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Alua Tenerife

4.0 star property
Travelers can experience live music under the stars at night or relax by the pool during the day, with expert massage treatments to rejuvenate the senses

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The rooftop terrace at Alua Tenerife offers a perfect retreat, complemented by international cuisine at two restaurants. Guests enjoy concerts and live shows, convenient on-site shopping, refreshments at the poolside bar, and two outdoor pools for daytime relaxation.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
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About this property

Alua Tenerife

  • Upscale family-friendly hotel near Garden Beach
  • Located close to Taoro Park and Plaza del Charco, Alua Tenerife provides an airport shuttle, a poolside bar, and a grocery/convenience store. Adventurous travelers may like the scuba diving, surfing/body boarding, and cycling at this hotel. For some rest and relaxation, visit the sauna. Be sure to enjoy a meal at any of the 3 on-site restaurants. Fitness classes are offered at the gym; other things to do include sailing. Free in-room WiFi is available to all guests, along with concerts and live shows and a rooftop terrace.
  • You'll also find perks like:
    • 2 outdoor pools and a children's pool, along with sun loungers and pool umbrellas
    • Bike rentals, a roundtrip airport shuttle (surcharge), and a gift shop
    • A 24-hour front desk, games, and a water dispenser
    • A banquet hall, multilingual staff, and wedding services
  • Room features
  • All 422 rooms include comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Bathrooms with showers and hair dryers
    • 40-inch Smart TVs with satellite channels
    • Wardrobes/closets, balconies, and LED light bulbs

All inclusive details

  • All-inclusive room rates at Alua Tenerife are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • All buffet meals, snacks, and select beverages included

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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2 outdoor pools, pool umbrellas, sun loungers
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  • Hot tub
  • Spa
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8.4 out of 10, Very Good, 507 reviews
The price is ₩155,513
₩166,398 total
includes taxes & fees
May 25 - May 26
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20.0 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: EUR 20.0 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property

Frequently asked questions

Does Alua Tenerife have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Alua Tenerife pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of EUR 20.0 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

What time is check-in at Alua Tenerife?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Alua Tenerife?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Alua Tenerife provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Alua Tenerife?

Some rate plans available at this property are all-inclusive.

Where is Alua Tenerife located?

This family-friendly Puerto de la Cruz hotel is located on the boardwalk/promenade, within a 15-minute walk of Garden Beach and Plaza del Charco. Taoro Park and Lago Martianez Swimming Pools are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.4

Good

7.8

Cleanliness

7.6

Location

7.6

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 30 out of 131 reviews
Rating 8 - Good. 49 out of 131 reviews
Rating 6 - Okay. 34 out of 131 reviews
Rating 4 - Poor. 8 out of 131 reviews
Rating 2 - Terrible. 10 out of 131 reviews

Reviews

Verified

8/10 Good

Ruth Sagredo

Liked: Staff & service, amenities, property conditions & facilities
Nada en especial, todo correcto
Stayed 5 nights in Sep 2024
Verified

6/10 Okay

Helmut

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unser Zimmer war groß, sehr schön und wirklich sehr sauber. Die Reinigungskräfte waren die freundlichsten Mitarbeiterinnen. Die Lage an der Playa Jardin hat uns gutgefallen. Das Personal wirkte gestresst und desinteressiert bis unfreundlich. Als AI-Gäste haben wir uns zeitweise regelrecht unerwünscht gefühlt. Das Essen war okay, die Auswahl recht groß. Allerdings wirke es wenig hochwertig, war lieblos angerichtet und oft kalt. In allen Bereichen des Hotels war es sehr laut. Das Abendprogramm nebst Höllenlärm veranlasste uns zur Flucht an den Strand mit Getränken aus dem nahe gelegenen Supermarkt. Am Pool waren die meisten Liegen dauerreserviert, es war extrem laut und unruhig und an drei Tagen war der Pool komplett gesperrt. Wir konnten den Pool nicht einmal nutzen. My Favorite Club ist ein Witz. Die sogenannten Snacks in der ungemütlichen Lounge waren schlechter als die AI-Snacks in der Poolbar. Immerhin lagen die Plätze im Speiseraum etwas ruhiger und der Willkommens Sekt war okay. Bei der Abreise ergatterten wir immerhin drei Wörter des Rezeptionisten: "Room Number" vor und "okay" nach Auslesen der Zimmerkarte. Keine Frage nach der Zufriedenheit, kein Adios, gar nichts. Ein Lächeln haben wir schon gar nicht mehr erwartet. Das Hotel ist gut geeignet für lärmresistente Gäste, die wenig Wert auf Freundlichkeit oder ansatzweise angemessene Umgangsformen bei anderen Gästen legen.
Verified

