Disappointing Experience โ Misleading Information and Poor Communication
While the hotel itself was clean and offered free access to laundry facilities, our overall experience was disappointing due to several issues that future guests should be aware of.
First, the check-in staff were not present at the entrance during the hours stated on their website and pamphlet. They encourage guests to contact them via WhatsApp, but not all staff members were actually on the app, and responses were slow or nonexistent.
Our room had a door that didnโt lock properly, and the walls were paper-thinโyou could hear everything happening in the adjacent rooms.
There were also contradictory claims from the staff. The hotel advertises a breakfast restaurant, but when we arrived, we were told our booking didnโt include breakfastโsomething we were never informed of beforehand. When we followed up, another staff member claimed they donโt have space for a restaurant at all, even though there was a clearly labeled restaurant right next to the hotel.
Lastly, the gym is not free, contrary to what their advertising implies. This, along with the other inconsistencies, created a sense of dishonesty that really soured our stay.
If transparency and reliability matter to you, I would recommend looking elsewhere.
