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Reviews of Holiday Inn Portsmouth, an IHG Hotel

4 out of 5
Holiday Inn Portsmouth, an IHG Hotel
Pembroke Road, Portsmouth, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 376 out of 1001 reviews" "
Rating 8 - Good. 396 out of 1001 reviews" "
Rating 6 - Okay. 136 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good position for enjoying the south sea area xx
Stayed 1 night in May 2024
Response from Guest Service Manager on May 20, 2024
Dear Sue,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, it's great to hear you had such an enjoyable stay with us.We look forward to welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Service Manager on May 20, 2024
Dear Deborah,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, it's great to hear you had such an enjoyable stay with us.We look forward to hearing from you soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

8/10 Good

Bo

Close to restaurants and close walk to Dockyards
Stayed 1 night in May 2024
Response from Guest Service Manager on May 14, 2024
Dear Bo,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, it's great to hear you had such an enjoyable stay with us.We look forward to welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotel location to Southsea sea front.
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on May 1, 2024
Dear David,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, without it we wouldn't be able to continually improve our standards.We look forward to welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was fine except the advert said free parking and this was incorrect as we had to pay £5.00 per night. The service at reception was very good. the dining room experience was way below what one expects. The bread bins were empty at breakfast. there were no croissants available and no milk. I believe there was not enough staff to cope with the number of guests. We had an evening meal on our last night and the service was very slow and when our meals did arrive the vegetables were cold and the pies we had were of a very poor standard. we would not use the Dining room again if we were to revisit.
Stayed 3 nights in Apr 2024
Response from Guest Service Manager on May 1, 2024
Dear Paul,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, without it we wouldn't be able to continually improve our standards.We look forward to welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good value. The room was clean and tea /coffee making facility nice to have. Bathroom wall under sink was a little dirty but in general everything else was clean. Food was good. Sadly there was no gluten free bread at breakfast on the first day but staff offered us a voucher for free drinks and made sure bread was available the next day. Food at dinner was well cooked although it would have been good to have a larger choice included in the set menu particularly taking allergies into account. It might be better to have a monetary amount included for the evening meal rather than a limited choice. Altogether we were happy with the stay. Staff were very friendly.
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on Apr 25, 2024
Dear Jane,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, without it we wouldn't be able to continually improve our standards,We look forward to welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

4/10 Poor

Roger

Disliked: Staff & service, property conditions & facilities
The room was extremely cold. I spoke to the receptionist who unfortunately, was u able to help. We also heard other customers complaining about the cold temperature in their room
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on Apr 25, 2024
Dear Roger,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, without it we wouldn't be able to continually improve our standards. We look forward to welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

10/10 Excellent

James, Southampton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast!
Stayed 1 night in Apr 2024
Response from Guest Service Manager on Apr 22, 2024
Dear James,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, it's great to hear you enjoyed your recent stay with us. We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

10/10 Excellent

Tanya

Stayed 1 night in Apr 2024
Response from Guest Service Manager on May 7, 2024
Dear Tanya,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your positive feedback, it's great to hear you had such an enjoyable stay with us. We look forward to hearing from you soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

8/10 Good

Fiona

Traveled with family
Liked: Cleanliness, amenities
Clean, comfortable and friendly staff.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on Apr 18, 2024
Dear Fiona,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, without it we wouldn't be able to continually improve our standards. We look forward to hearing from you soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

8/10 Good

Collin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Service Manager on Apr 18, 2024
Dear Collin,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, without it we wouldn't be able to continually improve our standards. We look forward to hearing from you soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

8/10 Good

henrietta

Traveled with family
Liked: Staff & service
Very convenient location for accessing attractions. Property dated, bedrooms not as clean as I would have expected.
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on Apr 18, 2024
Dear henrietta,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, without it we wouldn't be able to continually improve our standards. We look forward to hearing from you soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

10/10 Excellent

Daniel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and helpful
Stayed 1 night in Mar 2024
Response from Guest Service Manager on Apr 2, 2024
Dear Daniel,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, it's great to hear you had such an enjoyable stay with us.We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

8/10 Good

Jimbo

Stayed 1 night in Mar 2024
Response from Guest Service Manager on Apr 18, 2024
Dear Jimbo,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, without it we wouldn't be able to continually improve our standards. We look forward to hearing from you soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great location for a night out in Portsmouth
Stayed 1 night in Mar 2024
Response from Guest Service Manager on Mar 26, 2024
Dear Kate,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, it's great to hear you had such an enjoyable stay with us.We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

