviews
Rating 2 - Terrible. 1 out of 87 reviews

Reviews

Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service
The rooms were small but extremely well put together and modern. The Spa was SUBLIME!
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot recommend it enough! Whether by yourself or with the group you will enjoy this. Such a great area, totally walkable, lots of restaurants and nightlife! It is a must do!
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, clean, and looked nice. The hotel is near a ton of great food and coffee spots. Overall, experience was great. You will need to pay extra to use any of the spa, pools, or sauna. There is a nearby parking available for an extra charge too, but it was very convenient to have that close by.
Stayed 1 night in May 2026
Verified

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced…but wonderful! This is the sort of place where absolutely nothing is included…not parking, not the thermal pools, not breakfast, so expect to spend quite a bit on top of the room rate. However, the rooms are luxurious and relaxing and the thermal pools are wonderful. I slept VERY well here. Overnight guest have to pay an additional $75 to use the thermal pools.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about Cascada. The staff was great, everything was very clean in the room and the spa was excellent.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed here for a stay-cation and the whole atmosphere is amazing. The lighting is relaxed and the vibe is excellent. The staff is very accommodating and will be sure to answer any questions you have. The sauna, steamroom, cold plunge pool, hot tubs, mineral pools are all on point. There's flip-flops and robes ready in your room, and laundry also
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great new hotel in great location with out-of-this-world spa
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, amenities
Room was fully stocked. Spa was amazing. Customer service was on point!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
The service was everything, the spa was incredible but pricey but the service made up for our
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing experience. I felt so renewed after my short stay and planned my next visit while I was there. Time spent here is an absolute gift to yourself! Rooms, spa, restaurant, location- just perfect. My new go-to spot for a local staycation.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing experience at Cascada Spa and absolutely loved it. It was exactly what I was looking for, a place to truly get away and relax. We stayed here for our anniversary, and it was such a nice surprise to find a small gift waiting for us in the room. Everything is designed beautifully and feels very luxurious. The spa itself is incredible, and I especially loved that it wasn't crowded. The quiet policy in the sauna and jacuzzi area on the lower level makes it so peaceful and really allows you to fully unwind. It's such a pleasant place that I would come back anytime. I also loved that the room had a washer and dryer, and even a dishwasher, such a nice touch. The only downside is that there is no parking, so you have to find street parking in the neighborhood, which can be quite busy (I feel a little bad for the residents!). Definitely recommend this place!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service in cleanliness was excellent!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Viktoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s new and clean hotel. It’s really amazing
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy rooms, wonderful neighborhood, customer service was great, spa was divine, Alberta St Coffee Shop was AMAZING (Will went above and beyond for us), lots of walkable shops and delicious food nearby. We will absolutely be back.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Cormac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay at the Cascade Hotel! The neighborhood location is perfect—walkable, vibrant, and gives you a true Portland experience. The hotel itself is top-notch, with 5-star amenities and a staff that goes above and beyond to make you feel welcome. One of the absolute highlights was the thermal springs—an unforgettable experience and a must-visit for anyone staying here. I’ll definitely be back!
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Morlan

Liked: Amenities
I had a great time there the room was good did have trouble with casting with my phone in one of the TV’s and was buffering in and out while casting. The spa was great loved the atmosphere in there.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, peaceful space. High-end and pleasant without being gaudy. Felt nice to be there, but the main attraction is the Thermal Spa which is a must. Felt like a high-end asian-style bath. This was a pleasant trip!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it

Wonderful relaxing hotel. First rate facility. Everything new and clean. Staff was very friendly and remembered our names and travel plans. Welcomed back every night by staff on duty. The smell when you walked into the door made you feel like it was a place you wanted to be.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Claudine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable, clean and cool place to stay and chill. Thermal pools are relaxing but I wish they will post what minerals are used in the mineral pool and the benefits it provides. Located right in the middle of a highly residential area along Alberta arts district street. Friendly neighborhood.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Anne

