라벤나 반려동물 호텔 예약

“Overcharged for breakfast and add ons...16 euros each for pastry and coffee breakfast, 8 euros each for water, 29 euros for 1/2 litre of wine, booked and paid thru Expedia and at checkout demanded another 125 Euros difference. Apparently could not understand even when I used Google translate. Contacted Expedia after to try and resolve problem, hotel said they had given me a complimentary "upgrade" and had neglected to take it off my bill and could not refund to the card I paid with but would...

“The staff was incredibly helpful. The lovely lady at the front desk even helped us order a pizza so we could have our authentic Italian pizza experience. Since we lost our luggage the front desk also helped us arrange a taxi to get us to a local mall to replace some of our clothes. The rooms were nice and clean and comfortable. It was so nice that the water, sodas and snacks were included. We would stay again.”