Pukehina Vacation Rentals

"On arrival, the reception staff were polite. However, our experience declined the following morning when we discovered there was no power on one side of the room, and the lights and power sockets were not working. We reported this issue to staff before heading out for the day. When we returned at around 9:20pm, our access cards were no longer working and we were unable to enter our room. There were no staff present at reception, so we followed the instructions provided and attempted to contact staff using the reception phone and the listed mobile number. Despite multiple attempts, no one responded. As we urgently needed access to our room for the night, we contacted customer support for assistance, which took considerable time. Meanwhile, we continued trying to reach the property. At around 10:00pm, someone finally answered, and a staff member arrived at approximately 10:20pm — over an hour after we first tried to get help. When we asked about the delay, we were told the call had only just been received and were questioned about whether we had followed the correct process. After waiting for such a long time, it was disappointing not to receive an apology. Overall, this was a very frustrating experience, and we would not choose to stay here again."

"Don't use expedia and pay for protection with a weather event you can't forecast, money down the drain. Rang the hotel they couldn't change due to expedia, just deal with the hotel in the future"

"Started badly arrived 15 min early , no one in the office , rang the number on the board advised that we were there to check in was told check in is 2pm and we would have to wait Not impressed have stayed here three times over recent months never again Shout out to the cleaning crew though they were awesome"

"Wish we knew about this place when the kids were younger! What a fabulous place. "

"Good sized family apartment, clean and warm, within walking distance of most places at the Mt. Good parking."

"Great location"

"Great location, room size large and well designed bathrooms. The staff helpful and friendly."

"Great central location with clean nice rooms, loved the balcony. Underground carpark was a bit tight."

"Everything was great exactly what was on your website for the room"