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Quetzal

1.0 star property
Four indoor pools create a peaceful retreat at this hotel where guests can unwind at the spa or maintain their fitness routine in the modern gym.

Choose dates to view prices

Quetzal Hotel offers a tranquil garden setting, onsite spa, four indoor pools, 24-hour fitness center, high-speed WiFi, and luggage storage. Conference facilities and helpful multilingual staff consistently earn positive reviews from guests.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before 3:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: SAR 100 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10006843

We should mention

Couples wishing to share a room must provide proof of marriage
24-hour pool access

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Frequently asked questions

Does Quetzal have a pool?

Yes, this property has 4 Indoor pools. Pool access is available 24 hours a day.

Is Quetzal pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Quetzal?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Quetzal?

Check-out is at 3:00 PM.

Does Quetzal provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of SAR 100 per vehicle applies.

Where is Quetzal located?

Located in Ash Shuhada, this spa hotel is within a 15-minute walk of Mouwasat Hospital, Shuhada Park, and Granada Business Park. Granada Mall and Cenomi Al Nakheel Mall are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very Good

8.4

Cleanliness

8.6

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 20 out of 41 reviews
Rating 8 - Good. 16 out of 41 reviews
Rating 6 - Okay. 1 out of 41 reviews
Rating 4 - Poor. 0 out of 41 reviews
Rating 2 - Terrible. 4 out of 41 reviews

Reviews

Verified

8/10 Good

Zack

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine for a one night stay
Stayed 1 night in Mar 2023
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Quiet and convenient

Quiet and convenient. 10 minutes to the Granada mall. Some maintenance required. I will be back.
Stayed 6 nights in Jan 2023
Verified

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
The bed is not comfortable.
Stayed 4 nights in Jan 2023
Verified

8/10 Good

Wesam

Liked: Staff & service, property conditions & facilities, room comfort
ูƒุงู†ุช ุฌูŠุฏุฉ ูˆูู†ุฏู‚ ุฌู…ูŠู„
Stayed 2 nights in Oct 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel y buen servicio , el personal esta muy atento
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ุงู„ูู†ุฏู‚ ุฌุฏูŠุฏ ูˆุฌู…ูŠู„ ุจุณ ุนูŠุจู‡ ุดุจฺฏุฉ ู…ูˆุจุงูŠู„ูŠ ุฏุงุฎู„ ุงู„ุบุฑู ุณูŠุฆู‡ ุฌุฏุงู‹ .. ุจุณ ุงู„ู„ูŠ ุฑูŠุญู†ูŠ ุงู„ูˆุงูŠ ูุงูŠ ู…ู…ุชุงุฒ
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Sylvain

Liked: Cleanliness
New hotel with large and comfortable flats. Cafe and reception area is nice but would benefit from having more trained staff. Amenities (pool, gym, spa) could be very nice if there was dedicated staff to this space and also more equipment in the gym. The hotel is located quite close (10min walk) from Granada mall.
Stayed 3 nights in Nov 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
very bad & unclean in general
Stayed 2 nights in Nov 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Airport layover with fun

Service was super helpful and very friendly. Great location for shopping, restaurants, and transport. It is also a good airport layover as I used it.
Stayed 1 night in Sep 2019
Verified

2/10 Terrible

Bashar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not recommended at all

Worst experience ever and was insulting when I checked in and was given an upgraded room, then after one hour I was asked to leave for a lower one as the hotel changed their mind about the upgrade. This never happened to me in my life and I travel a lot. Very unprofessional and when I talked to the duty manager, he apologied and told me he cannot do anything about it. Then I talked to the manager the next day who kept promising he will follow up and promised that I will be something back to make me satisfied, but never happened although he escalated it to the owner as per what he told me. It seems that the owner was to busy to follow up or doesn't care if they lose a loyal customer who stayed in the hotel several times before.
Stayed 3 nights in Jul 2019
Verified

2/10 Terrible

Bashar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst experience ever!

Worst experience ever and was insulting when I checked in and was given an upgraded room, then after one hour I was asked to leave for a lower one as the hotel changed their mind about the upgrade. This never happened to me in my life and I travel a lot. Very unprofessional and when I talked to the duty manager, he apologied and told me he cannot do anything about it. Then I talked to the manager the next day who kept promising he will follow up and promised that I will be something back to make me satisfied, but never happened although he escalated it to the owner as per what he told me. It seems that the owner was to busy to follow up or doesn't care if they lose a loyal customer who stayed in the hotel several times before.
Stayed 4 nights in Jul 2019
Verified

10/10 Excellent

Love

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their pool and sauna plus steam bath. Love the shower also it has different modes๐Ÿ˜‚
Stayed 2 nights in Mar 2019
Verified

8/10 Good

masfer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ุฒุฌุงุฌ ุงู„ุญู…ุงู… ุดูุงู ูˆู„ุง ูŠุญุฌุจ ู…ุงุฎู„ูู‡ ุงูŠุถุงู‹ ู†ุธุงูุฉ ุงู„ู…ูุงุฑุด ุงู„ุงุถุงููŠุฉ ุบูŠุฑ ู†ุธูŠูุฉ ูˆุจู‡ุง ุฑุงุฆุญุฉ
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

salem

Liked: Staff & service
ุงู„ุดู‚ู‚ ุงู„ูู†ุฏู‚ูŠู‡ ู…ูˆู‚ุนู‡ุง ุญู„ูˆ ูˆุงู„ู…ุจู†ุฆ ุฌุฏูŠุฏ ูˆุงู„ู„ูˆุจูŠ ุฌู…ูŠู„ ู„ุงูƒู† ู‡ู†ุงูƒ ู…ุดูƒู„ู„ู„ู„ู„ู„ู‡ ููŠ ุงู„ุญู…ุงู… ุงุซู†ุงุก ุงู„ุงุณุชุญู…ุงู… ุงู„ู…ูŠุงู‡ ุชุทููˆ ููˆู‚ ุงู„ุงุฑุถูŠู‡ ูˆูŠุฎุฑุฌ ุฑูˆุงุฆุญ ู…ุฌุงุฑูŠ ูƒุฑูŠู‡ู‡ ุฌุฏุง ูˆุงุจู„ุบุชู‡ู… ุจุฐู„ูƒ ูˆุงุตู„ุญูˆู‡ุง ูˆู„ุงูƒู† ุฑุฌุนุช ูƒู…ุง ูƒุงู†ุช
Stayed 2 nights in Jan 2019
Verified

8/10 Good

Sultan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ู…ู…ุชุงุฒู‡ ู†ูˆุนุง ู…ุง
Stayed 1 night in Jan 2019
Verified

2/10 Terrible

Essa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

HANA

Stayed 10 nights in Nov 2022
Verified

10/10 Excellent

NORAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2022
Verified

10/10 Excellent

KHALED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2022
Verified

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2022
Verified

10/10 Excellent

ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Verified

10/10 Excellent

Husain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2021
Verified

10/10 Excellent

shujaa

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in May 2021
Verified

10/10 Excellent

AHMAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020