More food options between breakfast and when the bar counter opens. More food and beverage options as a grab and go choice. We really appreciated the complimentary, self service ice water. There was no vending machines, no ice on our floor. The bed was insanely comfortable! Our room was in a corner and had no outside noise like foot traffic and that was a blessing! Asia was so kind and welcoming. The rest of the staff and construction workers were very hospitable as well. You all need a fly wind deterrent at the entrances. There were so many flies and gnats. The decor was so cool. Loved the VCU Rams and the Arthur Ash tennis prints. The Byrdhouse was so cool. We live rooftop views, so breathtaking. Overall it was a very comfortable stay. Thank you!
We wanted housekeeping and asked at the desk specifically to have our room cleaned on the second day of our 4 day stay and we came back that evening to get ready for dinner, it was exactly what we left. We struggled with the elevators constantly- if you were going down, it would take you up all to each floor where some one had also hit the button and again on the way down again. One trip took us from the 5th floor to the 8th, 11th, 15th, 12th, 8th,6th, 5th and finally the lobby. I got on the elevator a different time and on my way up from the lobby, I had to wait for maintenance to bring an ac unit onto the elevator and housekeeping put their cart on to send it further upstairs! The front desk and bar were unmanned for 15 minutes straight on different occasions. And in spite of what Trip Advisor and Expedia sayโ there is not a pool. So, Hilton canโt get information on travel websites corrected?!?!?
Find a different place to stay.
Deborah
2025๋ 7์์ 3๋ฐ ์๋ฐํจ
6/10 - ๊ด์ฐฎ์์
Son
๊ฐ์กฑ ์ฌํ
2025๋ 7์ 28์ผ
์ข์์: ์ฒญ๊ฒฐ ์ํ, ์ง์ ๋ฐ ์๋น์ค
๋ณ๋ก์์: ์๋ฐ ์์ค ์ํ ๋ฐ ์์ค
I was given a king size room, even though the reservation was for 2 queens. Only 1 elevator was working and apparently they had been out all week. Ridiculous.
Then the cars keys werenโt working. It literally took 4 trips to the front desk to get into a room. I was very frustrated.
Excellent stay. My only complaint is I had to wait until they found someone to check me in. No one was at the front desk. Two people finally came by but did not have a login to the computer??? It took 20 minutes before they found someone to check me in.
It was within walking distance to where we wanted to go.
But check in was extremely chaotic. There is no early check in so we pre check in and told to come back at for along with many other guests so at 4 pm most everyone who did the same were waiting in line to check in, with only 1 clerk to do so.
Then we had no hot water in the morning. It was definitely not a good experience. We have stayed there before and liked it.
Juliette
2025๋ 7์์ 1๋ฐ ์๋ฐํจ
4/10 - ๋ณ๋ก์์
Doug
๊ฐ์กฑ ์ฌํ
2025๋ 7์ 27์ผ
์ข์์: ์ง์ ๋ฐ ์๋น์ค
๋ณ๋ก์์: ํธ์ ์์ค/์๋น์ค
Room not available at check in time due to short staffed housekeeping. Pool no longer in service.
Didnโt know the rooftop was closed. Was the only reason I booked so it was a waste of money for one night
Heather
2025๋ 7์์ 1๋ฐ ์๋ฐํจ
4/10 - ๋ณ๋ก์์
Jeremy
์ถ์ฅ ์ฌํ, ๊ฐ์กฑ ์ฌํ
2025๋ 7์ 22์ผ
Didnโt like they couldnโt accommodate an early check in. Didnโt like only one operational elevator and constant hammering and drilling. Didnโt like the bathrooms were dirty and had ants. The wooden coin for a free cup of coffee to make up for everything felt more like a slap in the face and disingenuous. Will not stay there again.
Only one elevator was working during the entire stay, there were no ice or vending available on any floors, and the room was not made up or serviced. Otherwise this hotel was great, I think they were just having a tough week!
For a Hilton this is an embarrassment of a hotel.
-Heavily delayed Checkin. Was told multiple times I was the first person on the early check in list over the phone - finally made it to the hotel and watched the attendant write my name down for the first time! Would have HAPPILY paid more to check in early - was never an option.
-Rooftop bar closed on Tuesday and opened 25 mins late on Wednesday.
