록 힐, 뉴욕의 수영장이 있는 호텔

“Clean room”

“Very convenient location. Wonderful, friendly staff”

“Rooms needed to be update, especially the bathroom.”

“Very disappointing experience. My daughter almost slipped into the pool because the railing was loose, creating a serious safety hazard. We brought this to the hotel’s attention, but no refund or compensation was offered. There was also very limited seating by the pool, the hallways had a strong odor, and the location did not feel safe. Due to these concerns, we chose not to stay and left the property. I would not recommend this hotel.”

“Clean room staff breakfast”

“Amazing”

“Very very nice, all around.”

“Room was booked to sleep four: queen bed and pull out sofa. But the sofa only slept one (small person). Staff was kind enough to get us a cot for the 4th person. The original sheets on the pull out sofa were ripped and stained. Staff were again helpful and hot new linens. We had to shuffle the sofa a bit to fit the cot in. Then I noticed trash/rubbish that had been missed during cleaning. Staff were by far the best part of the stay. And not every hotel can be shiny and new. But...