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Haus ist etwas in die Jahre gekommen. Das Personal ist stets freundlich und hilfsbereit. Insgesamt ein sehr unkompliziertes Haus und mit Kindern zu empfehlen.
Stayed 8 nights in Jul 2023
Verified

8/10 Good

maria jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal ,limpieza y animación muy buena. Las comidas son en general buenas unos días mejor que otros.destacar que le falta servicio a las mesas en el bar, ya que hay que pedir en barra
Stayed 1 night in May 2023
Verified

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantaron las instalaciones, la limpieza y el estado de la habitación, el personal era súper agradable y atento. Lo único que no me gustó tanto fue la comida del buffet, no estaba muy allá.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Håkan Bertil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfekt

10 poäng. Håkan Fotö
Stayed 7 nights in Mar 2023
Verified

4/10 Poor

Enrique

Disliked: Cleanliness, property conditions & facilities, room comfort

Para no repetir

El hotel fue buscado por una urgencia...... Hotel muy anticuado en general. Sólo probé el desayuno y está normal. Muy MALA EXPERIENCIA con el personal de limpieza de la habitación. Tocaron en la puerta a las 8:40 de la mañana y sin esperar tras 5 segundos abrieron la puerta. Le pedí amablemente una explicación del hecho y dice que era para saber si estaba libre, le comenté que para eso está recepción quien puede informarles y en vez de pedir disculpas solo se basaron en excusarse. Servicio pésimo. Hotel muy anticuado.
Stayed 1 night in Dec 2020
Verified

2/10 Terrible

ramon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
instalaciones obsoletas,cena vomitiva poca variedad y de muy mala calidad.Personal nada empatico.Mala organizacion en el desayuno.No volvere jamas
Stayed 1 night in Nov 2020
Verified

10/10 Excellent

JOSE ARSENIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La habitación bien, las instalaciones del hotel bien, la comida buena. Como punto negativo, los cabezales de la cama no eran nada cómodos para estar apoyados, heche en falta un vaso, aunque fuese plástico en el baño, pero en general, todo muy bien y repetiría otra vez
Stayed 1 night in Nov 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness

Buen hotel con pequeñas deficiencias

Lo mejor: el rápido check-in, su situación, el buffet i las instalaciones en general. Lo peor: el tamaño de la televisión de la habitación, que no disponga de Wi-Fi gratuita y... la cortina de la bañera (pongan una mampara!!!)
Stayed 3 nights in Nov 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service

Hotel tranquilo

En general bastante limpio, desayunos buenos, cena regular tirando a mal,parking escaso, piscina buena aclimatación
Stayed 2 nights in Sep 2020
Verified

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi de pago
Stayed 7 nights in Aug 2020
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo muy bien

Hotel perfecto para ir en familia. Todo en perfectas condiciones.
Stayed 3 nights in Aug 2020
Verified

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

fin de semana de amigas y relax

La estancia fue bien, tranquila y agradable, con las nuevas medidas estamos todos un poco perdidos pero fue todo bien. Si tuviera que decir algo es que el tema del restaurante, hay pocas personas sirviendo y esto hace que exista mucha cola y la gente se desmadre, dan aproximadamente una hora y cuarto para las comidas y es imposible con tan poca gente sirviendo. saludos.
Stayed 2 nights in Aug 2020
Verified