- Loud construction all 3 days
-Lobby bar closed both afternoons
-No general store in the lobby. No drinks or snacks - had to walk to 7/11
-Room uncleaned both nights
-No ice machine
Worst hotel Iโve ever been to and Iโm posting the same review to google
The staff that I encountered during my stay were all friendly and responded to any concerns. The room overall was nice but the bathroom had a small sink with no counter which made it difficult to have things available on the sink for washing up, brushing teeth, etc. This hotel is in a good location and is very close to the new ampitheater. Also, just to note, the hotel is undergoing a renovation so the construction noise was still going on at 6pm when we left for dinner. There is a note about this on the hotel website.
This location isn't accommodating for out of town visitors. I was notified while in the airport in Phoenix that my room was being refunded and moved to another hotel. I booked this room with other family members as a family reunion after the baby shower we were attending for my nephew. I was told that my room was rented to rooms that was under construction . However, my room was made available to an AAU basketball family occupying the hotel. I confirmed my room the day prior to arrival ..verbally with the front desk. I am beyond upset , we spent money on flights , hotel rooms only to be in town for less that 48 hours for the event. It cost us more to secure our accommodations once we arrived in town. Unexceptable!!!
Donnell
2025๋ 7์์ 2๋ฐ ์๋ฐํจ
2/10 - ๋๋ฌด ๋ณ๋ก์์
lutricia
2025๋ 7์ 13์ผ
The graduate moved out reservation to another hotel without telling us. Unacceptable
Room not available due to construction, they notified us as weโre checking in
MANIS
2025๋ 7์์ 1๋ฐ ์๋ฐํจ
6/10 - ๊ด์ฐฎ์์
Rudolph
2025๋ 7์ 11์ผ
์ข์์: ์ง์ ๋ฐ ์๋น์ค
Roof top bar like but wasn't open. They should tell you plus under construction. Parking service was unsatisfactory. Paying tip they wanted to tag on a fee!! Bad enough to pay but tag on a fee to parking attendants!!! Get a new service
Rudolph
2025๋ 6์์ 1๋ฐ ์๋ฐํจ
8/10 - ์ข์์
Seneca
2025๋ 7์ 11์ผ
Great location! Easy check in and out. Helpful employees.
Seneca
2025๋ 6์์ 1๋ฐ ์๋ฐํจ
6/10 - ๊ด์ฐฎ์์
Emily
2025๋ 7์ 10์ผ
์ข์์: ์ฒญ๊ฒฐ ์ํ
๋ณ๋ก์์: ์๋ฐ ์์ค ์ํ ๋ฐ ์์ค
To be honest I was pretty disappointed in the Graduate this time. They had 3 weddings booked the night we stayed. Not sure why they would allow this, it can't be easy on the staff. Everyone was checking in at once and the line was wrapped around the lobby. There were check wedding welcome gifts everywhere. The room looked like it had seen better days. The wall has been patched/painted but needs to be refinished.
The worse ever stay of my life. Unprofessional staff, old and unpleasant building and room, out dated evaluators. One of the 3 broken and just the wait for an elevator was 5-10 minutes. Expensive room and only valet parking at $37 per night with no other choice. I will never ever stay here again or recommend the hotel.
I walked in thinking Iโd get a clean room but instead there were dirty towels on the bathroom floor. Also, hair was in the shower. When I mentioned this to the housekeeper, she just handed me new towels and told me to leave the dirty ones by my door. She didnโt even offer to grab the dirty ones and as I grab the old ones, she walked away. Furthermore, the sheets were very thin and blankets should have been provided in the room. In addition, I was rejected from entering the Byrdhouse on the 4th of July because they were โat capacityโ but said if I was meeting someone I would be able to enter. Make that make sense. Iโm a paying customer and was turned away from something a paying customer should have first dibs on. Lastly, I was under the assumption the pool was going to be functional and it was not. It was empty. Had I known, I wouldโve stayed elsewhere. A major incentive to me was the pool during this heat. Iโm very disappointed in my stay.
Natasha
2025๋ 7์์ 2๋ฐ ์๋ฐํจ
6/10 - ๊ด์ฐฎ์์
Tracy
์ฐ์ธ๊ณผ์ ์ฌํ
2025๋ 7์ 6์ผ
์ข์์: ์ฒญ๊ฒฐ ์ํ
I usually enjoy staying at any Hilton but I can't say that about The Graduate. Positives the decor was unique and stylish. Negatives were the pool was closed, turned away from the rooftop deck twice due to overcrowding. Nickel and dime customers. Almost $40 for valet, which was a long wait, even had to pay for a coffee. If you can find a spot on the limited streets you had to walk by homeless people laying on the sidewalks. It was disappointing.