8/10 Good
RK, London
Jul 16, 2016
Liked: Cleanliness, staff & service
Pleasant hotel complex near the sea.
We picked this hotel because it was advertised with most if not all rooms with kitchenette. When we enquired about the level of facilities and equipment provided for self catering, kept getting vague answers to our queries until finally we were told that from this year kitchenette facilities had been removed from all but just one superior room and we had to use the hotel restaurant. We contacted Expedia about this because we had only made this booking because of kitchen facilities advertised on their and Hotel Tonicello website. Expedia, very kindly helped us secure the room with the kitchenette. But there was an extortionate €20 daily charge for the use of the kitchen! On arrival we found the only light bulb in the lounge/kitchen so dim that it was impossible to read or cook after dark! We were promised it would be looked into. Nothing happened! The small TV was mounted about 8 feet up and was actually fitted incorrectly pointing upwards to the ceiling. But after the response we had with the low powered light bulb we did not bother to complain! Apart from this it was very pleasant and clean. All the staff were very friendly, reception, cleaning staff, the buggy drivers.