8/10 Good

Darwin

Liked: Staff & service, amenities
El hotel requiere una actualización del mobiliario, pese a esto decir que el trato ha sido exquisito, hemos tenido un priblemilla con la habitación, que han solucionado de forma inmediata, ofreciéndonos otra habitación, y ofreciéndonos disculpas en una carta, y con un detalle que se agradece, sobre todo por el gesto. Las medidas con el COVID son bastante buenas. En general muy satisfecho, volvería sin duda.
Stayed 5 nights in Aug 2020
Verified

8/10 Good

Elena

Liked: Cleanliness, staff & service, amenities
El personal excelente muy atento y profesional. Un pero es que algunas habitaciones los baños tenían que reformarlos ya que están sin renovar y por ejemplo una cosa básica y sin gran cuantía como una alcachofa de la ducha no la han cambiado en años.
Stayed 6 nights in Aug 2020
Verified

6/10 Okay

Ursula

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nada que ver con las fotos, la comida bastante mala y las habitaciones antiguas, la piscina está muy bien
Stayed 4 nights in Jul 2020
Verified

2/10 Terrible

Nicusor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible food

Staff ok, taking this Covid thing very seriously, cleaning continuously. Rooms ok, big enough. The worst ever hotel food wise. I’m not fussy, I eat everything. They should immediately sack the chef. I can do better cooking, and i can’t do a boil egg. Guys, it’s horrible; same food in the morning, lunch and evening. I feel gutted for this review, staff don’t deserve it but horrible food. Please just bed&breakfast not all inclusive. Never, ever ever ever will be returning
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Czysto i przyjemnie

Przyjemny hotel. Lata swojej świetności ma już z pewnością za sobą jednak daje radę. Dobrze rozwiązana kwestia posiłków. Czysto i przyjemnie. Obsługa bardzo pomocna. Obok hotelu darmowe miejsce do parkowania.
Widok z pokoju na ocean z pierwszego piętra
Widok na ocean z tarasu na dachu
Duży basen
Stayed 7 nights in Jul 2020
Verified

10/10 Excellent

CANDELARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NUEVA ETAPA

La experiencia ha sido muy buena. El personal muy atento y cumpliendo con las medidas de seguridad, si es cierto que como no está al 100 por 100, se les escapa algo, como en la piscina si alguien no cumplía las normas no había nadie para comentárselo. Las habitaciones limpias pero les falta renovar mobiliario, y la comida muy buena pero un poco escasa. En general me he sentido muy cómoda en estas circunstancias tan especiales. Un 10 para ustedes por empezar esta nueva etapa. MUCHA SUERTE
Stayed 2 nights in Jul 2020
Verified

10/10 Excellent

Rafael

Liked: Staff & service, amenities, property conditions & facilities
Todo muy bueno excelente exuberante muy comunicativo nota 1000
Stayed 2 nights in Feb 2020
Verified

2/10 Terrible

Marianne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No rooms!

There was no room! We booked the rooms, but there was no rooms available!
Stayed 1 night in Feb 2020
Verified

8/10 Good

Irén Judit

Liked: Cleanliness, property conditions & facilities, room comfort
Tiszta, kényelmes szobák, part közeli, remek szállás
Stayed 3 nights in Nov 2019
Verified

6/10 Okay

linda

Disliked: Property conditions & facilities, room comfort

not good value for money

not much food to choose for vegetarians. hard bread. miserable waitress room too small .terrace small and no privacy good entertainment Wednesday night . Swing Latino
Stayed 2 nights in Oct 2019
Verified

6/10 Okay

jose andres

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Desilusionado

La verdad es que para tener 4* es muy viejo y muebles muy antiguos tenía una bañera con hidromasaje que no funcionaba y de las tuberías salía porquería solo había una almohada muy delgaday el desayuno y la comida en comparación con el anterior hotel en el que estuvimos era de una calidad inferior, lo mejor de todo el personal de comedor era muy atento y servicial
Stayed 1 night in Sep 2019