Find hotels in ProCab, Sosúa

"Being a hotel manager. I tend to really look at hotels from a different view. I saw this property because it was inexpensive for my trip I as taking for a few days. As I arrived. The greeted me with open arms. It was nice. A welcome drink and wet towel. I didn’t have to wait long for our room or so I thought. I was checked into a room that was literally dirty. The housekeeper just started to clean the room. So I had to put my bags in the closet until she finished. A bad start because I wanted to shower after traveling all morning. I told the desk about the room but they told me this would be a better room compared to what they had an available which was a room with two beds. I decided to wait for the room with the king bed. Once I got into the room 30 minutes later. I noticed the room was out dated… I went to shower and the shower head was broken and had to use the wand to shower. Making it annoying to have to hold. I just stayed because I didn’t want to change rooms and I was tired! The customer service was good from most staff. Others were just okay… The food is mediocre at best.. the restaurants were okay. The amenities were okay too. Gym could’ve been better! Entertainment was decent. Not much else to do. Only drink, no TV areas besides the bar but that tv is small… no gift shop for snacks, drinks or anything… I’d suggest spending a few more dollars for something better!"

"nice hotel,clean,perfect location."

"Everything about The New Garden was great, the housekeeping was top notch, the breakfast was better than expected, the front desk staff was helpful with getting me connected to the wifi and the security was on point. My two complaints are.. 1: I only got a wifi connection on my 3rd floor balcony or on first level (no big deal) #2: there's plenty of towels in the bathroom room but NO washcloths (my suggestion is to pack 1 or 2 in your bags) other than that I would definitely recommend as well as stay at New Garden hotel again"

"The Room Items( the Iron, Ironing Board Weren't in Good Working Condition. The TV. Didn't have. ESPN Available, and the Games that I was able to get. Was in the Spanish Language only. And after Paying for my Full All Inclusive package fir Myself and my Guest. I thought a Laundry service( for 10-12 items of Clothing would be a free Service!!! When I Checked Out, I was Charged $33 for 12 items !! Which wasn't Good."

"I would’ve enjoyed my stay much more if there hadn’t been so many hidden charges and unexpected fees afterward. I was also disappointed that the room didn’t include a microwave, the bed was extremely hard, and there was no room service available. Those amenities are important to me when choosing a hotel, and without them, the overall experience felt uncomfortable and inconvenient. Unfortunately, because of these issues, I have to leave a negative rating. My stay could have been far more enjoyable if the accommodations had matched what I was expecting and I hadn’t felt nickel-and-dimed throughout the experience."

"My stay at Iberostar Waves has been amazing! The schedule is action packed and the food is amazing. I also love their environmental initiatives, especially with their gardens, fruits, herbs,etc that are grown on site!"

"It’s a small resort but the staff is great and so is the food. "

"Staff needs better training and dealing with customer requests. They need to have a back up plan when their system is down. The food was great."

"Managment is very helpful and the service is excellent. The food is very good and has a great variety!"