"C'est la première fois que nous faisons ça mais nous sommes partis après avoir vu la chambre et l'hotel. Nous avons demandé un remboursement, la personne nous a dit qu'il suffisait d'annuler en ligne et que ça ne posait aucun problème pour lui, mais la plateforme Expedia a essayé de contacter plusieurs fois l'hôtel pour un remboursement et l'hôtel n'a jamais répondu aux appels et mails.
Le check-in de cet hotel est normalement à 13h, nous sommes arrivés à 14h après 5h de route et la chambre n'a...
"There was a problem with our reservation as apparently hotels.com bookings do not transfer over to the hotels system and therefore they had no record of our booking. This meant that they did not have the rooms that we had booked available. The hotel owner/manager was very helpful in finding us different rooms but these were not what had been reserved and meant that we had to separate family members which was not ideal for a week. Other than that the breakfast was good, the rooms were clean and...
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