숙박 시설 정면

밀레니엄 더럼 여행 후기

3 out of 5
밀레니엄 더럼
2800 Campus Walk Ave, Durham, NC

이용 후기

6.6
평점 10 - 훌륭해요. 1081개 이용 후기 중 285개" "
평점 8 - 좋아요. 1081개 이용 후기 중 248개" "
평점 6 - 괜찮아요. 1081개 이용 후기 중 208개" "
평점 4 - 별로예요. 1081개 이용 후기 중 153개" "
평점 2 - 너무 별로예요. 1081개 이용 후기 중 187개" "

6.8/10

청결 상태

7.2/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

JIHYUK

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel
I stayed 2 times and here is very nice place. I recommend this hotel and if I have the change again, I must stay here again.
2023년 9월에 1박 숙박함
답변 제공: Haddy 님, 2023년 9월 19일
Dear Jihyuk, Thank you for such wonderful feedback, I am glad that you enjoyed your stay to the fullest, this I must say is our only aim to make our guests feel comfortable and at home, while they stay with us, and reading such reviews just affirms that we are heading Just in the right direction. On behalf of the entire team at Millennium Durham Hotel, we look forward to welcoming you again soon. Best regards, Haddy

2/10 - 너무 별로예요

yiunah

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 4박 숙박함
답변 제공: HADDY 님, 2022년 8월 28일
Hello Yiunah,Thank you for your post and we apologize for falling short on your expectation. We hope to have you back with us in future and will work hard to earn a 10/10 score.

10/10 - 훌륭해요

YUE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great property
2024년 5월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 5월 26일
Yue, thank you for sharing your feedback! The Millennium Hotel Durham team is thrilled you enjoyed our property. We're looking forward to welcoming you back!

10/10 - 훌륭해요

YUE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great location
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 26일
Thank you for the great rating, Yue!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Millennium Hotel Durham! We hope you plan on staying with us again soon!We're looking forward to your next visit!

6/10 - 괜찮아요

Octavia

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
We had to change rooms 3 times. Hot tub didn't work one of the reasons we booked here. Also not aware of microwave not being inside the room.
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 21일
Octavia, thank you for sharing your feedback. The team notes your concerns regarding room changes and amenities. The aim is always to provide the best experience, and your comments are valuable in achieving that goal.

10/10 - 훌륭해요

Aneudys

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 22일
Aneudys, thank you for your positive feedback! We're delighted you had a good experience at the Millennium Hotel Durham. We look forward to welcoming you back soon.

8/10 - 좋아요

James

출장 여행
별로예요: 직원 및 서비스
Would not allow to check in at 2:20 due to check in time 3:00. Wanted to charge me to check in 40 min early. I had never had this issue.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 16일
James, thank you for your feedback. The policies on check-in times are designed to ensure rooms are thoroughly prepared for each guest. It appears we were unable to accommodate your early check-in request on this occasion. We appreciate your understanding and hope your stay at Millennium Hotel Durham was otherwise enjoyable.

4/10 - 별로예요

Charles

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 16일
Charles, thank you for sharing your feedback. It’s important to us that every guest has a pleasant experience. If there was anything specific that impacted your stay, we would appreciate the opportunity to address it. Please feel free to reach out directly so we can discuss further.

6/10 - 괜찮아요

Boyd

2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 15일
Boyd, thank you for taking the time to rate your stay. It's apparent from your rating that your experience didn't quite meet your expectations. We continually strive to improve and important feedback like yours is valuable to enhancing our guest experience. We hope that we will have another opportunity to welcome you back in the future.

2/10 - 너무 별로예요

Louis

Did not let my 19 year old son check in as he was not 21. Manager wouldn’t budge. He ended up having to pay for another room at the Hilton next door.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Sidie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such an amazing place to stay
답변 제공: Customer Service 님, 2024년 5월 9일
Sidie, it's fantastic to hear that you found your stay at Millennium Hotel Durham to be extraordinary. We're looking forward to welcoming you back for an equally amazing visit in the future. Thank you for sharing your experience.

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a beautiful place to stay. So far I've been there 3x and each time was great. Having to go to the Duke Clinic, I know that I have a safe and clean place to stay.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 9일
Jennifer, Millennium Hotel Durham is delighted to receive your glowing feedback. We're thrilled you've continued to choose our establishment during your visits to the Duke Clinic. Providing a secure and pristine environment for our guests is a top priority. Looking forward to having you with us again for your fourth visit.

