4/10 Poor
Julie
Traveled with family
May 28, 2024
Disliked: Staff & service, amenities, property conditions & facilities
I was really surprised at this hotel. As it had overall nice reviews. The hotel was really out of the way of the main areas, which I knew from the map but there is nothing around there to do. Not the hotel’s fault but just sharing with others. The hotel had no room service although it states room service in the website. The pool was not open although it was 80 degrees. The website does say seasonal but I think that should be in red bold letters Because since there is nothing to do there, an afternoon in the pool would have been great. I saw someone indicated this as well and said the Hotel Just responded it’s seasonal, that’s it. There are 3 irons in the entire hotel and you cannot iron in your room. And 2 were not working. We called to get an iron or the location to be able to iron and they indicated they would call us back and never did. We just decided to change outfits. No shower caps. The safety box was not working. We did not call it in to be honest as we were already disenchanted. The staff was not friendly. Short answers and that’s it. The breakfast included was not good. You can pay extra 15 Euros for a better breakfast I guess but based on the one available we did not want to take the chance. We stayed 2 nights so it was not horrible but would not recommend. I have stayed in Barcelo hotels before and have had a wonderful experiences. At the end it served its purpose but there is no way this Hotel should be rated upscale or 4 stars. I would rate them a 2 star.
Julie
Stayed 2 nights in May 2024