10/10 Excellent

Raymonde

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient ; welcoming and all round fine. Pool a tad small but fine
Stayed 1 night in Mar 2024
Response from Guest Service Manager on Mar 26, 2024
Dear Raymonde,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, it's great to hear you had such an enjoyable stay with us.We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

8/10 Good

Tina

Stayed 1 night in Mar 2024
Response from Guest Service Manager on Apr 18, 2024
Dear Tina,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, without it we wouldn't be able to continually improve our standards. We look forward to hearing from you soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Service Manager on Mar 18, 2024
Dear David,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, without it we wouldn't be able to continually improve our standards.We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

6/10 Okay

Daniel

Traveled with partner
Liked: Staff & service
The room itself was ok, but at night there are various pipes that were making constant noise due to the heating. This made it very difficult to sleep. The gym and pool area are also run down and tired.
Stayed 1 night in Mar 2024
Response from Guest Service Manager on Mar 4, 2024
Dear Daniel,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, without it we wouldn't be able to continually improve our standards.We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

6/10 Okay

Maria

Traveled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
I didn´t like some staff actitudes. I don´t know if was stress or maybe wasnt the day. In general they were very good, but one day my bed was undone and the cleaning service was gone. I called reception and the recepcionist was very kind to help me to make the bed/ changing bedsheets. I think i will repeat the stay, but is just few things that happened I will be aware for next time
Stayed 3 nights in Feb 2024
Response from Guest Service Manager on Mar 6, 2024
Dear Maria,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, without it we wouldn't be able to continually improve our standards. We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

4/10 Poor

Peter, Liverpool

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Guest Service Manager on Mar 4, 2024
Dear Peter,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, without it we wouldn't be able to continually improve our standards. We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

6/10 Okay

ELAINE

Not happy that I had to pay extra for parking
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Feb 26, 2024
Dear Elaine,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, without it we wouldn't be able to continually improve our standards.We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

6/10 Okay

marguerite

Traveled with family
Liked: Cleanliness, property conditions & facilities
After trying to order food a lot of it had run out. When they brought my food it was not what i ordered. Shame because the rest of the stay was good.
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Feb 26, 2024
Dear marguerite,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, without it we wouldn't be able to continually improve our standards. I will pass on your comments to the Food & Beverage Team.We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on Feb 26, 2024
Dear Christina,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your positive feedback, it's great to hear you had such an enjoyable stay with us.We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Feb 20, 2024
Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your positive feedback, it's great to hear you had such an enjoyable stay with us. We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

10/10 Excellent

Rachel

Stayed 2 nights in Feb 2024
Response from Guest Service Manager on Feb 26, 2024
Dear Rachel,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your positive feedback, it's great to hear you had such an enjoyable stay with us.We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room and most of the hotel very cold and no way of heating it. I noticed area heaters in the breakfast room but only turned on occasionally. The room controls did not help.
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Feb 20, 2024
Dear John,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, without it we wouldn't be able to continually improve our standards.We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

10/10 Excellent

Martin, Diss

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Service Manager on Feb 20, 2024
Dear Martin,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your positive feedback, it's great to hear you had such an enjoyable stay with us. We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

8/10 Good

Stacy

Stayed 1 night in Feb 2024
Response from Guest Service Manager on Feb 20, 2024
Dear Stacy,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your positive feedback, it's great to hear you had such an enjoyable stay with us. We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

6/10 Okay

Ewa

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Feb 20, 2024
Dear Ewa,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your positive feedback, it's great to hear you had such an enjoyable stay with us. We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just so noisy at night when doors are slamming
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Feb 20, 2024
Dear Robert,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, without it we wouldn't be able to continually improve our standards. We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

10/10 Excellent

Daniel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick easy check in ideal for a flying vidit
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Feb 20, 2024
Dear Daniel,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your positive feedback, it's great to hear you had such an enjoyable stay with us. We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay lovely staff However I do think they are over worked especially in the restaurant as there seems to be an obvious shortage of staff, the existing staff are doing a great job and should be recognised for that .
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Feb 20, 2024
Dear Alexander,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your positive feedback, it's great to hear you had such an enjoyable stay with us. We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Everything was perfect. Lots of nice touches!
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Feb 20, 2024
Dear Claire,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your positive feedback, it's great to hear you had such an enjoyable stay with us. We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