4/10 - 별로예요

Annae-Kay

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
I would not recommend nor would I be go back to this hotel. The hallway has a moldy smell to it, it may be the noticeable old carpet throughout the halls. Ppl smoke in their rooms and you can smell it coming through your own room. My card was charge 3 additional fees everyday I spent there, I spent 3 nights there after my first day I was charged $3.56; the lady at the desk said it was an overnight audit charge and it would be returned after checkout. The 2nd my card was charged $17.03; a different front desk woman stated this was for the amenities that I didn’t use. Only thing I used was the WiFi and they promote the WiFi is free. The last day I was there my card was charged $103.56; I still don’t know what this charge is for and I’ve been trying to contact them for an explanation. Because I checked out at 4am to catch my early flight, the two attendants at the front desk couldn’t explain to me why I was charged this fee and told me to call the property later in the day when a manager was on shift. It appears as if they have this issue often because upon going to the front desk about the first additional charge, I heard a previous customer on the phone inquiring about the charges she was told would be deposited back to her account which weren’t as of yet and the desk person told her upon check deposits are returned to the card and it’s a possibility the customers bank is delaying the return payment. If u stay here put the exact payment on a prepaid card!
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great. Customer service
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Robert

단체 여행
별로예요: 편의 시설/서비스
The lobby was nice. Our room was okay however the phone didn't work, the bathroom door didn't close properly, the hot tub was broken, the hallways n outside were dirty, fridge wasn't plugged in, no Do Not Disturb sign
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 1일
Robert, thank you for your review. We are glad to know you appreciated the lobby. We regret to hear about the issues you experienced involving hotel amenities. Rest assured, we are committed to maintaining our standards and will take your feedback into account. Providing you with a comfortable experience is highly important to our team. We hope to welcome you back for a smoother experience in the future.

10/10 - 훌륭해요

Muriel E

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed 2 nights to do research at Duke University, clean and quiet. Offered shuttle to medical center and VA. Only suggestion is offering transportation to other areas of Duke. We were able to walk the mile or so to the library. Excellent price was a big plus.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Muriel, it's wonderful to know you found your stay at Millennium Hotel Durham both clean and quiet. The shuttle service we offer for convenience is indeed a highlight! Your suggestion regarding transportation to additional areas surrounding Duke is valued and under consideration. Your kind words about our pricing and proximity to the library are much appreciated. Looking forward to welcoming you again in the future.

4/10 - 별로예요

Jason

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Lobby is misleading in comparison to the rooms. A/C was spotty at best. Unable to keep a comfortable temperature. Stains on carpet and baseboards of bed. Very noisy at all hours. 3am sounded like moving furniture for at least an hour and a half. 2nd day was some better. Door would not stay shut in bathroom. Ran out of coffee and only decaf was available at front desk. Friendly staff but will pass on a future stay.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Jason, we appreciate your candid feedback. It's unfortunate to hear that your experience didn't meet expectations in terms of room quality, noise levels and some amenities. At the same time, it's comforting to hear our team members were friendly. We will definitely use your remarks to improve and hope you might consider us again in the future, for a stay that truly reflects our commitment to guest satisfaction.

6/10 - 괜찮아요

Trevor

좋아요: 직원 및 서비스
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Trevor, your Expedia rating has been noted. Although there's no specific feedback left, we encourage all our guests to let us know how we can make their subsequent stays more enjoyable. We hope to have the opportunity to host you again, striving for a more noteworthy experience. Thank you.

8/10 - 좋아요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Beautifully wooded area Ardoin’s the hotel with plenty of parking. The facility and decor looks dated but rooms are clean and spacious.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
John, it's wonderful to learn that you appreciated the picturesque surroundings of Millennium Hotel Durham and spacious clean rooms. As for the decor, we chose a design that resonates with the unique character of our establishment. It was our pleasure to have you and we look forward to seeing you again in the future.

2/10 - 너무 별로예요

Victor

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
We appreciate your feedback, Victor.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 - 훌륭해요

Gary

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 9일
Gary, we're thrilled to hear you had a wonderful stay at Millennium Hotel Durham. Thank you for choosing us! We hope to have the pleasure of welcoming you back very soon.

4/10 - 별로예요

Brandon

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom door was broken on the hinge. Stairwell smelled of old stale beer. Check-in process was frustrating, as we all pre-registered and still had to check in waiting in a very long line.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Brandon, we regret that your experience did not align with your expectations, particularly regarding the bathroom door issue and scents in the stairwell. Also, we understand how long queues during the check-in process can be inconvenient, and we appreciate your patience. Please know your feedback is fundamental to help us improve. We hope to get another opportunity to serve you better in the future.

8/10 - 좋아요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Jessica, thank you so much for choosing the Millennium Hotel Durham. Your feedback, even without a written review, is valuable to us. We hope to have the opportunity to host you again in the future. Please feel free to detail your experiences next time so we can continue improving. Safe travels.

10/10 - 훌륭해요

Nate

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Nate, we're thrilled to see your high rating for Millennium Hotel Durham. We sincerely appreciate your support and hope to have you back for another stay soon.