Liked: Cleanliness, property conditions & facilities
An impeccably clean modern hotel with accommodating staff and a welcome lack of kids (no one under 21 is allowed in the spa area, and since the spa is the main attraction of the hotel, families with children probably wouldn't choose this place first). The hotel advertises thermal "springs" but the water is regular city water heated below the pool area and pumped into various soaking/swimming pools. Chemicals are added to the pools, resulting in a discernible smell. The limitation on the number of guests in the spa/pool area at any given time is a real plus; the area was never crowded, and the "silence" policy created a serene atmosphere. At $100 for three hours of access which even hotel guests must pay, the price seems high to me. There is also a sizable resort "amenity" fee on top of the pay-to-soak spa policy; it is unclear what, if any, additional amenities are offered for that fee. The rooms are clean, uncluttered, and furnished in an eco-Ikea aesthetic with materials that look a lot like particleboard. I did appreciate the fridge, sink, and mini-kitchen, which allowed us to heat up simple meals in the room. And the fact that the room had a washer/dryer was really nice. The price to value ratio was not compelling for me, but I do want to thank the amazing staff who were uniformly kind, helpful, and authentically friendly.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury Wellness

I believe the hotel had only been open a few weeks when we visited. Parts of it are still under construction and should only make the experience more interesting once it's completed. We stayed in the top floor of a loft suite. The room had a lot of "wow" factors I enjoyed like the motorized curtains and high ceilings. I felt like an old lady on the spiral staircase, as my knee hurt in the tight twisting body movements, moving up the stairs. My husband mentioned his pillow was horribly stiff. The front desk staff informed us, the complaint was warranted as they only stuff pillows with natural materials which is a decision they are reconsidering. But overall the room was excellent. The thermal pools, tubs, sauna etc were outstanding. The one important safety issue they should address is the slippery floors which could use some rubber matting. If you really want to impress your guests who pay a hefty room charge, offer the Thermal pools for free/ or a nominal fee like $25 but charging $50-100 for a hotel guest seems high considering we paid $500/night for the hotel.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Selin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Cascada Hotel was fantastic. While the hotel is still under construction, the noise was minimal and didn’t impact our experience. Check-in could be improved with staff assistance for luggage, as we had to use a cart ourselves. The wristband entry system for rooms was a bit tricky, and I prefer key cards. The spa experience was amazing, though clearer information about services would be helpful, either online or at check-in. Providing guests with this info in advance would make the experience smoother. The main pool bar was closed, but water and tea were available. The ambiance was everything here. More than two towels at the spa would also be a nice touch. We appreciated the pet-friendly atmosphere, but offering pet bowls, a bed, and treats would enhance the experience, as many pet-friendly hotels do. Although we didn’t get to try the restaurant (due to our dog), the menu and decor looked wonderful. Room service would have been a great option, but we know it’s coming soon. The area around the hotel had plenty of great options. The room was amazing, with standout lighting and design details. However extra kitchen towels, and cutlery for the kitchenette would be a helpful addition. The pillows were a bit firm for our liking.
Stayed 2 nights in Dec 2024
Verified

6/10 Okay

Isabelle

Liked: Cleanliness, property conditions & facilities

Needs some work

I'd been to the thermal springs many times and was looking forward to a one-night staycation. Upon checking in, I found that my keycard and wristband didn't work. I had to go to the front desk, where they said they'd fixed them. Up to the 4th floor; still didn't work. I called for help and was helped promptly. This wasn't a huge deal to me, but they said this was a common problem, so that should probably be solved. The room itself was very nice and clean, though I found the bed/pillows exceptionally firm and the sheets a bit scratchy. Everything still felt high-quality, though. The real issue with this hotel is the food, or lack thereof. I didn't realize Terra Mae was closed on Sundays, which is their ONLY restaurant right now. As in, if Terra Mae isn't open, you will not be getting fed (besides grab and go options in the coffee shop). No room service, nothing, which I found shocking for the price tag. Furthermore, the steam room was broken. Not a huge deal again, but these things add up. I left feeling all right about the experience but somewhat disappointed. $400 a night is a huge price tag without perks like room service, and even the thermal springs costs paying guests. I think Casada could use some temporary fixes until the food situation is figured out, which it sounds like they're working on. Maybe waived thermal springs fees for all paying guests or a gift card to the restaurant. Something to justify the cost of basically just a room.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities
Loved everything about the stay and experience!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Karin

Liked: Cleanliness, amenities, property conditions & facilities
Perfect in ever possible way! Tranquilty and relaxation are top notch here
Stayed 2 nights in Dec 2025