4/10 Poor
Linn
Traveled with family
May 26, 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Check-in is via cell phone, which doesn’t work well if you have issues with data. Once we were able to access the guest portal we checked-in at 4pm. We parked in the garage and used the elevators to go to the 1st floor where our room (a junior waterfront suite) was located. Our room was 10XA so we followed the interior hallway but could only find 10X – which was open and in the midst of being cleaned. We went back to the “lobby” where a staff member told us the room was not available because the cleaning staff were “overwhelmed” due to the Memorial day weekend. When the room was finally available (after 4:30) the staff member told us we had to enter our room from the outside of the building. We took our luggage, exited the building, walked around to the other side and entered. The room itself was great – spacious and clean. However, there were a few issues: we could not close the bathroom door unless another person on the outside of the door pulled it shut; during the entire stay a loud fan was constantly working (including overnight). In addition, the waterfront rooms, that have floor to ceiling glass windows, are located on a fairly busy boardwalk. If you open the curtains there is no privacy, so we closed the curtains – which defeats the purpose of a waterfront room. All in all, although the room itself was nice I don’t think we’ll be staying there again. A hotel really needs a front desk with personnel to help guests with whatever issues arise.
Linn
Stayed 1 night in May 2024