2/10 - 너무 별로예요

Thomas Kent

별로예요: 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Thomas, thank you for taking the time to share a rating. We regret to note your disappointment although we appreciate your feedback which aids us in our continued effort to strive for guest satisfaction. We always aim to provide stellar guest experiences and apologize if we missed the mark this time. Nevertheless, thank you for choosing us and we hope to have another opportunity to serve you better next time.

10/10 - 훌륭해요

Aneudys

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great services
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Aneudys, it's wonderful to hear that you appreciated the excellent services at Millennium Hotel Durham. We're delighted that your experience was enjoyable and we hope to see you again for an even better stay. Thank you for sharing your feedback!

10/10 - 훌륭해요

julie

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 5일
Thanks for the amazing rating, Julie!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Millennium Hotel Durham!

2/10 - 너무 별로예요

Jabari

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Thank you for sharing your feedback, Jabari.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 - 훌륭해요

Hasan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Thank you for the wonderful rating, Hasan!It's fantastic you enjoyed your time at Millennium Hotel Durham so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

6/10 - 괜찮아요

Mike

출장 여행, 가족 여행
좋아요: 직원 및 서비스
After booking I went back and reread some reviews and regretted my choice. I did not experience what most people did with 1 star reviews. Here were the plusses to me. My sheets and bathroom were clean. Window didn't lock A/C-Heating unit was old and noisy. The hotel is definitely somewhat dated and a little musty smelling. You get what you pay for and all in all, my stay was trouble free. Front desk staff were very friendly, lots of parking and good location to Duke. Would I stay here again, maybe but I'd probably spend a little more and stay someplace else. I would neither encourage or discourage anyone from staying here,
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Mike, it's heartening to know that you had a trouble-free stay, and appreciated the cleanliness of your room as well as the friendly demeanor of our team members at the front desk. We agree, the location near Duke is truly convenient. We acknowledge your comments about the window lock, A/C unit, and the overall ambiance of the hotel. Your perspective assists us as we continually strive to enhance our guest experience. We'd be glad to have you back, potentially providing you with an even better stay in the future.

10/10 - 훌륭해요

Kentori

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I just love it here. Next time I’ll try out the pool lol
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Kentori, it's great to hear how much you enjoyed your stay at Millennium Hotel Durham. We definitely recommend trying the pool for a refreshing experience during your next visit. We look forward to welcoming you back soon.

8/10 - 좋아요

Corina 님, miami beach

좋아요: 청결 상태, 직원 및 서비스
Satisfactory stay.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Corina, it's pleasing to learn that your stay at the Millennium Hotel Durham met your expectations. We hope we can deliver an even more impressive experience on your next visit.

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would stay again here
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Jennifer, thank you for sharing your positive thoughts on Millennium Hotel Durham. We're pleased that you enjoyed your stay and we look forward to having the chance to welcome you back in the near future!

8/10 - 좋아요

Janie

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Thank you for the great rating, Janie!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Millennium Hotel Durham. We'd like to share an even better experience with you soon.

6/10 - 괜찮아요

cecilia

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
We appreciate you taking the time to share your feedback, Cecilia.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 - 훌륭해요

Amber

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Thanks for the outstanding rating, Amber!We're delighted your time at Millennium Hotel Durham was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 - 좋아요

Michele 님, Vero Beach

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was perfect for a short stay and very close to Duke and even not far from UNC.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Michele, it's heartening to learn that you found Millennium Hotel Durham well-situated for your short trip and appreciated its convenient proximity to Duke and UNC. Thank you for choosing to share your experience. We'd be pleased to have you stay with us again in the future.

10/10 - 훌륭해요

Wanda

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great place
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 8일
Wanda, we're overjoyed to hear you found the Millennium Hotel Durham to be a shining example of a great place. That's exactly what we strive for! Thank you for sharing your positive thoughts, and we hope to welcome you back soon.

10/10 - 훌륭해요

Anitra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Thank you for the fantastic rating, Anitra!It's outstanding you had such a wonderful experience at Millennium Hotel Durham. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 - 좋아요

Bridgit

출장 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Bridgit, thank you for your rating for Millennium Hotel Durham. We're glad to hear you had a satisfying experience and look forward to welcoming you back again soon. Your support is greatly appreciated.

2/10 - 너무 별로예요

James

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid, regardless of price
Every aspect of this run-down hotel is filthy. Stained carpeting every 10-feet, poor lighting, food debris at every turn, off putting odors in hallways and lobby, guests smoking weed/pot in guest rooms. Front desk attendant unpleasant and more focused on boyfriend than guests. Complete filth. Stay clear.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 3일
James, it's clear you weren't satisfied with your stay, and we are profoundly disturbed to learn of the issues you encountered. Proper cleanliness and amiable services are vital, and it is disheartening to hear you did not find that in your experience. We continually strive to enhance the hotel environment and the conduct of our team members is a top concern. Your comment will serve as a key input for necessary improvements. We hope for the chance to offer you a better experience in the future.