6/10 Okay

Pauline

Stayed 1 night in Feb 2024
Response from Guest Service Manager on Mar 26, 2024
Dear Pauline,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, without it we wouldn't be able to continually improve our standards.We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, comfortable room and central location near to Southsea. I would stay again.
Stayed 3 nights in Feb 2024
Response from Guest Service Manager on Feb 15, 2024
Dear Gregory,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your positive feedback, it's great to hear you had such an enjoyable stay with us. I will share your kind comments with the teams.We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

10/10 Excellent

Carissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used to live in Portsmouth at Rees halls when I went to University. I always used to walk past this holiday Inn and thought it looked lovely and wanted to stay. I am glad I finally got a chance. Thank you.
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Feb 13, 2024
Dear Carissa,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your positive feedback, it's great to hear you had such an enjoyable stay with us. I will share your kind comments with the teams.We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

8/10 Good

Donna

Stayed 1 night in Feb 2024
Response from Guest Service Manager on Feb 13, 2024
Dear Donna,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your positive feedback, it's great to hear you had such an enjoyable stay with us. We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Terrible night of noise from wind and rain.
Absolutely terrible stay. One of the worst nights trying to sleep due to the amount of noise of wind and rain all night. Was in room 429.
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Feb 13, 2024
Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, without it we wouldn't be able to continually improve our standards.We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

8/10 Good

Andy

Stayed 1 night in Jan 2024
Response from Guest Service Manager on Feb 13, 2024
Dear Andy,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your positive feedback, it's great to hear you had such an enjoyable stay with us. We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

10/10 Excellent

Sharon

Stayed 1 night in Feb 2024
Response from Guest Service Manager on Feb 6, 2024
Dear Sharon,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your positive feedback, it's great to hear you had such an enjoyable stay with us.We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

8/10 Good

Gary

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on Feb 5, 2024
Dear Gary,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your positive feedback, it's great to hear you had such an enjoyable stay with us. We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

10/10 Excellent

Mihai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on Feb 5, 2024
Dear Mihai,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your positive feedback, it's great to hear you had such an enjoyable stay with us. We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on Feb 5, 2024
Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your positive feedback, it's great to hear you had such an enjoyable stay with us. We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

10/10 Excellent

Kimberley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Front of house were a Little grumpy but the rest of the staff lovely. The girl on breakfast with the long dark hair and tattoo’s was so friendly and attentive. Nice to see a friendly face first thing in the morning.
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Feb 5, 2024
Dear Kimberley,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your positive feedback, it's great to hear you had such an enjoyable stay with us. We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

10/10 Excellent

Ivy

Stayed 1 night in Feb 2024
Response from Guest Service Manager on Feb 5, 2024
Dear Ivy,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your positive feedback, it's great to hear you had such an enjoyable stay with us.We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Service Manager on Feb 2, 2024
Dear Sandra,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your positive feedback, it's great to hear you had an enjoyable stay with us.We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

4/10 Poor

Chee

Liked: Staff & service
Disliked: Property conditions & facilities
So. Where do I begin?! Cleanliness was adequate. Food prices I gotta say is extortionate. Though the food itself is quite nice. Really required a room with a bathtub, which I thought I reserved. So had to change rooms. TV hardly worked. The hotub is meant to b hot, not lukewarm The staff is what saved the hotel and my holiday. Special thanks to. Asia. . What hotel does not have an ATM?! Would I come back? I would not unless things improve.
Stayed 2 nights in Jan 2024
Response from Guest Service Manager on Feb 2, 2024
Dear Chee,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, without it we wouldn't be able to continually improve our standards. We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

10/10 Excellent

Hetal

Stayed 1 night in Jan 2024
Response from Guest Service Manager on Mar 26, 2024
Dear Hetal,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your feedback, it's great to hear you had such an enjoyable stay with us.We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Service Manager on Jan 30, 2024
Dear Andrew,Thank you for reviewing your recent stay at the Holiday Inn Portsmouth.Thank you for your positive feedback, it's great to hear you had such an enjoyable stay with us.We look forward to hopefully welcoming you back soon.Kind RegardsRachel AttfieldGuest Service ManagerHoliday Inn Portsmouth