8/10 - 좋아요

Carol

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Carol, it's great to see you had a favorable experience at Millennium Hotel Durham. We appreciate your rating and hope to welcome you back for another pleasant stay in the future.

6/10 - 괜찮아요

George

좋아요: 직원 및 서비스
Poor phone / internet service
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Thank you for sharing, George.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

2/10 - 너무 별로예요

Yasmin

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t like the fact that, 1. On my check in I requested a room with a nice view instead I got no view. 2. On the hotel flyer it said that happy hr was a y certain time when I went down there was nothing and everything was close( the bars) 3. The pool was not working and it was dirty and the pool bathrooms were durty as well.
답변 제공: Customer Service 님, 2024년 1월 29일
Yasmin, it's unfortunate to hear that your stay didn't live up to your expectations. We understand how important it is to accommodate our guests' preferences, like assigning rooms with preferred views. We also recognize the importance of accurate information regarding our amenities, such as happy hour times and pool availability. The cleanliness is another aspect that we normally take utmost pride in. Rest assured, your comments will serve as a critical guide to improving our services. We appreciate you sharing your feedback and hope for another opportunity to serve you better.

6/10 - 괜찮아요

Lovette

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
My first room was on the 4th floor it took several minutes to get there due to the long walk. As soon as I step off the elevator it reeked cigarette smoke. My room smell so bad! I immediately called the front desk and asked to be moved. I was escorted by staff to another room within minutes. I was placed on the 1st floor close to the lobby which I liked. I felt like I was being bitten by something while I slept like a mosquito or something I never noticed any bite marks or saw any bugs in or around the bed or room. I chose to wear my long pajamas tie my hair up and sleep with socks on. The fridge didn’t work so I had no cold water. The tv was so small from the distance from the bed I chose to watch a movie on my computer on Netflix instead. At least I could move it closer to me. The bar served very reasonable drinks and the bartender Daniel was very nice. The breakfast should be complementary to your stay because the selection definitely wasn’t worth $9.99 I was better off going to IHOP. I only stayed 1 night in between my travel out of town. The outside makes you feel like luxurious accommodations but it was definitely any but.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Lovette, we appreciate your detailed feedback, and regret to hear about the issues you faced, including the initial room condition and certain discomforts during your stay. We thank you for bringing this to our attention. It's encouraging to know that our colleagues were able to promptly address some concerns, nevertheless, we understand there were aspects of your visit that did not meet expectations. We continually strive to improve all guest experiences and will use your comments to ensure we do so. It's pleasing to know that you found our drink offerings reasonable and our bartender Daniel left a positive impression. We hope to have another chance to deliver a better experience next time.

8/10 - 좋아요

Mildred

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 28일
Thanks for the great rating, Mildred!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Millennium Hotel Durham soon, we'd love to have you back!

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 20일
Mary, thank you for choosing the Millennium Hotel Durham for your stay. We're delighted to learn of your positive experience and appreciate the top rating you've given us! Our team eagerly awaits your return in the future for another outstanding experience. Safe travels until then.

10/10 - 훌륭해요

Tyree

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 18일
Tyree, it’s amazing to hear that your stay at Millennium Hotel Durham lived up to your expectations. We appreciate your positive rating and hope to welcome you again for another delightfully enjoyable stay.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설
Could be so much better
This hotel needs TLC in the worst way. It looks showy from the outside but is very tired and shabby from the inside. Rattling fan in our bathroom all night long. Broken floor buttons in the creaking elevator. Banged up furniture in the room. Lights without any access to plugs. Checked out 48 hours ago and still have not been e-mailed a receipt. Location and proximity to Duke and Durham couldn't be better.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Thank you for letting us know about the condition of your room during your stay. We're sorry that you experienced some issues, and we appreciate your feedback. We take all feedback seriously and we'll work to address the problems you mentioned. It's great to hear that you enjoyed the location, which is close to Duke and Durham. We checked on your reservation and found that the email on file is a third-party address, which may have caused some confusion with the receipt. We're sorry for any inconvenience this may have caused. We hope to have the chance to make it up to you in the future. Thank you for choosing our hotel.

10/10 - 훌륭해요

Graciela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s very clean and the employees are very nice and helpful. Excellent service. Thank’s for everything
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Graciela, we're thrilled to hear you had a wonderful stay at Millennium Hotel Durham. It's always encouraging to know that our cleanliness standards, as well as the warm and helpful nature of our team members lived up to your expectations. The team takes great pride in providing excellent service. We appreciate your kind words and hope to welcome you back on your next visit.